Role Description The People Operations Coordinator - Global is responsible for delivering a seamless and high-quality employee experience across the full employee lifecycle. This role serves as a key operational partner, ensuring timely support for employee inquiries, accurate data management across systems, and smooth coordination of onboarding and offboarding processes. With a strong focus on detail, organization, and service, the Coordinator helps maintain compliance, operational efficiency, and a welcoming experience for employees. What You’ll Do - Serve as the primary point of contact for all People Operations inquiries via Jira ticketing, email, and other sources ensuring adherence to service level agreements. - Provide tier 1 People Team support such as answering employee questions, people team systems user support, complaint/employee relations intake, verifications of employment, etc. - Properly escalate tier 2 People Team support - such as complex issues requiring interpretation and items needing local expertise - to appropriate People Operations team members or engage cross-functional partners as needed. - Responsible for People Operations onboarding tasks including but not limited to: - Processing onboards in HCM ensuring data accuracy. - Auditing new hire data against applicant tracking system. - Communication with new hires ensuring all onboarding tasks are completed in a timely manner. - Scheduling new hire orientation sessions. - Maintain integrity of company HCM and third-party systems – such as local payroll providers and global mobility tools – through accurate and timely data processing. - Create new job requisitions (and positions when applicable) in HCM coordinating with cross-functional partners (People Business Partners, Finance, Talent Acquisition, hiring managers) as needed. - Responsible for People Operations offboarding tasks including but not limited to: - Processing terminations in HCM and third-party systems. - Coordinating offboard with IT and other departments as needed in accordance with service level agreements. - Communication with departing and former employees. - Ensure protection and security of all confidential information through proper controls and discretion. - Assist with compliance reporting and audits such as benefit reporting, government filings, and ad hoc reporting requests. - Maintain employee files ensuring accuracy, organization, and compliance. - Support for People team initiatives as needed such as: Annual Compensation Review, performance cycles, handbook and policy launches, annual trainings, etc. Qualifications - 1-3+ years of HR administrative support experience. - 1+ years Workday HR experience. - 1+ years with a ticketing service tool (Jira preferred). - Strong written and verbal communication skills in English, with the ability to understand and communicate HR-related information clearly. - International experience/exposure a plus but not required; preferably HR experience supporting North America and EMEA. - Familiarity with Excel/Google Sheets (experience with filters, vLookup, formulas, etc. is a plus). - Strong organizational skills and attention to detail with ability to work independently and in a fast-paced environment. - A strong problem-solver with a proactive approach to challenges, able to work independently. Company Description AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

Role Description AO Globe Life is seeking motivated individuals to help families across the United States access essential benefit programs from the comfort of their homes. This mission-driven, remote-first opportunity is ideal for professionals who want meaningful work, professional growth, and long-term earning potential. Whether you are starting your career or transitioning into a new professional path, this role offers the chance to make a real impact while building financial stability and professional development. - Conduct scheduled virtual consultations with clients through Zoom - Guide individuals and families through available benefit options and enrollment processes - Maintain accurate client records and manage follow-up communication - Deliver excellent client service while building lasting professional relationships - Participate in ongoing mentorship programs, training sessions, and team development initiatives Qualifications - Strong communicators with a client-focused approach - Organized professionals who work well independently - Individuals comfortable using Zoom and cloud-based digital tools - Candidates with customer service, consulting, or sales backgrounds (helpful but not required) - Growth-oriented professionals open to mentorship and development Requirements - Must be authorized to work in the United States - Windows-based laptop or desktop computer with webcam capability - Reliable internet connection Benefits - Fully Remote Work Environment - Work from anywhere in the United States. - Flexible Scheduling - Design a work schedule that supports both productivity and balance. - Pre-Qualified Client Consultations - All appointments are scheduled in advance—no cold outreach required. - Long-Term Income Opportunities - Performance-based earnings with renewal income potential. - Training & Professional Development - Comprehensive onboarding and ongoing mentorship. - Career Advancement Pathways - Leadership opportunities for individuals who demonstrate strong performance. - Supportive Team Culture - Collaborative environment focused on mentorship, growth, and shared success. Company Description For more than 70 years, AO Globe Life has served working-class families by providing supplemental benefits that help protect their financial futures. The organization proudly partners with union members, veterans, credit unions, and associations nationwide, offering stability, purpose-driven work, and long-term career opportunities within a remote-first workforce. Ready to Get Started? If you are ready to build a career that blends purpose, flexibility, and opportunity, we encourage you to apply and explore joining AO Globe Life.

• Own & Elevate Employee Relations & Performance Management: Serve as the front line support for our employees—investigating employee concerns, partnering with on-site leadership to resolve employee issues, and building our employees relations practice. • Develop and maintain our repository of employee relations cases and performance management documentation. • Develop and execute strategies that drive greater employee engagement and reduce overall employee concerns and performance challenges. • Ensure Compliance & Mitigate Risk: Stay ahead of federal, state, and local employment laws, ensuring we are compliant in our practices and processes. • Create training programs for managers on investigations, performance management and proper documentation. • Maintain a working knowledge of our Collective Bargaining Agreements (CBAs) in relation to progressive discipline, leaves of absence, and termination processes. • Support Leave of Absence and workplace accommodations requests, including intake of employee requests and partnering with outsourced support services as needed to create a positive employee experience. • Partner with People Operations, Legal, and Payroll to ensure our processes and practices are aligned, understood, and known to our employees. • Educate & Empower Employees: Help make our processes and policies easy to understand by working with front-line managers to develop clear, concise materials and lead informational sessions to help employees understand how we work at Zūm. • Engage with employees on escalated, complex questions or issues, ensuring a positive experience. • Build Strong Partnerships: Build trusted advisor relationships with managers, staff, employees, and our internal partners; ensuring seamless administration and top-tier service. Collaborate with HR, Payroll, and Legal to streamline processes and ensure smooth operations. Act as the primary escalation point for complex employee relations cases, ensuring resolution and employee satisfaction.

• Serve as a primary coach to our managers across the organization, strengthening their ability to lead teams effectively. • Guide managers through high-stakes people decisions—role clarity, goal setting, feedback, performance development, and team structure. • Identify patterns in manager effectiveness and systematically build leadership capability across Leading Educators. • Facilitate biweekly capacity planning meetings, translating workforce data into actionable insights. • Own the onboarding strategy, internal transitions, performance management operationalization, and the systems that make all of this work seamlessly.