• Own & Elevate Employee Relations & Performance Management: Serve as the front line support for our employees—investigating employee concerns, partnering with on-site leadership to resolve employee issues, and building our employees relations practice. • Develop and maintain our repository of employee relations cases and performance management documentation. • Develop and execute strategies that drive greater employee engagement and reduce overall employee concerns and performance challenges. • Ensure Compliance & Mitigate Risk: Stay ahead of federal, state, and local employment laws, ensuring we are compliant in our practices and processes. • Create training programs for managers on investigations, performance management and proper documentation. • Maintain a working knowledge of our Collective Bargaining Agreements (CBAs) in relation to progressive discipline, leaves of absence, and termination processes. • Support Leave of Absence and workplace accommodations requests, including intake of employee requests and partnering with outsourced support services as needed to create a positive employee experience. • Partner with People Operations, Legal, and Payroll to ensure our processes and practices are aligned, understood, and known to our employees. • Educate & Empower Employees: Help make our processes and policies easy to understand by working with front-line managers to develop clear, concise materials and lead informational sessions to help employees understand how we work at Zūm. • Engage with employees on escalated, complex questions or issues, ensuring a positive experience. • Build Strong Partnerships: Build trusted advisor relationships with managers, staff, employees, and our internal partners; ensuring seamless administration and top-tier service. Collaborate with HR, Payroll, and Legal to streamline processes and ensure smooth operations. Act as the primary escalation point for complex employee relations cases, ensuring resolution and employee satisfaction.

• Serve as a primary coach to our managers across the organization, strengthening their ability to lead teams effectively. • Guide managers through high-stakes people decisions—role clarity, goal setting, feedback, performance development, and team structure. • Identify patterns in manager effectiveness and systematically build leadership capability across Leading Educators. • Facilitate biweekly capacity planning meetings, translating workforce data into actionable insights. • Own the onboarding strategy, internal transitions, performance management operationalization, and the systems that make all of this work seamlessly.

• Leads a team focused on HR compliance, policy and global processes. • Ensure the organization follows HR regulatory requirements by ensuring compliance with policies, procedures, and regulations. • Process owner for all global process including talent evaluation, performance reviews, merit/promotion process and employee engagement surveys. • Responsible for ensuring timely resolution to HR inquiries received from employees and outside parties. • Responsible for global Leave of Absence processes. • Oversee a small team of HR Generalists as well as HR Coordinator/Office Administration team. • Championing change, drive a high-performance culture in support of the overall Granicus vision and pro-actively contribute to development of the HR strategy and objectives. • Advise management on necessary actions in alignment with current employment law requirements; provide guidance and training to staff as needed. • Oversee office team processes including stationary supplies, seating charts, visitor bookings, catering arrangements, office mail and shipments, general maintenance etc. • Perform oversight for security and compliance audits and resources as needed from within the HR team. • Oversee the timely completion and accuracy of compliance requirements such as EEO-1, VEVRA, Vets 100a reports, Affirmative Action Plan, state reporting requirements and others as needed. • Act as primary liaison between immigration attorney and employees during the immigration process and provide oversight on all immigration matters.

Role Description AO Globe Life is hiring experienced professionals to support veterans and their families through scheduled virtual consultations. This is a fully remote opportunity where your work directly impacts people who have served—while giving you flexibility, structure, and long-term income potential. No cold calling. No chasing leads. Every conversation is with someone who already asked for help. What You’ll Gain - 100% remote work — operate from anywhere in the U.S. - Flexible scheduling with full control over your day - Pre-qualified, pre-scheduled client appointments - Weekly pay plus performance-based bonuses - Vested renewals for long-term, recurring income - Full training and licensing support - Equity opportunity for qualifying team members - Leadership development and fast-track advancement - A mission-driven culture focused on service and growth What You’ll Do - Meet with veterans and their families via scheduled Zoom consultations - Assess needs and explain benefit options clearly and respectfully - Guide clients through enrollment step-by-step - Provide ongoing policy support, updates, and follow-ups - Maintain accurate digital records and documentation - Ensure compliance with all regulatory and company standards - Participate in weekly training, coaching, and leadership sessions Why This Role Stands Out - You’re working with people who already requested information - Your background in service, advising, or sales actually matters here - You build long-term relationships — not one-time transactions - You have a clear path into leadership based on performance - You’re doing meaningful work without sacrificing flexibility Who Thrives Here - Professionals with experience in benefits, sales, or client service - Strong communicators who can build trust quickly - Organized, self-motivated individuals who manage their time well - People comfortable using Zoom, CRMs, and digital tools - Individuals who genuinely care about supporting veterans and their families - Coachable, growth-driven professionals looking for long-term opportunity Requirements - Must be authorized to work in the United States - Must be physically located in the U.S. - Reliable internet connection - Windows-based laptop or desktop with webcam Company Description For over 70 years, AO Globe Life has partnered with unions, credit unions, and veteran organizations to provide supplemental benefits to working families nationwide. Our remote-first model allows us to serve clients efficiently while giving our team flexibility, stability, and real career growth.