Tyk is an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. You can see more about us here https://tyk.io
SaaS Account Manager
Location
Worldwide
Posted
83 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
SaaS Account Manager
Tyk Technologies
Role Description As an Account Manager at Tyk, you own and develop long-term relationships with our customers. Tyk provides a technical platform used by engineering teams to build, secure, and operate APIs that power modern digital services. Increasingly, those APIs are also becoming the connective layer for AI-powered systems and intelligent applications, and our customers rely on Tyk to manage that complexity at scale. - You are the commercial owner of a portfolio of accounts. - Responsible for maintaining strong partnerships and ensuring customers continue to realise value from the platform over time. - Work closely with colleagues across sales, product, and technical teams. - Ensure customers have the support and clarity they need while maintaining ownership of the overall commercial relationship. Qualifications - Experience owning customer relationships in a B2B SaaS or enterprise technology environment. - A track record of managing commercial customer relationships, including renewals and account growth. - Experience working with technical products or engineering-led organisations. - Ability to build relationships across both technical and business stakeholders. - Confidence leading commercial conversations and navigating complex customer environments. - Strong organisation, communication, and follow-through. - Experience collaborating with cross-functional teams to deliver successful customer outcomes. Requirements - You enjoy working with technically sophisticated products and customers. - You build trusted relationships across complex organisations. - You’re comfortable owning commercial outcomes and guiding long-term partnerships. - You’re proactive, organised, and able to navigate ambiguity. - You enjoy connecting people and expertise to solve meaningful problems for customers. Benefits - Unlimited paid holidays. - Total flexibility in hours. - Employee share scheme. - Generous maternity and paternity leave. - Volunteering Days. - Company retreats. - Employee Wellbeing platform.
Job Requirements
- Experience owning customer relationships in a B2B SaaS or enterprise technology environment.
- A track record of managing commercial customer relationships, including renewals and account growth.
- Experience working with technical products or engineering-led organisations.
- Ability to build relationships across both technical and business stakeholders.
- Confidence leading commercial conversations and navigating complex customer environments.
- Strong organisation, communication, and follow-through.
- Experience collaborating with cross-functional teams to deliver successful customer outcomes.
- You enjoy working with technically sophisticated products and customers.
- You build trusted relationships across complex organisations.
- You’re comfortable owning commercial outcomes and guiding long-term partnerships.
- You’re proactive, organised, and able to navigate ambiguity.
- You enjoy connecting people and expertise to solve meaningful problems for customers.
Benefits
- Unlimited paid holidays.
- Total flexibility in hours.
- Employee share scheme.
- Generous maternity and paternity leave.
- Volunteering Days.
- Company retreats.
- Employee Wellbeing platform.
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