• Own Discogs’ seller and partner relationships across North, Central, and South America • Act as a trusted regional point of contact for priority and high impact sellers and partners • Support retention, operational health, and adoption of Discogs tools and workflows • Represent Discogs’ values and Partnerships philosophy consistently and credibly in market • Surface regional risks, opportunities, and cultural signals to global leadership • Own the operational health and performance of an assigned cohort of sellers • Provide clear guidance on operational best practice • Drive adoption of key Discogs tools and workflows including Shipping Policies and IMS • Monitor seller performance signals to identify risks, blockers, and opportunities, acting early to resolve or escalate where needed • Escalate complex or sensitive issues with appropriate context and clear recommendations • Support the creation and delivery of clear, accurate, and timely seller facing communications • Contribute to regional and global seller updates in partnership with internal teams • Ensure messaging is clear, consistent, and aligned with platform changes and policy updates • Support time sensitive or high impact communications with appropriate urgency and follow up • Maintain high standards of clarity, consistency, and tone across all seller communications • Maintain consistent, trusted response times for priority sellers and partners, setting clear expectations around availability and escalation windows • Maintain high quality, accurate, and up to date Seller Center content aligned with platform changes and policy updates • Produce and refine guides, help articles, and instructional content using WordPress • Collaborate with Product and Customer Support to ensure accuracy, relevance, and alignment • Structure and tag content to improve clarity, discoverability, and usability • Support the planning and successful delivery of Discogs hosted Record Clubs and regional activations • Coordinate logistics with venues, partners, and internal stakeholders • Provide on site or remote support where appropriate • Capture feedback, learnings, and outcomes from events and feed insight into future planning • Work closely with Customer Support on regional seller challenges and onboarding patterns • Partner with Product and Engineering teams to provide feedback regarding seller insight and regional context • Act as a confident regional owner, resolving issues locally where possible and escalating with context and recommendations when required • Ensure regional considerations are reflected in global workflows, communications, and initiatives

• Meet sales objectives and focus on customer retention as well as improving overall customer satisfaction (also through digital channels). • Identify customer potentials, i.e., opportunities for cross- and range-selling to existing customers and engage relevant stakeholders (e.g., Brenntag Specialties sales staff). • Set strategies and targets for growth of customers in assigned territory (sales plan); align with Sales Manager. • Frequently conduct customer visits and prepare the meetings using all available tools and reports, coordinate, negotiate and close proposals. • Manage spot business/ rush offers, get support from Commercial Assistant when necessary. • Liaise with relevant stakeholders to create in a timely manner the best solution for the customer and extract maximum value (e.g., Sales Management/ Product Management for Pricing topics).

• Manage an assigned book of business, ensuring account retention and supporting new business. • Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. • Maintain technical competence and industry expertise. • Direct daily activities of the account management team. • Handle customer service requests, policy administration, billing, claims, and coverage analysis. • Manage policy expirations and renewals. • Conduct client research, prepare submissions, negotiate coverages, and present proposals. • Monitor reports and take action on delinquent accounts, collecting outstanding balances. • Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. • Monitor and maintain activity/suspense to ensure timely completion. • Maintain frequent, transparent communication with the account team regarding workload status and any issues. • Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. • Stay updated on company policies and procedures. • Seek and adopt best practices to improve individual and team performance. • Demonstrate integrity and leadership.

• Account leadership role responsible for leading the Grid Systems Integration account strategy • Manage overall account relationships / strategy and deliver upon growth and other business objectives • Develop and execute commercial strategy for sales of GSI including AC Solutions, FACTS, & HVDC • Lead, develop, and execute the commercial and technical support team • Own the accurate forecasting of orders, convertible orders, margins, and sales • Develop and own strategic customer relationships with key decision makers • Drive identification, prospecting and creation of new sales opportunities • Drive Growth Initiatives and new product introductions • Conduct Operating Plan and Account reviews with region leadership