This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a bilingual 988 Crisis Counselor, you will be responsible for providing crisis intervention, emotional support, and resources to all help-seekers in English and Spanish via telephone. A high emphasis is placed on quality assurance and efficiency for this role. - Offers crisis-counseling services via phones with the program goal of answering 95% of calls within 20 seconds or less. - Completes safety assessment, safety planning, de-escalation, and follow-up with help seekers. - Serves as a mandated reporter in cases of suspected abuse or neglect. - Is familiar with resources and providing information and referrals to help seekers as appropriate. - Maintains accurate and detailed contact reports. Documentation must be completed in real time. - Mentors volunteers during their training process and provides on-going mentorship. - Fulfills continuing education requirements as requested and/or required for the agency, Suicide Prevention Center program and contracts. - Attends routinely scheduled meetings for the Suicide Prevention Center. Qualifications - Fluency in required language for assigned program (Spanish). - Possess a high school Diploma or equivalent. - Be 18 years of age or older. - Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace. - Be empathetic, flexible, and adaptable to varying situations. - Complete yearly trainings as required by Lifeline. - Have knowledge of all job specific skills including risk assessment, data collection, and chat/text triage. - Possess strong interpersonal skills and can positively interact with others. - Have outstanding communication skills with the ability to engage any individual regardless of background. - Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines. - Goal-oriented team player with strong experience working in large and complex systems. - A commitment to team objectives and Didi Hirsch philosophies. - Successfully pass our pre-employment screening, including a background check and live scan fingerprinting. Company Description Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible.

• Responsible for multiple data protection mandates and independently managing projects and inquiries on current topics related to national data protection laws and the EU General Data Protection Regulation (GDPR) • Contribute to the establishment and coordination of national and international data protection organizations, taking into account country-specific requirements • Drafting and reviewing contracts, policies, and company agreements, for example regarding email and internet usage • Conducting data protection audits and delivering data protection training

• Responsible for multiple data protection mandates and independently managing projects and inquiries on current topics related to national data protection laws and the EU General Data Protection Regulation (GDPR) • Contribute to the development and coordination of national and international data protection organizations, taking into account country-specific requirements • Draft and review contracts, policies and works agreements, for example regarding e-mail and internet usage • Conduct data protection audits and deliver data protection training

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Banyan Treatment Centers is seeking a detail-oriented and compassionate Patient Financial Counselor to support our Revenue Cycle Management team by helping patients and families understand financial responsibility and resolve outstanding balances related to treatment. In this role, the Patient Financial Counselor is responsible for: - Collecting patient payments - Reviewing accounts receivable accuracy - Assisting with billing resolution - Ensuring professionalism, confidentiality, and compliance with applicable regulations This role works closely with Intake and Finance teams to support: - A smooth admissions process - Accurate financial documentation - Timely payment solutions Making a direct impact on the patient experience and the financial health of our programs. Qualifications - Associate degree required (Bachelor’s preferred) or equivalent relevant experience - Minimum of 2 years of patient account resolution experience (behavioral healthcare, strongly preferred) - Strong understanding of insurance benefit terms and patient financial responsibility - Excellent organizational skills, attention to detail, and time management - Ability to work independently and meet deadlines in a fast-paced environment - Strong written and verbal communication skills with a patient-centered approach - Proficiency in Microsoft Office (Outlook, Word, Excel) - Familiarity with EHR systems (CollaborateMD, Salesforce, Kipu preferred) - Knowledge of revenue cycle processes (Behavioral Health preferred) Requirements - Collect patient responsibility payments including deductibles, copays, and coinsurance - Contact patients and/or authorized family members to resolve outstanding balances - Provide clear, compassionate communication to support financial understanding and resolution - Assist patients with setting up reasonable payment plans when appropriate - Quote private pay pricing and explain financial terms as needed - Review and manage accounts receivable (AR) to verify accuracy and ensure balances are worked accordingly - Research and resolve billing inquiries and account questions - Accurately document all actions taken to reconcile balances and support payment resolution - Identify account discrepancies including adjustments, write-offs, overpayments, and refunds - Partner with Intake team to obtain signed financial documentation (Standard Fee Agreement) - Verify and update patient demographics and registration information as needed - Provide professional customer service to patients and insurance representatives - Maintain strict confidentiality of patient and company information - Ensure work is completed in accordance with federal and state regulations, including patient privacy laws - Follow Banyan policies related to corporate compliance, workplace safety, and organizational integrity Benefits - Comprehensive medical, vision, and dental insurance - Life and disability coverage - 401(k) with employer match - Paid time off and holidays - Wellness incentives - Employee assistance programs Company Description Banyan Treatment Centers is a nationally recognized leader in addiction and mental health care.