• Establishes and maintains smooth operation of computer NIPR, SIPR and Mission systems in networked or stand-alone configurations. • Maintains system integrity, and upgrades systems and/or servers as required. • Creates and documents new methods supporting network/system operations and implements changes to procedures. • Consults with support teams, help desks, customers and other technical staff in the resolution of problems. • Coordinates and performs operation and/or maintenance activities for networks/servers. • Identifies recurring problems and recommends steps to reduce the severity or frequency of problems. • Plans for the transition of development and/or production environments to new technologies. • Utilizes system software to monitor the performance of system files. • Manages system data to maintain performance efficiencies and/or studies system requirements to determine proper server installation methods and procedures.

• Resolve escalated technical issues related to systems, networks, and cloud platforms. • Manage and support Microsoft 365 and cloud environments (user accounts, permissions, configurations). • Administer Windows and Mac environments across multiple client accounts. • Configure and maintain networking components (firewalls, VPNs, Wi-Fi, VLANs). • Monitor systems using RMM tools and respond to alerts proactively. • Manage backups and assist in disaster recovery procedures. • Maintain endpoint security tools and ensure patch compliance. • Support onboarding and offboarding of users (account setup, access control). • Document technical procedures and system configurations accurately. • Escalate complex or architectural decisions to the Senior Engineer when necessary. • Contribute to workflow automation and system improvements when applicable.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is a senior-level technical role focused on architecting, optimizing, and securing large-scale systems and infrastructure. This position serves as a technical expert, mentor, and key contributor to infrastructure strategy, automation frameworks, and security compliance initiatives. They manage essential services that enable customer connectivity, automate operational workflows, and respond quickly to technical challenges. Success in this role requires a blend of strong technical expertise, problem-solving ability, and a customer-focused mindset to maintain reliable and secure service delivery. - Architect and oversee enterprise-level server and infrastructure environments. - Lead the design, deployment, and optimization of Windows/Linux/Unix servers, virtualization platforms, and storage systems to meet performance and scalability requirements. - Design and improve mission-critical services (DHCP, DNS, RADIUS, VoIP, authentication, provisioning). - Ensure core ISP services are highly available, redundant, and automated for large-scale customer environments. - Collaborate with senior network and engineering teams on large infrastructure projects. - Act as a technical lead in network design, capacity planning, and cross-department initiatives involving data centers and ISP backbone systems. - Develop advanced automation and orchestration frameworks. - Create tools, pipelines, and processes (e.g., using Ansible, Terraform, Python) that standardize deployments, eliminate manual intervention, and enhance operational agility. - Lead security and compliance initiatives. - Oversee vulnerability management programs, incident response, and compliance with industry regulations (e.g., FCC, PCI, SOC 2). - Provide guidance on system hardening and risk mitigation strategies. - Perform advanced troubleshooting and root cause analysis for critical incidents. - Act as the highest-level technical escalation point for complex issues that impact core infrastructure or large customer segments. - Manage disaster recovery and business continuity strategies. - Design and regularly test backup, recovery, and failover procedures to ensure resilience against outages or data loss. - Drive innovation and strategic improvements. - Identify emerging technologies and recommend upgrades or changes to support long-term business goals and operational efficiency. - Mentor and guide junior and mid-level administrators. - Provide leadership, training, and knowledge transfer to build team expertise and foster career growth. - Maintain executive-level documentation and reporting. - Produce high-level architecture diagrams, post-mortem analyses, and recommendations for executive and technical leadership. Qualifications - Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience). - Senior-level certifications such as RHCE (Red Hat Certified Engineer), Microsoft Certified Solutions Expert (MCSE), Cisco CCNP/CCIE, or VMware Certified Professional (VCP). - 8+ years of Server or Networking experience. - Expert knowledge of TCP/IP, ISP network architecture, and core protocols. - Mastery of managing and troubleshooting servers primarily through shell commands and scripting. - Expert level skills in diagnosing complex technical problems quickly and implementing effective solutions. - Automation mindset with solid scripting experience. - Security-first approach with experience in vulnerability management, intrusion detection, and incident handling. - Works effectively with cross-functional teams and mentors junior staff. - Adaptability and eagerness to learn emerging ISP technologies. - Understands the critical impact of reliable systems on customer satisfaction. Benefits - Group health & dental insurance. - 401(k) program with company match. - Generous PTO program. - Company wellness program. - Employer-paid short- and long-term disability. - And much more! Company Description When you join Schurz Broadband Group, you’ll be part of an award-winning company and team. We are committed to providing an environment that gives each employee the opportunity to nurture their gifts and achieve their potential. Our mission is to pass on to future generations—customers, employees, communities, and owners—an organization that is even stronger and better than it is today. - We will attract, invest in, communicate with, and retain top talent. - We will innovate, partner, experiment and create a better future together. - We strive to continuously improve operating performance to ensure sustained growth. - We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.

• Administer and support daily operational requirements of computer network systems, including workstations, file servers, and web servers. • Install, configure, and maintain servers, operating systems, and network components. • Perform system upgrades to C4I TVE systems as needed. • Manage user/network accounts, permissions, and Active Directory. • Implement security controls (e.g., STIGs, patches), conduct vulnerability scans, and maintain data integrity. • Design, interface, and update web pages; create and maintain local system design documentation. • Maintain, troubleshoot, and implement network security tools, including firewalls, anti-virus, and intrusion detection services. • Train staff on software relevant to their positions. • Assist customers with information technology needs. • Monitor system performance, perform backups, and troubleshoot hardware/software issues. • Provide instruction on computers and applications. • Analyze, design, and deliver modernizations and enhancements to the TVE as requested by the Government and in accordance with Department of Navy policies and directives. • Maintain the regular system backups and restore the system to pre-failure state or restoring data from backup media. • Work in a software development life cycle, apply security and vulnerability best practices, and require little or no instruction and guidance in performing routine tasks and updating change management systems to document system changes. • Create and update standard operating procedures (SOPs) and technical documentation. • Provide recommendations, as needed, regarding hardware and system software planning. • Manage the lifecycle of IT equipment, including procurement and disposal.