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ASCERA

The Better Way to Do Security Compliance.

Project Coordinator

Project ManagerProject ManagerFull TimeRemoteMid LevelTeam 11-50Since 2023H1B No SponsorCompany SiteLinkedIn

Location

Florida

Posted

63 days ago

Salary

0

Seniority

Mid Level

English

Job Description

Project Coordinator

ASCERA

Summary: SP6, a fast-growing cybersecurity Professional and Managed Services organization, is seeking an experienced Project Coordinator to support the successful delivery of client engagements. In this role, you will help manage customer-facing projects, coordinate cross-functional teams, and ensure strong client relationships throughout the project lifecycle. How You’ll Drive Success: Work collaboratively to support Professional Services (project-based consulting) to facilitate proper project: - Kick-off - Delivery and reporting - Closeout - Hand-off to accounting As a Project Coordinator at SP6, you will be responsible for working with SP6 engineers, external customers and other internal team members, including sales, to help drive successful customer engagements. This is a diverse role that will include: New Client On-Boarding - Ensure proper documentation is in place prior to project kickoffs, including Master Service Agreements (MSA) with customers - Schedule new customer kick-off meetings - In kick-off meetings, ensure that customers are aware, and have in place, all necessary project prerequisites (hardware, software, needed stakeholders are available during scheduled days and times) - Work closely with customer stakeholders and SP6 consultants to validate all project requirements and deliverables Project Oversight - Monitor project progress through review of Daily Status Reports produced by consultants - Ensure that project deliverables are met - Escalate issues as needed, whether with internal SP6 team members or external customers - When necessary, with Professional Services leadership, put in place plans of corrective action to ensure deliverables are met Project Closeout and Reporting - Ensure project closeout documents are completed and reviewed by approvers (project Review and Recommendations Document / RDD) - Email and collect Customer Satisfaction (C-Sat documents) Cross Department Communication - Serve as the main point of contact for internal and external teams including sales, services, accounting and other teams Process Improvement - Identify and recommend opportunities for process improvements that will continue to mature SP6 Services operations; and as a result, the customer experience - Direct internal teams use of standard departmental policies, processes, and documentation guidelines for consistent and successful delivery.

Job Requirements

  • To Be Successful:
  • 2+ years of experience in Project Coordination or Project Management
  • 2+ years in a product/services IT Company.
  • Experience working with leadership at Enterprise companies.
  • SIEM knowledge is preferred. (Splunk is even better!)
  • High attention to detail and organization skills
  • Highly customer oriented with a track record of building successful relationships
  • Self-starter with strong presentation skills and good verbal communication skills
  • Thrives in a multi-tasking environment and can adjust to dynamic situations
  • Effective communication skills to both internal and external teams
  • Great elicitation skills; being able to ask consultative questions to extract critical information necessary to make sound recommendations
  • Excellent business acumen

Benefits

  • Why SP6?
  • Recognized as one of North America’s top professional service partners
  • Company-paid Splunk training and certification, both initial and ongoing
  • Exposure to a broad set of customers, technical challenges, use cases and different technologies that integrate with Splunk
  • Excellent technical leadership and collaboration with team members that, like you, are passionate about Splunk
  • Competitive salary
  • 100% employer-paid health insurance
  • 401(k) with company match
  • About SP6:
  • SP6 is a niche consulting firm focused on Splunk; specifically, optimizing organizational data analytics capabilities for Security Operations, Observability, Fraud detection, Compliance analytics, and other use cases, depending on specific customer needs.
  • SP6 is the proud recipient of Splunk's Services Partner of the Year Award for 2023, 2024, and 2025 in the Americas. Our solution capabilities include:
  • Project-based Professional Services: Co-Managed Splunk, whereby SP6 co-manages customer Splunk environments, detections, and data governance when organizational staff requires additional expertise or bandwidth.
  • Splunk license acquisition and management: If you’re looking to optimize the value of your investment in Splunk, SP6 has the award-winning expertise to ensure the best and most cost-effective business outcomes.
  • #LI-Remote

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