• Assist in developing and implementing People Operations initiatives; to drive efficiencies and enhance the employee experience (including employee engagement and retention) • Conduct research regarding emerging trends in HR and analyze internal data to gather insights into best practices and help develop action plans • Collaborate with People team members to identify areas for improvement and drive alignment and integration of People initiatives with broader organizational goals, leveraging AI and automation opportunities • Provide support with administrative tasks, including responding to people-related inquiries, entering data into Workday, running reports, and conducting audits • Participate in meetings, workshops, and other collaborative sessions to brainstorm ideas and solutions for continuous improvement

• Serve as a trusted advisor to managers and employees, providing guidance on employee relations, performance management, and organizational effectiveness • Partner with business leaders and the VP of People to translate HR strategy into practical, executable plans • Lead and develop the People Operations team (US, India, China), providing coaching, oversight, and serving as an escalation point to build team independence • Drive consistency and quality in People programs, policies, and employee experience across geographies • Lead employee relations matters end-to-end, including investigations, performance issues, and conflict resolution, ensuring fairness, documentation, and legal compliance • Identify trends, risks, and capability gaps across teams; implement proactive solutions and development plans • Enable effective performance management by improving participation, goal-setting, and development planning practices • Ensure compliance with all applicable employment laws and government contractor requirements (e.g., OFCCP, EEO, Affirmative Action), including partnership with Talent Acquisition • Monitor regulatory changes across operating regions and adapt policies and practices accordingly • Own HR systems and data integrity (e.g., Lattice), while identifying opportunities to streamline processes and improve the employee experience • Provide support on complex or sensitive cases, including leave of absence (LOA) situations

• Act as a point of contact for employee inquiries, and provide guidance on policies and procedures. • Manage the end-to-end employee lifecycle from onboarding to offboarding, ensuring a smooth and positive experience. • Maintain and update our HRIS (Zoho People), procedure manuals, policies, and relevant wiki pages for all employees & contractors. • Assist with POps projects such as automation, process improvements, policy updates, diversity initiatives, and organisational changes. • Assist the company in staying up-to-date with relevant labour laws and regulations to ensuring compliance in all people operations practices across the globe. • Act as the main point of contact for recruitment, liaising with hiring managers and candidates to ensure a smooth and efficient process. • Work closely with the Finance team to ensure payroll information is accurate and received in a timely manner. • Other tasks as assigned, including projects.

• Provide consistent, tactical team member relations consultation to managers and team members to resolve team member issues and advise on team member conflict resolution, disciplinary action and/or termination in adherence with all local, state, federal and international laws and regulations. • Own and manage all terminations for all worker types to include the handoff of disciplinary issues and performance issues to result in involuntary termination from HR Business Partners and managers to the voluntary resignations. • Responsible for the offboarding process to include but not limited to initiating workflows and form triggers to fully process all termination types for all worker types. • Serves as the involuntary termination expert to understand compliance in all countries and for all worker types to ensure we successfully and accurately process terminations, to include team member negotiations, notifications, and documentation. • Conduct HR related investigations to ensure that team member issues are resolved in adherence to all company policies and procedures and local, state, and federal regulations and manage resolution by providing recommendations to management and HR Business Partners as appropriate. • Analyze and interpret data to monitor team member relations trends in order to aid management in addressing the trends proactively. • Liaise directly with Legal, People Operations, HR Experience, Payroll, HR Business Partners, and People Success to build processes to support processing, administering, facilitating, and otherwise delivering compliant conflict resolution and terminations. • Oversee Jira and other tools and tickets for compliance reporting assigned to the People team or related to team member relations issues, conflict, internal investigation, policy compliance, or other allegations for which team member relations issues up to and including termination may result. • Create and manage standard operating procedures for investigations to include conducting fair, neutral, and timely investigations in accordance with company policies and procedures and federal/state/international laws and regulations. • Partner with People Success to create and deliver guidance and training to managers in handling of team member relations matters to include but not limited to company policy interpretation, ability to handle team member conflict resolutions, manage disciplinary actions and compliant termination guidance.