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Founded in 2000 and based in Mississauga, Ontario, Canada, PointClickCare offers comprehensive services to assist long-term healthcare providers. One of the fir
Senior Software Implementation Consultant – Clinical
Location
United States
Posted
155 days ago
Salary
$83K - $92K / year
Seniority
Senior
Job Description
Senior Software Implementation Consultant – Clinical
PointClickCare
• Principal implementation liaison on the project team documenting customer requirements, translating technical requirements into configuration setup, business processes and goals • Lead a detailed business discovery developing recommendations to execute a delivery approach that will drive outcomes and deliver value • Translate technical requirements and execute system configuration setup • Ensure data quality, integrity, and security requirements for all customer databases • Assess and validate the implementation plan and manage communication among project stakeholders • Troubleshoot and resolve configuration issues with great attention to detail • Update and maintain training databases to incorporate new product releases, enhancements, and leading practices • Identify and suggest configuration improvements to drive efficiency and enhanced customer outcomes • Establish and maintain stakeholder relationships by utilizing excellent communication and collaboration skills • In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation • Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance. • Test, pilot, and document new professional services offerings • Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes • When needed, travel to customer on-site locations to lead and direct meetings and presentations
Job Requirements
- Post-secondary education in business or technology related field (preferred)
- Excellent communication, organizational and collaboration skills
- Previous experience configuring or implementing a software solution, database testing and end-user support, preferred
- Strong analytical and problem-solving skills
- Demonstrated attention to detail and quality validation process adherence
- Consulting experience within a software organization performing workflow analysis and documenting and delivering recommendations to drive operational excellence
- Experience working on a multiple project teams simultaneously balancing milestones and objectives efficiently and on time
- Proven ability to take accountability for a project, demonstrating initiative, and delivering on
- Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights
- Must be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills
- 2-4+ years in a software implementation role
- Healthcare market experience, preferred
Benefits
- Benefits starting from Day 1!
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition … and more!
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