• Engage with Solutions Architects to understand the full use case demand plan for prioritised customers. • Lead the post-technical win technical account strategy and execution plan for the majority of Databricks use cases within our most strategic accounts. • Be the accountable technical leader assigned to specific use cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, success, go-live and healthy consumption of the workloads where the customer has made the decision to consume Databricks. • Be the first contact for any technical issues or questions related to production/go live status of agreed upon use cases within an account, oftentimes services multiple use cases within the largest and most complex organizations. • Leverage both Shared Services, User Education, Onboarding/Technical Services and Support resources, along with escalating to expert level technical experts to build the right tasks that are beyond your scope of activities or expertise. • Create, own and execute a point-of-view as to how key use cases can be accelerated into production, coordinating with Professional Services (PS) resources on the delivery of PS Engagement proposals. • Navigate Databricks Product and Engineering teams for new product Innovations, private previews and upgrade needs. • Develop an execution plan that covers all activities of all customer-facing technical roles and teams to cover the below work streams: • Main use cases moving from ‘win’ to production. • Enablement / user growth plan. • Product adoption (strategy and activities to increase adoption of Databricks’ Lakehouse vision). • Organic needs for current investment (e.g. cloud cost control, tuning & optimization). • Executive and operational governance. • Provide internal and external updates - KPI reporting on the status of usage and customer health, covering investment status, important risks, product adoption and use case progression - to your Technical GM.

• Developing architecture diagrams and integration checklists • Integrating the platform with both inbound customer data sources and outbound workflow integrations • Providing enablement and knowledge transfer to customer personnel • Tracking progress and regularly communicate to internal and external stakeholders • Stepping through anomalies/failures and provide expert guidance to resolution

• Fully accountable for the quality of how we design and develop products using the latest Workday technology (Extend, Flowise, Agent System of Record) • Provide technical expertise on Extend solutions • Manage all phases of new product development from POCs to production • Work with product managers to understand and refine product roadmaps • Recommend the best solution based on customer needs aligned to product budgets • Manage, coach and develop a small number of staff, focusing on employee performance and career development

• Collaborate with pharmacy operations, TPA business units, product managers, and IT teams to translate complex functional requirements into high-level solution designs. • Lead the rigorous evaluation and selection of third-party healthcare solutions, including Pharmacy Management Systems (PMS). • Implement technical solutions for benefits validation, ensuring real-time eligibility checks and automated data analysis to minimize the risk of ineligible 340B claims. • Design end-to-end architectures for patient outreach that automate referral tracking, specialist engagement, and improve patient retention and keep patients in care. • Assess vendor solutions against key criteria: functionality, total cost of ownership (TCO), scalability, security, HIPAA compliance, and integration capabilities. • Define integration patterns (APIs, middleware), data flows, and security controls to ensure third-party systems talk seamlessly to our internal engineering platforms leveraging HL7, FHIR and NCPDP. • Produce and maintain architecture artifacts, including system diagrams, decision logs, and risk assessments. • Identify and mitigate technical and operational risks associated with third-party systems, ensuring alignment with enterprise security standards and regulatory requirements including SLA’s, Disaster Recovery (DR) requirements, and data portability. • Act as a trusted advisor to the CTO and leadership team, presenting solution options and trade-offs in clear, strategic language.