Suppli

Role Description This is an early, high-leverage hire at Suppli. As one of our first customer-facing team members, you won't just close tickets — you'll be building meaningful relationships with our customers who will know you by name. You'll work directly with our founders, engineers, and customers to make sure every interaction with Suppli feels fast, human, and genuinely helpful. We're looking for someone who takes full ownership, moves without being asked, and uses AI not as a novelty but as a daily tool — to draft faster, research smarter, and spend their time on the things that actually matter. Who Thrives Here (read this first — it saves everyone time): - You own the outcome, not just the ticket. - You don't close a support request and move on — you ask why it happened, whether it will happen again, and what we should do about it. - You connect the dots between individual issues and systemic problems. - You're AI-native, not AI-curious. - You use tools like Claude, ChatGPT, or similar every day — to draft responses, summarize call transcripts, research edge cases, and build internal documentation faster than anyone expects. - You don't wait to be taught; you find the workflow yourself. - You context-switch well. - One hour you're triaging a complex onboarding issue. The next you're writing a help article, logging a bug in Linear, and jumping on a quick call with a supplier. - You don't lose the thread. You thrive in the fluidity. - You communicate with precision and warmth. - You write responses that are clear and human — not robotic, not over-apologetic. - On a call, you put customers at ease and come away with useful information. - You can translate a technical issue into plain language and a customer complaint into a clear product requirement. - You have a bias for action. - When something is broken, you fix what you can and escalate what you can't. - When there's no playbook, you write one. - You take ownership of gaps without being asked. - This isn't a 9–5 role. - Building a great company means going the extra mile. - We're not a face-time culture, but when it matters — and it will — you're there. What You'll Own: - Be the voice of the customer internally. - Synthesize patterns from inbound issues, calls, and conversations into clear product feedback. - Log bugs and feature requests in Linear with enough context that engineering can act on them. - You're the best signal we have on what's broken and what's missing. - Resolve support requests end-to-end. - Own inbound support across email, chat, and calls — from triage to resolution. - Use AI tools to draft, research, and respond faster than feels possible manually. - Escalate intelligently when needed; close the loop always. - Impact our support infrastructure. - Maintain our help center and FAQs. - Optimize the systems that let us scale knowledge rather than headcount. - When you see a recurring question, your instinct is to eliminate it. - Work cross-functionally. - You're the connective tissue between what customers are experiencing and what the team is building. - Partner with product on prioritization and with engineering on reproducing and resolving bugs. - You'll often know the answer before anyone else does. - Improve how we support over time. - Propose and implement workflow improvements — using AI tools, better documentation, or smarter processes — so the support function gets faster and more effective as we grow, not just bigger. Qualifications - 3+ years of customer support or customer success experience in a B2B environment - Understanding of basic accounting - Experience in integration heavy environments - You're an early riser - you don't have a problem starting your day at 8AM ET - Demonstrable AI-native workflow — you can walk us through how you use AI tools to move faster and do better work today - Strong written communication — your responses are clear, warm, and precise. - You can write a help article and a bug report with equal care - Comfort with ambiguity — you've worked in an environment where the playbook didn't exist yet and you helped build it - Technical curiosity — you're not an engineer, but you can read a basic error message, understand a workflow, and communicate clearly with a technical team - High ownership mindset — you notice gaps, you close them, and you don't need to be asked twice

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Join Suppli as a Frontend / Fullstack Engineer and play a pivotal role in redefining the user experience for the >$1tn distribution industry. As a key member of our team, you will architect and build the frontend systems that empower distributors to visualize and manage millions of dollars in daily transactions. You'll create seamless, intuitive interfaces that integrate with complex ERP systems and leverage cutting-edge LLM technology to transform how our users manage their revenue cycles. You’ll join a small team of A+ players where everyone acts as an individual contributor while actively supporting each other through pair programming and collaborative problem-solving. You’ll work closely with our founder-led team who previously operated a distribution business and understand the real-world problems we’re solving. Who Thrives Here - AI-Native: You already use Cursor, Claude, GitHub Copilot, or similar every single day. You treat AI as a pair programmer, not a toy or a threat. - Product-minded: You obsess over the “why,” dig into usage data or talk to customers, and measure success in revenue and user love — not story points. - Ownership > tasks: You hate being blocked. When requirements are fuzzy, you prototype, pair, reach out directly, or just ship a pragmatic solution. - Builder mentality: Strong opinions, weakly held. You default to the simplest thing that works (often with AI help), then iterate fast. What You’ll Own - High-volume payment UIs: Real-time dashboards, clear status updates, comprehensive histories, and streamlined, secure payment flows. - LLM-powered experiences: Interfaces for automated credit decisions, intelligent customer comms, document processing, and workflow assist. - Financial workflows: Dynamic forms, validations, and guided, multi-step flows that make complex tasks simple and fast. - Data-rich visualization: Interactive tables, charts, and insights for millions of financial records with snappy performance. - Front-end platform: Design system components, accessibility, perf budgets, error handling, and observability across the UI. Qualifications - 4+ years of frontend experience shipping production web apps with React (modern hooks & patterns). - Strong TypeScript fundamentals and a track record of building robust, type-safe UI code. - Deep experience integrating APIs (GraphQL preferred; REST is a plus), including pagination, caching, and optimistic updates. - Mastery of core web tech: JavaScript, HTML, CSS — and performance techniques (memoization, virtualization, code splitting). - Testing discipline: Comfortable with unit, integration, and end-to-end testing (Jest, Vitest, Cypress). - Care for UX & accessibility: Semantic HTML, ARIA, keyboard-first flows, and fast feedback cycles with designers and users. Bonus Points - Experience with Next.js or modern React frameworks (routing, SSR/SSG, edge rendering). - Familiarity with state management (Redux/RTK or similar), and form libraries (Final-Form). - Styling systems experience: Material UI, BlueprintJS, Tailwind CSS, and component-level performance optimization. - Frontend observability: Feature flags, analytics, error tracking, and perf monitoring (Sentry, RUM tools). - Security-savvy UI: CSP, secure token handling, least-privilege mindset, and fintech/payment UI constraints. Tech Stack - Frontend: React (latest), TypeScript, Redux, Final-Form, GraphQL - UI & Styling: Material UI, BlueprintJS, Tailwind CSS - Backend: Ruby on Rails (latest), PostgreSQL, Sidekiq - Infrastructure: AWS, Docker, automated deployment pipelines - Integrations: RESTful APIs, webhooks, third-party financial services - AI/ML: LLM integration for document processing and automation - Security: Bank-grade encryption, secure data handling Engineering Culture True end-to-end ownership — no PMs writing pixel-perfect specs. We pair program (human + AI), ship daily, write tests that matter, and refactor mercilessly. AI tools are first-class citizens here: we expect you to 10× your output with them and help us push the boundaries of what’s possible in fintech automation. Benefits - 🌴 Flexible paid time off so you can recharge. - 🏋️ Up to $100/mo wellness reimbursements. - 📈 A competitive stock option grant, so you have skin in the game. - ⚕️ Medical, dental, and vision insurance, with 100% of premiums paid by us. - 📍 Quarterly team gatherings for periodic in-person collaborative strategy and work sessions. - 👫 A passionate, supportive team dedicated to learning and growing together.

Financial Operations Associate Remote | Full-time About the Role Join Suppli as a Financial Operations Associate and help rebuild payments for the >$1tn distribution industry. You’ll play a key role in managing day-to-day financial processes, ensuring accurate bookkeeping, supporting reporting needs, and helping us build scalable financial systems as we grow. You’ll work closely with our founder-led team who previously operated a distribution business and understand the real-world problems we’re solving. Key Responsibilities - Bookkeeping & Accounting: - Manage daily bookkeeping and reconciliations in QuickBooks - Record and categorize transactions, maintain general ledgers, and ensure data accuracy - Process accounts payable/receivable and handle vendor and customer invoicing - Financial Operations: - Support monthly, quarterly, and annual financial close processes - Maintain and track expense reports, reimbursements, and credit card usage - Assist with cash flow management and forecasting - Work closely with cross-functional teams (Sales, HR, Operations) to ensure financial accuracy and compliance - Help streamline internal financial processes and identify areas for improvement What We’re Looking For - Fluent in English - Bachelor’s degree in Accounting, Finance, or related field, or equivalent experience - 2+ years of experience in accounting or financial operations - Proficiency in QuickBooks Online (certification a plus) - Strong understanding of basic accounting principles (GAAP familiarity preferred). - Proficient in Excel/Google Sheets; experience with financial dashboards or reporting tools a plus - Detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment - Comfortable working independently and taking ownership of tasks in a startup setting Bonus Points - Experience setting up or improving financial processes at a startup or small business. What You'll Gain - Hands-on exposure to all aspects of startup finance and operations - Opportunity to grow into a senior finance or operations role as the company scales - Collaborative and fast-moving environment where your input truly matters

Customer Support Specialist Austin, TX or Remote (US) | Full-time | Salary + Equity About the Role This is an early, high-leverage hire at Suppli. As one of our first customer-facing team members, you won't just close tickets — you'll be the person who understands our customers better than anyone else in the company and translates that understanding into real product improvements. You'll work directly with our founders, engineers, and customers to make sure every interaction with Suppli feels fast, human, and genuinely helpful. We're looking for someone who takes full ownership, moves without being asked, and uses AI not as a novelty but as a daily tool — to draft faster, research smarter, and spend their time on the things that actually matter. Who Thrives Here (read this first — it saves everyone time) You own the outcome, not just the ticket. You don't close a support request and move on — you ask why it happened, whether it will happen again, and what we should do about it. You connect the dots between individual issues and systemic problems. You're AI-native, not AI-curious. You use tools like Claude, ChatGPT, or similar every day — to draft responses, summarize call transcripts, research edge cases, and build internal documentation faster than anyone expects. You don't wait to be taught; you find the workflow yourself. You context-switch well. One hour you're triaging a complex onboarding issue. The next you're writing a help article, logging a bug in Linear, and jumping on a quick call with a supplier. You don't lose the thread. You thrive in the fluidity. You communicate with precision and warmth. You write responses that are clear and human — not robotic, not over-apologetic. On a call, you put customers at ease and come away with useful information. You can translate a technical issue into plain language and a customer complaint into a clear product requirement. You have a bias for action. When something is broken, you fix what you can and escalate what you can't. When there's no playbook, you write one. You take ownership of gaps without being asked. This isn't a 9–5 role. Building a great company means going the extra mile. We're not a face-time culture, but when it matters — and it will — you're there. What You'll Own Be the voice of the customer internally. Synthesize patterns from inbound issues, calls, and conversations into clear product feedback. Log bugs and feature requests in Linear with enough context that engineering can act on them. You're the best signal we have on what's broken and what's missing. Resolve support requests end-to-end. Own inbound support across email, chat, and calls — from triage to resolution. Use AI tools to draft, research, and respond faster than feels possible manually. Escalate intelligently when needed; close the loop always. Build the support infrastructure. Write and maintain our help center, FAQs, onboarding guides, and internal playbooks. Design the systems that let us scale knowledge rather than headcount. When you see a recurring question, your instinct is to eliminate it. Run onboarding with confidence. Help new merchants and suppliers get up and running. Understand their workflows well enough to anticipate where they'll get stuck and guide them past it before they ask. Work cross-functionally. You're the connective tissue between what customers are experiencing and what the team is building. Partner with sales on deal blockers, with product on prioritization, and with engineering on reproducing and resolving bugs. You'll often know the answer before anyone else does. Improve how we support over time. Propose and implement workflow improvements — using AI tools, better documentation, or smarter processes — so the support function gets faster and more effective as we grow, not just bigger. Must-Have - 3+ years of customer support or customer success experience in a B2B environment - You're an early riser - you don't have a problem starting your day at 8AM CT - Demonstrable AI-native workflow — you can walk us through how you use AI tools to move faster and do better work today - Strong written communication — your responses are clear, warm, and precise. You can write a help article and a bug report with equal care - Comfort with ambiguity — you've worked in an environment where the playbook didn't exist yet and you helped build it - Technical curiosity — you're not an engineer, but you can read a basic error message, understand a workflow, and communicate clearly with a technical team - High ownership mindset — you notice gaps, you close them, and you don't need to be asked twice Bonus Points - Experience at an early-stage startup where you wore multiple hats - Familiarity with tools like Intercom, Linear, Notion, or similar - Background in payments, accounting, fintech, or adjacent industries — you'll understand our customers faster - Comfort reading basic data — support metrics, ticket trends, customer health signals

Founding Product Manager Austin, TX or Remote (US) | Full-time | Salary + Equity About the Role This is one of the most important hires at Suppli. As our first product hire, you won't just manage a roadmap — you'll define what success looks like, build the systems to measure it, and ship the product yourself when you need to. You'll operate across strategy, design, and execution in a way that simply isn't possible at a larger company. We're looking for someone who thinks in outcomes, moves fast, and uses AI not as a buzzword but as a daily multiplier — to prototype, to design, to analyze, and to build. Who Thrives Here (read this first — it saves everyone time) You define success before you build anything. You don't write a PRD without first nailing: What does good look like? How will we know if this worked? What's the leading indicator we'll track in week one vs. month three? You're obsessive about metrics, not as a formality, but as the foundation for every decision. You're AI-native, not AI-curious. You use AI tools daily — to vibe-code a prototype before bringing engineering in, to spin up a working UI mock in Figma or Lovable or Bolt, to analyze feedback patterns, draft specs, and build internal dashboards. You don't wait for a designer or a data analyst to unblock you. You can move from idea to prototype in a day. If you have a product hypothesis, you can validate it before the next standup — stringing together APIs, building a clickable flow, or creating a functional proof-of-concept to put in front of a customer. You show engineers a working demo, not a Jira ticket. You think in systems, not features. You see how AI can be embedded into workflows — where it drafts, summarizes, routes, or recommends — and you design the human-in-the-loop guardrails that make it trustworthy and reliable for B2B users. You have a bias for action. You prioritize execution over perfection and take full ownership of both outcomes and setbacks. You communicate with clarity at every level. With customers, with engineers, with the founding team. You write specs that leave no room for misinterpretation and present strategy in a way that gets everyone aligned fast. This isn't a 9–5 role. Building a great company means going the extra mile. We're not a face-time culture, but when it matters — and it will — you're there. What You'll Own Define and own what success looks like. For every initiative, you lead with outcome definitions: north star metrics, leading indicators, guardrails, and success thresholds. You make sure the team always knows why we're building something and how we'll know it worked. Build the measurement infrastructure. Instrument every feature with analytics events from day one. Define dashboards, set up experimentation frameworks, and create the feedback loops that let us move from intuition to evidence quickly. Run a tight experiment machine. Frame hypotheses. Design A/B tests and phased rollouts. Synthesize quantitative and qualitative signals to decide whether to double down, pivot, or cut. You don't just ship — you learn. Prototype before you spec. Use AI-assisted tools (Cursor, Bolt, Lovable, Replit, v0, etc.) to build functional prototypes that prove a concept before engineering cycles are committed. Be the PM who shows, not tells. Own design end-to-end. In the absence of a dedicated designer, you create user flows, wireframes, and high-fidelity mocks. You have strong enough design instincts to ship polished experiences, and you use AI design tools to punch above your weight. Lead AI-native product development. Partner with engineering to design AI-powered workflows — automation, recommendations, co-pilots, agents — that are reliable, explainable, and genuinely valuable for B2B users. You understand how to design the AI flywheel: interactions that capture data that makes the product smarter over time. Run discovery like a craft. Conduct user interviews, synthesize patterns, and translate insights into prioritized product decisions. Use AI tools to analyze feedback at scale — call transcripts, support tickets, NPS responses — and surface what matters. Write specs that ship. Your PRDs capture problem context, requirements, edge cases, success metrics, and open questions. They're tight enough that engineering can move without you in the room. Be the connective tissue. Partner with Sales, Customer Success, and leadership to close the feedback loop between the market and the roadmap. Quantify customer pain, prioritize ruthlessly, and communicate tradeoffs with confidence. Must-Have - 5+ years of product management experience, including time in a startup or high-growth environment - Demonstrable AI-native workflow — you can walk us through how you've used AI tools to prototype, analyze, or accelerate your work in the last 6 months - Obsession with metrics and success definition — you have a strong point of view on how to measure product success and can articulate your framework clearly - Design fluency — you've shipped products without a dedicated designer and can own UX end-to-end when needed - Technical fluency — you understand APIs, webhooks, data mappings, and system architecture well enough to write precise specs and have credible conversations with engineers - B2B SaaS experience — you understand the nuances of enterprise workflows, multi-stakeholder buying, and the reliability bar required for business-critical software Bonus Points - Accounts Receivable / Finance exposure — hands-on experience with AR, invoicing, payments, or adjacent finance workflows - Experience with agentic AI or LLM-powered products — you've shipped something that uses LLMs in production and dealt with the real challenges: hallucinations, latency, trust, and feedback loops - Fintech or B2B marketplace background — you've navigated complex, multi-sided product environments

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Founding Solutions Engineer, you will play a critical role in bringing the Suppli platform to life for customers. This is a customer facing role where you will lead end-to-end ERP integration projects while also partnering closely with our engineering team. You will inherit a solid foundation of documentation, but will have the opportunity to develop best practices and create scalable, repeatable processes. In as many words, you should have a builder mindset. This role blends technical execution, customer leadership, and cross-functional collaboration, making it ideal for someone who thrives in fast-paced environments and enjoys building from the ground up. Who Thrives Here - Clear, Confident Communicator: You communicate effectively with both technical and non-technical stakeholders, translating complex concepts into clear, actionable insights. - Thrive in Fast-Paced Environments: You juggle multiple priorities with ease and energy, staying organized and focused in a high-growth, constantly changing environment. - Bias for Action: You move with urgency and intensity, prioritizing execution and results over perfection. You believe in getting things done now—not later. - Strong Project Leadership: You lead projects end-to-end, aligning cross-functional stakeholders and driving initiatives to successful completion. - True Ownership Mentality: You take full responsibility for outcomes—owning both wins and setbacks—and continuously seek feedback and improvement. - Builder’s Mindset: You design solutions with scalability and repeatability in mind, always looking for ways to improve processes and raise the bar for future implementations. This Isn’t a 9–5 Role: Building an amazing company means going the extra mile. You’re comfortable putting in the work when it matters — late nights, early mornings, and whatever it takes to deliver for customers and the team in a fast-moving startup environment. We aren't a face time culture, but we work hard when we need to. What You’ll Own - End-to-End Customer Implementations: Own the full lifecycle of customer onboarding and ERP integrations — from kickoff through go-live and post-launch stabilization. - ERP Integrations: Lead complex integrations with customer ERPs (e.g., Infor, Epicor, etc), working hands-on with data mappings, workflows and edge cases. - Implementation Playbooks: Build and refine repeatable implementation processes, documentation, and best practices that scale as the company grows. - Cross-Functional Execution: Act as the connective tissue between customers, Product, Engineering, Sales, and Support — surfacing feedback, unblocking issues, and driving execution. - Integration Support & Escalations: Serve as the point person for integration-related issues during and after go-live, troubleshooting ERP syncs, data discrepancies, and edge cases in partnership with Engineering and Support. Must-Have - 3+ years of work experience - ETL / Integration Experience: Proven experience leading integrations ideally in finance, accounting, or payments-related products. - Experience with Customer-Facing Implementations: Experience owning end-to-end implementations for B2B SaaS customers, acting as the primary point of contact from kickoff through go-live. - Technical Fluency: Comfortable working with APIs, data mappings, webhooks, SFTP, and system workflows — you don’t need to code, but you can get technical fast. - Startup or High-Growth Experience: Experience in early-stage or fast-scaling environments. Bonus Points - Accounts Receivable / Finance Exposure: Hands-on experience with AR, invoicing, payments, cash application, or adjacent finance workflows.