Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary As a Call Center- USA REMOTE at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position. Your role in our mission This is an important position in Gainwell’s commitment to helping clients deliver better health and human services outcomes. - Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed - Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved - Adhere to the client’s SLAs and consistently meet production targets - Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes - Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow What we're looking for - 2 or more years of call center experience - Background with healthcare experience - Strong problem-solving skills to bring inquiries to effective resolution - Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally - Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries What you should expect in this role - REMOTE - The candidate must be able to commit to attending all scheduled training sessions for 90 consecutive days, with no absences unless excused in advance or due to a verified emergency. - #LI-REMOTE #LI-LS2 - Hours of Operation: 8:00 AM ET – 5:00 00 PM ET candidate must be able to work any assigned 8 hour shift between these hours. - In order to effectively work as a teleworker with Gainwell, employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8MBS upload. The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

• Support FMC’s Call Center operations • Provide exceptional service to customers • Answer inbound and make outbound calls • Respond to customer requests within set timeframes • Deliver quality service to every customer • Provide information and assistance with loan inquiries • Adhere to schedules and provide responses as required • Work as part of a dedicated team

Summary: Must be local to Fishers, IN. The Agent, Customer Success will support FMC’s Call Center operations. The purpose of the role is to provide exceptional service to our customers, answering their queries, and resolving their issues. Provide energetic support and bring a positive attitude and willingness to learn. Ability to multitask and be comfortable in a fast-paced work environment. Top-notch communication skills, as you listen to, understand, engage with, and respond to customers - that includes over the phone, or via written communication like email or letter. Provide patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data security. Essential Job Duties and Responsibilities include: - Answering inbound and making outbound calls, responding to customer requests within set timeframes, and delivering an exceptional quality of service to every customer. - Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately. - Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required. - Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way. - Build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after. - Maintain regular and punctual attendance. Comply with all company policies and procedures. - Performs other related duties as assigned. Education and/or Experience: - High School Graduate/GED - 0-1 Years related work experience preferred Licensure, Certification, Requirements: None required Specialized Skills & Knowledge Requirements N/A People Management Level: This position is an individual contributor. Workplace Conditions: - Standing/Sitting/Walking: Occasionally: requires this activity up to 33% of the time. - Kneeling/Crouching/Squatting/Bending: Occasionally: requires this activity up to 33% of the time - Reaching/Working Overhead: N/A: does not require this activity. - Repetitive Hand Motion: Occasionally: requires this activity up to 33% of the time - Special Vision or Hearing Requirements: N/A: does not require this activity. - Pushing/Pulling (up to 20 pounds): N/A: does not require this activity. - Lifting/Carrying (up to 20 pounds): N/A: does not require this activity. - Driving: N/A: does not require this activity. Environmental Risks: Exposure to hazardous materials, chemicals and/or fumes: N/A Equal Employment Opportunity: Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Americans with Disabilities Act: Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law. Job Responsibilities: The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.

Job Requisition ID: 53499 BPIS: 09503, 10156 Closing Date: 03/03/2026 ​Agency: Department of Healthcare and Family Services Class Title: OFFICE SPECIALIST - 30080 Skill Option: Keyboarding - Clerical - UMP Certificate Bilingual Option: None Salary: Anticipated starting salary $4414 monthly; Full salary range $4414 - $5926 / month Job Type: Salaried Category: Full Time County: Sangamon Number of Vacancies: 2 Bargaining Unit Code: RC028 Paraprofessional Human Services Employees, AFSCME Merit Comp Code: This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position. All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal. Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered. Why Work for Illinois? Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home. No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois. Position Overview: The Department of Healthcare and Family Services, Division of Child Support Services is seeking to hire a highly qualified and motivated professional to join our Call Center in the role of Office Specialist. This position will review child support accounts to ensure accuracy of balances and will work with customers to resolve inquiries about income withholding inquiries. The ideal candidate will have excellent mathematics, communication, organizational, and analytical skills to be successful in performing the operations of the Call Center Unit 3 while maintaining working relationships with other governmental professional organizations. HFS values employees with different backgrounds, life experiences, and talents. Employees receive a robust benefit package including: - Monday-Friday work schedule - Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.) - Health, Life, Vision, and Dental Insurance - Pension Plan - Paid Parental Leave - Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare) - Employees earn (12) paid Sick Days annually. - New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually. - Employees earn (3) paid Personal Days annually. - (13-14) paid holidays annually (based on start date) If you are seeking a new opportunity, and this position appeals to you, please apply today! At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained. HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer. Essential Functions - Under general direction, serves as Call Center Specialist by performing complex, specialized paraprofessional and technical functions for Team E in Unit 3 of the Division of Child Support Service’s (DCSS) Call Center - Researches and resolves appointment issues - Researches multiple case and docket issues via the statewide database systems and the Cook County Circuit Clerk System - Resolves customer inquiries by serving Income Withholding Notices (IWNs) on the Department of Employment Security - Explains the legal process to CPs and NCPs without giving legal advice - Confirms if Voluntary Acknowledgement of Paternity (VAP) has been received - Determines if modification is warranted and explains to CPs and NCPs reasons for denial and/or next steps in the modification process - Explains to CPs only Healthcare & Family Services' (HFS) balances vs. CP's balances - Contacts other state workers to resolve discrepancies in account balances and to request status on cases pending in the other state - Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above Minimum Qualifications - Requires knowledge, skill, and mental development equivalent to two (2) years of secretarial/business college and one (1) year of office experience, or completion of high school and three (3) years of office experience, or three (3) years of independent business experience. - Requires ability to keyboard accurately at 30 words per minute Conditions of Employment - Requires the ability to pass a national background check prior to employment due to accessing confidential federal tax information. - Requires the ability to utilize and maintain state issued equipment such as a laptop. - The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description. Work Hours: Monday - Friday 8:30 am - 5:00 pm Headquarter Location: 607 E Adams St, Springfield, Illinois, 62701 Work County: Sangamon Email: HFS.DCSSApps@illinois.gov Posting Group: Office & Administrative Support This title is within the Upward Mobility Program (UMP). General Program information can be found by clicking on the Upward Mobility Program link or for specific title information at UMP Titles. To utilize upward mobility contractual rights for this position, employees must apply internally and must upload a copy of the UMP grade notice to their application documents prior to submission. UMP grades can be uploaded to the Additional Documents OR Grade Documentation section of the application. This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs). APPLICATION INSTRUCTIONS Use the “Apply” button at the top right or bottom right of this posting to begin the application process. If you are not already signed in, you will be prompted to do so. State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account. If you have questions about how to apply, please see the following resources: State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website. The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: - donotreply@SIL-P1.ns2cloud.com - systems@SIL-P1.ns2cloud.com