• Support FMC’s Call Center operations • Provide exceptional service to customers • Answer inbound and make outbound calls • Respond to customer requests within set timeframes • Deliver quality service to every customer • Provide information and assistance with loan inquiries • Adhere to schedules and provide responses as required • Work as part of a dedicated team

Summary: Must be local to Fishers, IN. The Agent, Customer Success will support FMC’s Call Center operations. The purpose of the role is to provide exceptional service to our customers, answering their queries, and resolving their issues. Provide energetic support and bring a positive attitude and willingness to learn. Ability to multitask and be comfortable in a fast-paced work environment. Top-notch communication skills, as you listen to, understand, engage with, and respond to customers - that includes over the phone, or via written communication like email or letter. Provide patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data security. Essential Job Duties and Responsibilities include: - Answering inbound and making outbound calls, responding to customer requests within set timeframes, and delivering an exceptional quality of service to every customer. - Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately. - Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required. - Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way. - Build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after. - Maintain regular and punctual attendance. Comply with all company policies and procedures. - Performs other related duties as assigned. Education and/or Experience: - High School Graduate/GED - 0-1 Years related work experience preferred Licensure, Certification, Requirements: None required Specialized Skills & Knowledge Requirements N/A People Management Level: This position is an individual contributor. Workplace Conditions: - Standing/Sitting/Walking: Occasionally: requires this activity up to 33% of the time. - Kneeling/Crouching/Squatting/Bending: Occasionally: requires this activity up to 33% of the time - Reaching/Working Overhead: N/A: does not require this activity. - Repetitive Hand Motion: Occasionally: requires this activity up to 33% of the time - Special Vision or Hearing Requirements: N/A: does not require this activity. - Pushing/Pulling (up to 20 pounds): N/A: does not require this activity. - Lifting/Carrying (up to 20 pounds): N/A: does not require this activity. - Driving: N/A: does not require this activity. Environmental Risks: Exposure to hazardous materials, chemicals and/or fumes: N/A Equal Employment Opportunity: Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Americans with Disabilities Act: Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law. Job Responsibilities: The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.

Job Requisition ID: 53499 BPIS: 09503, 10156 Closing Date: 03/03/2026 ​Agency: Department of Healthcare and Family Services Class Title: OFFICE SPECIALIST - 30080 Skill Option: Keyboarding - Clerical - UMP Certificate Bilingual Option: None Salary: Anticipated starting salary $4414 monthly; Full salary range $4414 - $5926 / month Job Type: Salaried Category: Full Time County: Sangamon Number of Vacancies: 2 Bargaining Unit Code: RC028 Paraprofessional Human Services Employees, AFSCME Merit Comp Code: This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position. All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal. Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered. Why Work for Illinois? Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home. No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois. Position Overview: The Department of Healthcare and Family Services, Division of Child Support Services is seeking to hire a highly qualified and motivated professional to join our Call Center in the role of Office Specialist. This position will review child support accounts to ensure accuracy of balances and will work with customers to resolve inquiries about income withholding inquiries. The ideal candidate will have excellent mathematics, communication, organizational, and analytical skills to be successful in performing the operations of the Call Center Unit 3 while maintaining working relationships with other governmental professional organizations. HFS values employees with different backgrounds, life experiences, and talents. Employees receive a robust benefit package including: - Monday-Friday work schedule - Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.) - Health, Life, Vision, and Dental Insurance - Pension Plan - Paid Parental Leave - Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare) - Employees earn (12) paid Sick Days annually. - New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually. - Employees earn (3) paid Personal Days annually. - (13-14) paid holidays annually (based on start date) If you are seeking a new opportunity, and this position appeals to you, please apply today! At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained. HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer. Essential Functions - Under general direction, serves as Call Center Specialist by performing complex, specialized paraprofessional and technical functions for Team E in Unit 3 of the Division of Child Support Service’s (DCSS) Call Center - Researches and resolves appointment issues - Researches multiple case and docket issues via the statewide database systems and the Cook County Circuit Clerk System - Resolves customer inquiries by serving Income Withholding Notices (IWNs) on the Department of Employment Security - Explains the legal process to CPs and NCPs without giving legal advice - Confirms if Voluntary Acknowledgement of Paternity (VAP) has been received - Determines if modification is warranted and explains to CPs and NCPs reasons for denial and/or next steps in the modification process - Explains to CPs only Healthcare & Family Services' (HFS) balances vs. CP's balances - Contacts other state workers to resolve discrepancies in account balances and to request status on cases pending in the other state - Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above Minimum Qualifications - Requires knowledge, skill, and mental development equivalent to two (2) years of secretarial/business college and one (1) year of office experience, or completion of high school and three (3) years of office experience, or three (3) years of independent business experience. - Requires ability to keyboard accurately at 30 words per minute Conditions of Employment - Requires the ability to pass a national background check prior to employment due to accessing confidential federal tax information. - Requires the ability to utilize and maintain state issued equipment such as a laptop. - The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description. Work Hours: Monday - Friday 8:30 am - 5:00 pm Headquarter Location: 607 E Adams St, Springfield, Illinois, 62701 Work County: Sangamon Email: HFS.DCSSApps@illinois.gov Posting Group: Office & Administrative Support This title is within the Upward Mobility Program (UMP). General Program information can be found by clicking on the Upward Mobility Program link or for specific title information at UMP Titles. To utilize upward mobility contractual rights for this position, employees must apply internally and must upload a copy of the UMP grade notice to their application documents prior to submission. UMP grades can be uploaded to the Additional Documents OR Grade Documentation section of the application. This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs). APPLICATION INSTRUCTIONS Use the “Apply” button at the top right or bottom right of this posting to begin the application process. If you are not already signed in, you will be prompted to do so. State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account. If you have questions about how to apply, please see the following resources: State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website. The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: - donotreply@SIL-P1.ns2cloud.com - systems@SIL-P1.ns2cloud.com

Schedule: PRN - as needed coverage No set hours or consistent days This position is fully remote, however the selected candidate must reside in a state that Rogers currently operates in - (WI, MN, IL, PA, TN, FL, GA, CO, CA, WA, CO). Ideal candidate will hold compact licensure or licensed in multiple states The Registered Nurse (RN, RN II, RN III) - Virtual is part of the organization's Telehealth division and virtually performs professional nursing activities in the care of patients so they may achieve or regain, and then maintain, maximum physical, emotional or social functions. Role functions are governed by the Nurse Practice Act, the Administrative Code (in the state of employment), as well as the professional standards for nursing practice, and the corresponding policies and procedures of Rogers Memorial Hospital (Rogers). The registered nurse seeks consultation with other members of the health team as the patient’s condition and treatment goals warrant. He/She, in conjunction with the Patient Accounts department, provides patient information to ensure compliance with federal and state statutes. Job Duties & Responsibilities: Virtual Rapport Building: Utilize video conferencing to establish and maintain a therapeutic relationship, using active listening and visual cues to compensate for the lack of physical presence. Remote Crisis Intervention: Guide patients through virtual de-escalation techniques and provide support during crises, coordinating with local emergency services as needed. Home Environment Assessment: Coach patients on how to create a safe and private space for their virtual sessions. Technology Troubleshooting: Assist patients with basic technical issues related to their virtual sessions (e.g., poor audio/video quality, connection problems). Peripheral Device Management: Guide patients on the use of remote monitoring devices like blood pressure cuffs or pulse oximeters. Complete initial assessments and documents virtually as required. - Collect, record and analyze, within prescribed timeframe, pertinent data for admission assessment according to Hospital policy, including: - Patient strengths and limitations that can be addressed in reaching health goals; - Cultural, spiritual, and ethnic factors that may impact on patient’s course of treatment; - Patient needs that are to be addressed at discharge; - Medical/physical status; - History of medication compliance, reactions and current schedule; and - Age-specific data regarding the patient’s individual needs. - Involve patients’ support systems (family, friends) in assessment and documentation. - Observe and document the patient’s interaction with family and friends as it is pertinent to the patient’s treatment. - Obtain assessment data from support systems, when appropriate, regarding the patient’s history and individual needs. - Act as an advocate for patients. - Explain patient’s rights so they can understand and obtain appropriate signatures. - Provide the patient with information and obtain their signature on the necessary consents. - Act as a patient advocate, use knowledge of patient rights and responsibilities, and protect patient’s privacy and confidentiality. - Assist in patient orientation process. Initiate and update treatment plan and documentation as required. - Participate in planning and modifying the patient’s plan of care. - Evaluate data obtained by others by reviewing patient’s treatment plan and multi-disciplinary assessment for assigned patients. - Participate in care conferences (staffing’s, supervision) and represent the nursing care component of the treatment plan to others at the staffing. - Develop and interpret plan of care with the patient/family, updating it as indicated. - Write clear, concise and obtainable treatment goals on the treatment plan for each problem. - Review the treatment plan as goals are achieved, changed or updated. - On an ongoing basis, identify, interpret and document information collected in nursing interview, observation, physical assessment and diagnostic data, and confer with other health care professionals, as appropriate. - Review current lab data and follow-up with doctor. - Identify potential for self-abuse, suicidality and/or assaultive behavior. - Develop age-appropriate interventions for the patient’s plan of care. - Assess changes in patient status and document interventions accordingly. Implement patient care. - Demonstrate safe and correct medication administration by: - Maintaining current knowledge of the medication’s purpose and effects for each patient, as demonstrated by correct documentation of medication, as well as observations about responses to medication. - Accurately transcribing and implementing physician medication orders. - Maintaining a continual awareness of monitoring the expected and unexpected medication efforts including adverse drug reactions, drug/drug or drug/food interactions, or other unexpected consequences of the medication. - Regularly conducting and documenting patient education about medications. - Maintaining current knowledge about new pharmacologic products, including new medications or medications with new uses/therapeutic action. - Identify potential patient care problems, abrupt changes or impending instability in the patient’s condition, and exercise leadership to intervene appropriately and prevent adverse patient outcomes. - Use appropriate de-escalation techniques. - Re-evaluate safety level. - Identify alcohol withdrawal syndrome. - Identify extra pyramidal side-effects/neuroleptic malignant syndrome signs. - Identify significant cardiac and/or respiratory symptoms requiring immediate medical intervention. - Identify health education needs of the patient/family that will be addressed before discharge. - Implement age-appropriate teaching interventions to meet these educational needs. - Document in the patient record and treatment plan. - Organize patient care activities and interventions according to patient priorities and preferences, and time constraints. - Implement patient care based on established care plans, Hospital policies and procedures, and incorporating the patient’s age-specific and cultural needs, as appropriate. As requested, and contingent on qualified medical professional (QMP) designation, assure that all admissions, transfers, and other related patient care activities are delivered in accordance with associated regulatory requirements. Adhere to the Nursing department and Hospital’s standards of nursing practice and standards of patient care. - Participate in continuing education and inservice programs to increase clinical competence and to meet professional needs and goals. - Attend 100% of required inservices, as scheduled. Participate in the Performance Improvement program on an ongoing basis. - Assist in the development and implementation of standards of care, such as: - safety level of patient. - standard care plans. - Identify problems with systems, communication patterns, and resources that impact on patient care and suggest possible solutions to Clinical Services manager. Carry out leadership function in patient care, staff operations, and department organization. - Contribute to Nursing functions through active participation on committees and attendance at designated meetings. - Take initiative in evaluating and upgrading standards of care. - facilitate the admission process; - communicate pertinent information regarding status and projected needs; - Use sound clinical judgment and decision-making skills; - plan patient care assignments that facilitate continuity of care within the guidelines and are based on patient needs, and nursing staff qualifications. - Serve as a role model for peers and others in effective use of communication, teaching and leadership skills. - Provide complete acuity monitors to the Patient Accounts department, to assist in accurate billing. - Maintain a primary caseload, according to standards, and provide direction for patient care. Participate in projects, tasks and continuing education opportunities to improve professional skills and department systems. - Develop goals and objectives for professional growth and discuss ways to achieve them with Clinical Services manager. - Take initiative to develop professional skills through continuing education. - Discuss, on a regular basis, progress toward work improvement goals with Clinical Services manager. - Seek out projects and/or extra tasks to complete, based upon the needs of the patients and department. Promote department goals and the mission of the Hospital. - Communicate goals to fellow staff members. - Demonstrate measurable goal achievement. - Maintain department policies and procedures. - Include requirements and guidelines from external agencies (i.e., Joint Commission, state). - Maintain and/or communicate to appropriate party function backlog at a set time. - Educate new staff regarding regulations or requirements of those functions that relate to their areas or departments, as directed. - Demonstrate acceptance and training of student interns in the department, as directed. Demonstrate understanding of Joint Commission and other regulatory agency compliance regulations. - Involve self in the learning and application of standards relevant to Nursing. - Participate in in-services/seminars and other meetings to increase involvement and awareness of regulations. - Involve self in the education of other disciplines regarding Nursing department regulations. Participate in Hospital committees, performance improvement team meetings and team projects, as directed. - Demonstrate punctuality and preparedness. - Demonstrate effective communication and organizational skills. - Contribute in a positive, solution-focused manner. Participate in the Performance Improvement program. - Gain understanding of the performance improvement process. - Apply the PI model to your department’s activities. - Participate and/or create PI teams that lead to improvement in other Hospital areas. - Educate and involve self in the Hospital and Nursing department’s performance improvement plans. Conduct self in a professional manner. - Demonstrate organizational skills that promote timely response to all inquiries and to task completion. - Communicate with all individuals in a positive and professional manner. - Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution. - Communicate concerns and provide solutions for same. - Attend seminars to promote professional growth. - Demonstrate a positive and professional attitude toward parties (patient families, visitors, vendors, etc.). - Comply with the Hospital’s policies and procedures, including Human Resources, Infection Control, and Employee Health policies and programs. - Use courteous, cooperative, and respectful behavior when working with patients, families, physicians, visitors, and Hospital employees. - Demonstrate a working knowledge of Hospital/department policies and procedures. - Demonstrate consistent acceptance of professional accountability for own practice shown by follow-through on patient and organizational concerns. - Support changes in staffing/scheduling when patient care needs require. - Accept reassignment in a positive manner. - Demonstrate willingness to adjust work schedule, when able, to meet patient’s needs. - Recognize need for support, seek appropriate assistance when needed, and offer assistance to peers. - Project a professional image by wearing appropriate, professional attire. Additional Job Description: Education/Training Requirements: - Bachelor’s degree in nursing (BSN) preferred. - Registered nurse licenses in multiple states issued by State Board of Nursing. Licenses must be in good standing with the State Board of Nursing in the states licensed in. Licensure across multiple states must be maintained and will be based on business needs. - American Health Association Healthcare Provider CPR certification or is required within thirty (30) days of date-of-hire. Bi-annual re-certification is required. - Telehealth Compliance: Ensure all virtual care delivery adheres to state and federal telehealth regulations, including patient privacy laws (e.g., HIPAA). - Digital Health Literacy: Educate patients and their families on how to navigate the virtual care platform and access digital health resources. - Formal training in management of the aggressive patient is required within sixty (60) days of date-of-hire. Annual re-certification is required. - Previous psychiatric experience with children, adolescents and adults is preferred. - Employees at the Child/Adolescent Day Treatment programs licensed under HFS §40 are required to have either training in psychiatric nursing, including training in work with children with mental health disorders, or one (1) year of experience working in a clinical setting with these children. Pay Transparency Requirements: Compensation for this role is between $28.34 - $45.50 and placement in the range will vary based on years of experience and education. The System also includes Rogers Behavioral Health Foundation, which supports patient care, programs, and research; and Rogers InHealth, an initiative that works to eliminate the stigma of mental health challenges. Registered Nurse Board Certified - Cert, Registered Nurse - Cert With a career at Rogers, you can look forward to a Total Rewards package of benefits, including: - Health, dental, and vision insurance coverage for you and your family - 401(k) retirement plan - Employee share program - Life/disability insurance - Flex spending accounts - Tuition reimbursement - Health and wellness program - Employee assistance program (EAP) Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)