Schedule: PRN - as needed coverage No set hours or consistent days This position is fully remote, however the selected candidate must reside in a state that Rogers currently operates in - (WI, MN, IL, PA, TN, FL, GA, CO, CA, WA, CO). Ideal candidate will hold compact licensure or licensed in multiple states The Registered Nurse (RN, RN II, RN III) - Virtual is part of the organization's Telehealth division and virtually performs professional nursing activities in the care of patients so they may achieve or regain, and then maintain, maximum physical, emotional or social functions. Role functions are governed by the Nurse Practice Act, the Administrative Code (in the state of employment), as well as the professional standards for nursing practice, and the corresponding policies and procedures of Rogers Memorial Hospital (Rogers). The registered nurse seeks consultation with other members of the health team as the patient’s condition and treatment goals warrant. He/She, in conjunction with the Patient Accounts department, provides patient information to ensure compliance with federal and state statutes. Job Duties & Responsibilities: Virtual Rapport Building: Utilize video conferencing to establish and maintain a therapeutic relationship, using active listening and visual cues to compensate for the lack of physical presence. Remote Crisis Intervention: Guide patients through virtual de-escalation techniques and provide support during crises, coordinating with local emergency services as needed. Home Environment Assessment: Coach patients on how to create a safe and private space for their virtual sessions. Technology Troubleshooting: Assist patients with basic technical issues related to their virtual sessions (e.g., poor audio/video quality, connection problems). Peripheral Device Management: Guide patients on the use of remote monitoring devices like blood pressure cuffs or pulse oximeters. Complete initial assessments and documents virtually as required. - Collect, record and analyze, within prescribed timeframe, pertinent data for admission assessment according to Hospital policy, including: - Patient strengths and limitations that can be addressed in reaching health goals; - Cultural, spiritual, and ethnic factors that may impact on patient’s course of treatment; - Patient needs that are to be addressed at discharge; - Medical/physical status; - History of medication compliance, reactions and current schedule; and - Age-specific data regarding the patient’s individual needs. - Involve patients’ support systems (family, friends) in assessment and documentation. - Observe and document the patient’s interaction with family and friends as it is pertinent to the patient’s treatment. - Obtain assessment data from support systems, when appropriate, regarding the patient’s history and individual needs. - Act as an advocate for patients. - Explain patient’s rights so they can understand and obtain appropriate signatures. - Provide the patient with information and obtain their signature on the necessary consents. - Act as a patient advocate, use knowledge of patient rights and responsibilities, and protect patient’s privacy and confidentiality. - Assist in patient orientation process. Initiate and update treatment plan and documentation as required. - Participate in planning and modifying the patient’s plan of care. - Evaluate data obtained by others by reviewing patient’s treatment plan and multi-disciplinary assessment for assigned patients. - Participate in care conferences (staffing’s, supervision) and represent the nursing care component of the treatment plan to others at the staffing. - Develop and interpret plan of care with the patient/family, updating it as indicated. - Write clear, concise and obtainable treatment goals on the treatment plan for each problem. - Review the treatment plan as goals are achieved, changed or updated. - On an ongoing basis, identify, interpret and document information collected in nursing interview, observation, physical assessment and diagnostic data, and confer with other health care professionals, as appropriate. - Review current lab data and follow-up with doctor. - Identify potential for self-abuse, suicidality and/or assaultive behavior. - Develop age-appropriate interventions for the patient’s plan of care. - Assess changes in patient status and document interventions accordingly. Implement patient care. - Demonstrate safe and correct medication administration by: - Maintaining current knowledge of the medication’s purpose and effects for each patient, as demonstrated by correct documentation of medication, as well as observations about responses to medication. - Accurately transcribing and implementing physician medication orders. - Maintaining a continual awareness of monitoring the expected and unexpected medication efforts including adverse drug reactions, drug/drug or drug/food interactions, or other unexpected consequences of the medication. - Regularly conducting and documenting patient education about medications. - Maintaining current knowledge about new pharmacologic products, including new medications or medications with new uses/therapeutic action. - Identify potential patient care problems, abrupt changes or impending instability in the patient’s condition, and exercise leadership to intervene appropriately and prevent adverse patient outcomes. - Use appropriate de-escalation techniques. - Re-evaluate safety level. - Identify alcohol withdrawal syndrome. - Identify extra pyramidal side-effects/neuroleptic malignant syndrome signs. - Identify significant cardiac and/or respiratory symptoms requiring immediate medical intervention. - Identify health education needs of the patient/family that will be addressed before discharge. - Implement age-appropriate teaching interventions to meet these educational needs. - Document in the patient record and treatment plan. - Organize patient care activities and interventions according to patient priorities and preferences, and time constraints. - Implement patient care based on established care plans, Hospital policies and procedures, and incorporating the patient’s age-specific and cultural needs, as appropriate. As requested, and contingent on qualified medical professional (QMP) designation, assure that all admissions, transfers, and other related patient care activities are delivered in accordance with associated regulatory requirements. Adhere to the Nursing department and Hospital’s standards of nursing practice and standards of patient care. - Participate in continuing education and inservice programs to increase clinical competence and to meet professional needs and goals. - Attend 100% of required inservices, as scheduled. Participate in the Performance Improvement program on an ongoing basis. - Assist in the development and implementation of standards of care, such as: - safety level of patient. - standard care plans. - Identify problems with systems, communication patterns, and resources that impact on patient care and suggest possible solutions to Clinical Services manager. Carry out leadership function in patient care, staff operations, and department organization. - Contribute to Nursing functions through active participation on committees and attendance at designated meetings. - Take initiative in evaluating and upgrading standards of care. - facilitate the admission process; - communicate pertinent information regarding status and projected needs; - Use sound clinical judgment and decision-making skills; - plan patient care assignments that facilitate continuity of care within the guidelines and are based on patient needs, and nursing staff qualifications. - Serve as a role model for peers and others in effective use of communication, teaching and leadership skills. - Provide complete acuity monitors to the Patient Accounts department, to assist in accurate billing. - Maintain a primary caseload, according to standards, and provide direction for patient care. Participate in projects, tasks and continuing education opportunities to improve professional skills and department systems. - Develop goals and objectives for professional growth and discuss ways to achieve them with Clinical Services manager. - Take initiative to develop professional skills through continuing education. - Discuss, on a regular basis, progress toward work improvement goals with Clinical Services manager. - Seek out projects and/or extra tasks to complete, based upon the needs of the patients and department. Promote department goals and the mission of the Hospital. - Communicate goals to fellow staff members. - Demonstrate measurable goal achievement. - Maintain department policies and procedures. - Include requirements and guidelines from external agencies (i.e., Joint Commission, state). - Maintain and/or communicate to appropriate party function backlog at a set time. - Educate new staff regarding regulations or requirements of those functions that relate to their areas or departments, as directed. - Demonstrate acceptance and training of student interns in the department, as directed. Demonstrate understanding of Joint Commission and other regulatory agency compliance regulations. - Involve self in the learning and application of standards relevant to Nursing. - Participate in in-services/seminars and other meetings to increase involvement and awareness of regulations. - Involve self in the education of other disciplines regarding Nursing department regulations. Participate in Hospital committees, performance improvement team meetings and team projects, as directed. - Demonstrate punctuality and preparedness. - Demonstrate effective communication and organizational skills. - Contribute in a positive, solution-focused manner. Participate in the Performance Improvement program. - Gain understanding of the performance improvement process. - Apply the PI model to your department’s activities. - Participate and/or create PI teams that lead to improvement in other Hospital areas. - Educate and involve self in the Hospital and Nursing department’s performance improvement plans. Conduct self in a professional manner. - Demonstrate organizational skills that promote timely response to all inquiries and to task completion. - Communicate with all individuals in a positive and professional manner. - Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution. - Communicate concerns and provide solutions for same. - Attend seminars to promote professional growth. - Demonstrate a positive and professional attitude toward parties (patient families, visitors, vendors, etc.). - Comply with the Hospital’s policies and procedures, including Human Resources, Infection Control, and Employee Health policies and programs. - Use courteous, cooperative, and respectful behavior when working with patients, families, physicians, visitors, and Hospital employees. - Demonstrate a working knowledge of Hospital/department policies and procedures. - Demonstrate consistent acceptance of professional accountability for own practice shown by follow-through on patient and organizational concerns. - Support changes in staffing/scheduling when patient care needs require. - Accept reassignment in a positive manner. - Demonstrate willingness to adjust work schedule, when able, to meet patient’s needs. - Recognize need for support, seek appropriate assistance when needed, and offer assistance to peers. - Project a professional image by wearing appropriate, professional attire. Additional Job Description: Education/Training Requirements: - Bachelor’s degree in nursing (BSN) preferred. - Registered nurse licenses in multiple states issued by State Board of Nursing. Licenses must be in good standing with the State Board of Nursing in the states licensed in. Licensure across multiple states must be maintained and will be based on business needs. - American Health Association Healthcare Provider CPR certification or is required within thirty (30) days of date-of-hire. Bi-annual re-certification is required. - Telehealth Compliance: Ensure all virtual care delivery adheres to state and federal telehealth regulations, including patient privacy laws (e.g., HIPAA). - Digital Health Literacy: Educate patients and their families on how to navigate the virtual care platform and access digital health resources. - Formal training in management of the aggressive patient is required within sixty (60) days of date-of-hire. Annual re-certification is required. - Previous psychiatric experience with children, adolescents and adults is preferred. - Employees at the Child/Adolescent Day Treatment programs licensed under HFS §40 are required to have either training in psychiatric nursing, including training in work with children with mental health disorders, or one (1) year of experience working in a clinical setting with these children. Pay Transparency Requirements: Compensation for this role is between $28.34 - $45.50 and placement in the range will vary based on years of experience and education. The System also includes Rogers Behavioral Health Foundation, which supports patient care, programs, and research; and Rogers InHealth, an initiative that works to eliminate the stigma of mental health challenges. Registered Nurse Board Certified - Cert, Registered Nurse - Cert With a career at Rogers, you can look forward to a Total Rewards package of benefits, including: - Health, dental, and vision insurance coverage for you and your family - 401(k) retirement plan - Employee share program - Life/disability insurance - Flex spending accounts - Tuition reimbursement - Health and wellness program - Employee assistance program (EAP) Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)

Weekly outpatient therapy isn't always enough, and a trip to the ER isn't the only answer. Patients and their families rely on Compass Health Center when in crisis – every day, we help people overcome depression, anxiety, suicidality, obsessions/compulsions, trauma, chronic pain, and other obstacles in order for our patients to live freely. About This Role As an Intake Specialist, you will be a key point of contact for our patients and play a vital role in the intake and patient admission process. If you are passionate about providing patients with exemplary care, while being sensitive to their individual psychiatric condition, you would be a great addition to our team. Our dedicated operations teams work behind the scenes to bring our shared mission to life. Each department delivers their own set of strengths which empower our clinicians to focus on their expertise, and ultimately perform the meaningful work that we do. *Training Schedule: This position is remote but requires onsite training for up to 4 weeks at our Northbrook facility. *Hours/Schedule: Sunday - Thursday | Sunday 12:30pm - 8:30pm CT, Monday - Thursday 1:30pm - 9:30pm CT What You'll Do: - Answering incoming patient and parent phone calls and responding to phone messages in a timely and professional manner - Successfully explain all Compass programs - Scheduling appointments for new and existing patients as well as complete screenings for potential patients calling for services. - Obtaining detailed, confidential patient demographic and insurance information in preparation for intake - Performing data entry of patient information - Performing various administrative tasks such as, scanning, emailing, faxing and mailing documents Who You Are: - Hold a Bachelor's degree in Psychology or related field - Bilingual (Spanish) Strongly preferred - Have previous administrative, customer service, or scheduling experience - Medical/insurance office experience would be a plus - Are able to deal with sensitive patient situations in a compassionate and confidential manner - Are organized and detail-oriented - Enjoy a fast-paced, collaborative environment - Proficient in Microsoft Office - Can support our patients during the following hours: Sunday 12:30pm - 8:30pm CT, Monday - Thursday 1:30pm - 9:30pm CT - While this role is fully remote (except for the first few weeks of training ideally), we are prioritizing candidates in the location of our patients in Illinois, or Maryland, Washington DC, or Virginia We are committed to a fair and equitable work environment. The expected compensation range for this role is below. This range includes multiple career path levels across the organization; where you fall in the range is dependent upon a number of factors including, but not limited to, your years of experience, type of experience, location, and education/certifications. Compass reserves the right to update these ranges. Compensation $19—$23 USD We know job descriptions can be intimidating, so if this sounds like an opportunity for you, please don't hesitate to apply! Who We Are Compass Health Center is a recognized leader in crisis-level mental health, bringing passion, connection, and patient-centered care to the Partial Hospitalization and Intensive Outpatient space (PHP/IOP). Based in Chicagoland, we serve hundreds of patients every day, ranging from ages 5 through adulthood, in our onsite facilities or through our flourishing virtual programming. Compass fills a critical gap between outpatient and inpatient care through an intermediate level of Behavioral Healthcare. A few more things we want you to know: our values are super important to us, and hopefully will be to you, too. Cultural humility, teamwork, continuous improvement, connection, patient centered care, passion, innovation, and agility should be your power sources. Joining Compass is an opportunity to feel fulfilled through a joint mission towards healing our communities. Benefits & Perks We know that you will be dedicated to your purpose here. We look at that investment as a two-way street. We are proud to offer plenty of space for growth, and opportunities to pursue continuous development within our organization. For eligible positions, our other benefits include: comprehensive medical/dental/vision plans, 401k program with company matching, generous PTO (including competitive parental leave after 1 year of employment), and continuous training through CEU seminars and volunteering opportunities. What’s Next? Compass is committed to cultivating diverse and dynamic teams who exude passion for their craft, so whether or not you check all the boxes, we encourage you to apply – we’d be grateful to hear from you!

Job Description Job Summary The Dialer Administrator (DA) is responsible for administering day to day operations of the LCM dialer at our high-volume contact center. The DA is responsible for managing the predictive dialer system that controls the flow of outbound calls to customers. The DA will also be responsible for assisting with or providing reporting to our internal clients and collaborating with internal stakeholders to determine overall strategy. The DA will also be responsible for collecting and submitting requirements for calling campaigns and required telephony design related to our outbound calling campaigns and strategy. Knowledge/Skills/Abilities • Provide training to new dialer users. • Serve as a subject matter expert when working with other departments who leverage the dialer for outbound calls. Knowledge/Skills/Abilities • Perform daily uploads, downloads and importing • Complete other duties as assigned by the markets • Ensure and document for outbound dialer activity • Analysis of dialer-output data to identify potential problems/issues • Hours may include evenings and weekends • Create and update dialing campaigns, filter, list strategies and reports. • Monitor and adjust performance of dialer systems. Job Qualifications Required Education Associate's Degree or equivalent combination of education and experience Required Experience 1-3 years outbound dialer experience. 1-3 years contact center experience. Experience with data analytics and/statistical analysis. Preferred Education Bachelor's Degree or equivalent combination of education and experience Preferred Experience 3-5 years outbound dialer experience. 3-5 years contact center experience. Experience with data analytics and/statistical analysis. To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Overview We are looking for a REMOTE Intake Advisor 1 to work 2:00pm - 10:30pm Central time with WED/THRU off. Acadia Healthcare is a leading provider of behavioral healthcare services across the United States. Acadia operates a growing network of 250 plus behavioral healthcare facilities with approximately 11,100 beds in 39 states and Puerto Rico. With more than 23,000 employees serving approximately 75,000 patients daily, Acadia is the largest stand-alone behavioral health company in the U.S. Acadia Healthcare’s purpose is to Lead Care with Light and our mission is to be a world-class organization that sets the standard for excellence in the treatment of mental health and addiction concerns. We strive to maintain our standing as a thought leader in the behavioral healthcare industry, providing treatment that is synonymous with compassion and innovation. The Intake Advisor will be responsible to ensure a service-oriented and professional working environment in the Admissions Support Center (ASC) call center. Responds to clinical professionals, prospective clients, and their family members seeking treatment for addiction issues and psychological illness. Responsible for gathering and analyzing client information to make appropriate referrals to Acadia facilities. Works as part of the call center team to meet call center metrics and service targets. ESSENTIAL FUNCTIONS: - Triage calls by understanding callers’ purpose, needs and urgency. - Clearly explain the call process and ensure that caller gets to the right place ASAP. - Monitor call queues to understand ASC activity and how to provide support. - Collects and records client information in the customer relationship management system, Salesforce. - Provide exceptional customer service by listening and responding to client requests and building rapport with clients, their family members, and clinical professionals. - Make reliable warm transfers ensuring that the caller gets connected with the right person. - Personalizes response emails for all internal and external communication. - Perform other duties as assigned. STANDARD EXPECTATIONS: - Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality. - Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team. - Develops constructive and cooperative working relationships with others and maintains them over time. - Encourages and builds mutual trust, respect and cooperation among team members. - Maintains regular and predictable attendance. EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: - Associate degree or equivalent customer service or sales experience. - Demonstrates the ability to function independently and possess strong decision-making skills. - Strong knowledge of customer care, sales techniques, and processes. - Must be able to manage multiple tasks simultaneously with the ability to adapt to frequent priority changes - Exceptional analytical and listening skills. - Ability to operate well in a call center team environment. - Proficient typing, data entry, and attention to detail skills. - Excellent communication skills, able to be empathetic with clients. - Capable of working within established policies, procedures and practices prescribed by the organization. - English sufficient to communicate clearly and accurately with clients. AHCORP #LI-TB1