- Coordinate with Account Management and Ad Operations teams to launch mobile advertising campaigns, including implementing creative, securing traffic supply, and interpreting insertion orders - Traffic advertising campaigns in GT’s proprietary ad-serving platform - Track, measure, and analyze the performance of multiple advertising campaigns simultaneously - Troubleshoot with cross-functional stakeholders in case of any campaign-related issues - Manage expectations, communication, and reporting metrics to internal team members - Ensure successful fulfillment of all campaigns - Create and maintain documentation pertinent to the Ad Operations team - Reporting and month-end reconciliation - Complete detailed quality assurance reviews of campaign setups and updates

• Lead and coach internal team leaders being responsible for specialists who review accounts for policy compliance, healthy growth, risk mitigation and to stop fraud, along with appeals across claims, account integrity, and policy enforcement. • Own performance against targets (average handle time, accuracy/quality, customer satisfaction, risk outcomes) and drive consistent delivery through governance routines and coaching. • Act as GCPO’s liaison for Malaysia , building a strong cadence with partner leadership to align SLAs, quality standards, training, and critical issue protocols. • Partner cross-functionally with Risk, Legal/Compliance, Trust, Policy, and Product/Engineering to improve detection, case handling, and end-to-end escalation paths. • Refine policies, playbooks, and training to ensure globally consistent enforcement and fair outcomes for buyers and sellers, including localization support for South East Asia. • Manage incident response during fraud spikes or safety events; deploy targeted interventions by category, cohort, or region and coordinate rapid communication with partners. • Drive continuous improvement via data insights, QA calibration, workflow/tool enhancements, and operational readiness across remote and hybrid teams. • Support partner governance (QBRs/MBRs, scorecards, calibration) with the GCPO Partner Ops team at the Malaysia partner location, tracking performance, quality trends, and remediation plans. • Foster a culture of transparency, inclusivity, and accountability aligned with eBay’s commitment to marketplace integrity and customer trust.

• Manage product data using spreadsheets and Amazon file upload tools • Troubleshoot listing errors and data issues within Amazon Seller Central • Optimize product listings (images, titles, bullet points, descriptions) • Support product uploads and updates at scale • Assist with Amazon Ads setup and management, especially through bulk file tools • Conduct basic keyword research for both listings and ad campaigns

• Own the full contract lifecycle from pre-sale review through execution, renewal, amendment, and termination, supervising a team of Contracts Specialists • Develop and maintain standardized contract templates, pricing schedules, and legal playbooks • Ensure accuracy and consistency across MSAs, order forms, SOWs, amendments, and renewals • Oversee contract execution processes, including signature workflows and record retention • Manage contracts across federal, state, local and private-sector government customers • Ensure compliance with public sector procurement requirements (e.g., cooperative purchasing, sole source, competitive bids) • Oversee contract compliance with applicable regulations • Partner with Legal to manage risk, liability, data privacy, security, and indemnification terms • Serve as a strategic partner to Sales and Revenue Operations to support deal velocity and predictability • Review and approve non-standard contract terms, pricing exceptions, and discounting requests • Support enterprise and complex deals, including multi-year agreements and large deployments • Provide guidance to Sales on contracting requirements and deal structuring • Partner with Customer Success and Finance to manage renewals, billing, amendments, and upsells • Ensure contract data accuracy to support billing, revenue recognition, and forecasting • Reduce friction and cycle time for renewals and expansions • Own and optimize contract operations processes, policies, and documentation • Lead implementation and ongoing management of contract lifecycle management (CLM) tools • Establish KPIs related to contract cycle time, deal risk, renewal efficiency, and compliance • Scale contract operations to support company growth • Lead and develop a contracts or deal desk team (as applicable) • Serve as a key liaison between Sales, Legal, Finance, Security, and Customer Success • Educate internal stakeholders on contracting best practices and compliance requirements