This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Will work with patients and clinics to provide financial assistance to make medications affordable for patients. Key Performance Areas - KPA 1 – Patient Assistance: - Submit financial assistance applications for AON patients. - Follow up on submitted PAP requests for updates. - Assist patients with financial assistance through manufacturers and foundations. - Follow up with patients through the entire assistance process and submit renewals when indicated. - KPA 2 – Customer Service: - Incoming and outgoing calls/emails to patients. - Routing of calls to appropriate staff. - Answering patient/clinic questions regarding delivery status, Rx updates, etc. - SP follow-up to assure orders are being processed efficiently. - Scheduling deliveries. - KPA 3 – Backup to pharmacy staff: - Will monitor daily activities and provide backup support where needed, including PA, SP follow-ups, BV and claims adjudication as needed. - KPA 4 – Education & Training: - Responsible for keeping up on all applicable training and education for maintenance of permit. - Providing PAP training to new hires when required. - Will follow up daily to see which grants/foundations have available funds. Qualifications - High school diploma, GED or equivalent education is required. - Minimum of two years’ experience in Retail/Specialty/Hospital Pharmacy as a Pharmacy Technician preferred; medical terminology and attention to detail required. Requirements - Core Capabilities: - Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment. - Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters. - Communication Skills: Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback. - Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations. - Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required. Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites. - Computer Skills: Proficiency in MS Office Word, Excel, Power Point, and Outlook required. - Certifications/Licenses: - Pharmacy technician registration with the Florida Dept of Health in good standing preferred. - Valid state Driver’s License for travel to satellite offices and offsite meetings. Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required. - Travel: <25% - Standard Work Days/Hours: Monday to Friday 8:00-5:30 will vary based off respective time zone.

About the Role Member Advocates (Intake Specialists) represent the first impression of NOCD and your role would be to provide an extraordinary customer experience while communicating the services we have to offer. As a member of the Intake team, you will be responsible for inside sales, as well as patient advocacy. The Member Advocate is responsible for selling tele-therapy services to consumers who contact us via phone, text, and email, and completing the intake process to confidently and accurately get them started on the road to treatment. Job duties include inside sales of tele-therapy services, appointment coordination, registering and scheduling of therapy appointments as well as post-sales support. No cold calling. This is a goal-oriented team environment at a fast-growing company where we are all united in providing a top-notch patient experience. Preferred Qualifications: - Empathy-driven relationship building skills - 1-3 years of inside sales or related experience - Extremely detail-focused and technologically savvy, capable of using multiple software programs at once - Ability to adapt in a fast-paced environment, common with start-ups and ever changing processes - Ability to thrive under moderate pressure in a sales environment Minimum Requirements: - Must be caring, courteous, professional, knowledgeable, and able to communicate effectively and with empathy - Enhance the reputation of NOCD by creating a positive customer experience, including understanding and articulating the value of NOCD to the OCD community - Demonstrate consistent, excellent customer service with both internal and external customers - Demonstrate effective communication and interpersonal relation skills - High School Diploma or GED required; Bachelor's degree strongly preferred What We Offer - Challenging, and engaging startup environment with an outstanding, mission-driven team atmosphere - Available Shift (Tuesdays and Wednesdays off) - - Thursday, Friday, Monday: 10:30 AM – 7:00 PM CT - Saturday & Sunday: 9:30 AM – 6:00 PM CT If you're interested, we'd love to hear from you. Tell us why you'd be a good fit. A well written cover letter helps us understand who you are and what you want to be, and a resume tells the story of where you've been.

Position Overview We are seeking motivated and customer-focused individuals to join our team as a Customer Advocate. In this role, you will assist clients with travel-related inquiries, coordinate reservations, resolve service concerns, and ensure an exceptional customer experience. This position is ideal for individuals who enjoy helping others, solving problems, and working independently in a remote environment. No prior travel industry experience is required — comprehensive training is provided. Key Responsibilities - Serve as a primary point of contact for client inquiries - Assist with reservations, confirmations, updates, and travel details - Resolve booking issues and service-related concerns efficiently - Research and verify travel options using approved systems - Maintain accurate client records and documentation - Communicate professionally via phone, email, and online platforms - Participate in training and team development sessions Qualifications - Strong written and verbal communication skills - Customer service and problem-solving abilities - Detail-oriented with strong organizational skills - Comfortable working independently in a remote setting - Basic computer proficiency and reliable internet access - Must be at least 18 years of age - Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain What We Offer - Fully remote work environment - Flexible scheduling - Ongoing training and professional development - Incentive programs and perks - Opportunities for growth and advancement

Overview We are seeking enthusiastic and service-driven individuals to join our team as a Customer Experience Advocate. In this role, you will support clients by providing travel-related assistance, coordinating bookings, resolving concerns, and ensuring a smooth and positive customer experience from start to finish. This position blends customer service, problem resolution, and booking coordination in a fully remote environment. No prior travel industry experience is required — training and ongoing support are provided. Key Responsibilities - Serve as a primary point of contact for client questions and support needs - Assist with reservations, confirmations, itinerary updates, and changes - Provide clear information and thoughtful recommendations - Resolve service-related concerns in a timely and professional manner - Research and verify booking options using approved systems - Maintain accurate client records and documentation - Communicate via phone, email, and online messaging platforms - Participate in training and meetings Qualifications - Strong written and verbal communication skills - Customer-focused mindset with strong problem-solving abilities - Detail-oriented and organized - Comfortable working independently in a remote environment - Basic computer proficiency and reliable internet access - Must be at least 18 years of age - Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain - English communication proficiency What We Offer - 100% remote position - Flexible scheduling - Training and professional development - Incentive programs and travel-related perks