About the Role Member Advocates (Intake Specialists) represent the first impression of NOCD and your role would be to provide an extraordinary customer experience while communicating the services we have to offer. As a member of the Intake team, you will be responsible for inside sales, as well as patient advocacy. The Member Advocate is responsible for selling tele-therapy services to consumers who contact us via phone, text, and email, and completing the intake process to confidently and accurately get them started on the road to treatment. Job duties include inside sales of tele-therapy services, appointment coordination, registering and scheduling of therapy appointments as well as post-sales support. No cold calling. This is a goal-oriented team environment at a fast-growing company where we are all united in providing a top-notch patient experience. Preferred Qualifications: - Empathy-driven relationship building skills - 1-3 years of inside sales or related experience - Extremely detail-focused and technologically savvy, capable of using multiple software programs at once - Ability to adapt in a fast-paced environment, common with start-ups and ever changing processes - Ability to thrive under moderate pressure in a sales environment Minimum Requirements: - Must be caring, courteous, professional, knowledgeable, and able to communicate effectively and with empathy - Enhance the reputation of NOCD by creating a positive customer experience, including understanding and articulating the value of NOCD to the OCD community - Demonstrate consistent, excellent customer service with both internal and external customers - Demonstrate effective communication and interpersonal relation skills - High School Diploma or GED required; Bachelor's degree strongly preferred What We Offer - Challenging, and engaging startup environment with an outstanding, mission-driven team atmosphere - Available Shift (Tuesdays and Wednesdays off) - - Thursday, Friday, Monday: 10:30 AM – 7:00 PM CT - Saturday & Sunday: 9:30 AM – 6:00 PM CT If you're interested, we'd love to hear from you. Tell us why you'd be a good fit. A well written cover letter helps us understand who you are and what you want to be, and a resume tells the story of where you've been.

Position Overview We are seeking motivated and customer-focused individuals to join our team as a Customer Advocate. In this role, you will assist clients with travel-related inquiries, coordinate reservations, resolve service concerns, and ensure an exceptional customer experience. This position is ideal for individuals who enjoy helping others, solving problems, and working independently in a remote environment. No prior travel industry experience is required — comprehensive training is provided. Key Responsibilities - Serve as a primary point of contact for client inquiries - Assist with reservations, confirmations, updates, and travel details - Resolve booking issues and service-related concerns efficiently - Research and verify travel options using approved systems - Maintain accurate client records and documentation - Communicate professionally via phone, email, and online platforms - Participate in training and team development sessions Qualifications - Strong written and verbal communication skills - Customer service and problem-solving abilities - Detail-oriented with strong organizational skills - Comfortable working independently in a remote setting - Basic computer proficiency and reliable internet access - Must be at least 18 years of age - Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain What We Offer - Fully remote work environment - Flexible scheduling - Ongoing training and professional development - Incentive programs and perks - Opportunities for growth and advancement

Overview We are seeking enthusiastic and service-driven individuals to join our team as a Customer Experience Advocate. In this role, you will support clients by providing travel-related assistance, coordinating bookings, resolving concerns, and ensuring a smooth and positive customer experience from start to finish. This position blends customer service, problem resolution, and booking coordination in a fully remote environment. No prior travel industry experience is required — training and ongoing support are provided. Key Responsibilities - Serve as a primary point of contact for client questions and support needs - Assist with reservations, confirmations, itinerary updates, and changes - Provide clear information and thoughtful recommendations - Resolve service-related concerns in a timely and professional manner - Research and verify booking options using approved systems - Maintain accurate client records and documentation - Communicate via phone, email, and online messaging platforms - Participate in training and meetings Qualifications - Strong written and verbal communication skills - Customer-focused mindset with strong problem-solving abilities - Detail-oriented and organized - Comfortable working independently in a remote environment - Basic computer proficiency and reliable internet access - Must be at least 18 years of age - Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain - English communication proficiency What We Offer - 100% remote position - Flexible scheduling - Training and professional development - Incentive programs and travel-related perks

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 7:00 pm EST. It may be necessary, given the business need, to work occasional overtime. We offer 4 weeks of paid on-the-job training. The hours of training will be aligned with your schedule. Primary Responsibilities: - Answer 60 - 90 incoming phone calls per day and identify the type of assistance needed. - Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems. - Assist callers in navigating websites while encouraging and reassuring them to become self-sufficient in using our tools. - Research complex issues across multiple databases and work with support resources to resolve caller issues and/or partner with others to resolve escalated issues. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - High School Diploma / GED OR equivalent work experience. - Must be 18 years of age OR older. - Customer service experience analyzing and solving customer problems OR experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties. - Ability in customer service problem resolution and relationship building. - Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications. - Ability to work Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 7:00 pm EST. It may be necessary, given the business need, to work occasional overtime. Requirements - Ability to keep all company sensitive documents secure (if applicable). - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills - Ability to multi-task including ability to understand multiple products and multiple levels of benefits within each product. - Ability to demonstrate compassion in support of patient satisfaction. Benefits - Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. - In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements). - The hourly pay for this role will range from $16.15 - $28.80 per hour based on full-time employment. - We comply with all minimum wage laws as applicable. Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.