This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 7:00 pm EST. It may be necessary, given the business need, to work occasional overtime. We offer 4 weeks of paid on-the-job training. The hours of training will be aligned with your schedule. Primary Responsibilities: - Answer 60 - 90 incoming phone calls per day and identify the type of assistance needed. - Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems. - Assist callers in navigating websites while encouraging and reassuring them to become self-sufficient in using our tools. - Research complex issues across multiple databases and work with support resources to resolve caller issues and/or partner with others to resolve escalated issues. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - High School Diploma / GED OR equivalent work experience. - Must be 18 years of age OR older. - Customer service experience analyzing and solving customer problems OR experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties. - Ability in customer service problem resolution and relationship building. - Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications. - Ability to work Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 7:00 pm EST. It may be necessary, given the business need, to work occasional overtime. Requirements - Ability to keep all company sensitive documents secure (if applicable). - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills - Ability to multi-task including ability to understand multiple products and multiple levels of benefits within each product. - Ability to demonstrate compassion in support of patient satisfaction. Benefits - Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. - In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements). - The hourly pay for this role will range from $16.15 - $28.80 per hour based on full-time employment. - We comply with all minimum wage laws as applicable. Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

About Colla Health We help people with cancer improve their quality of life by providing behavioral healthcare to the 17 million cancer patients in the US as an extension of their medical treatment. One out of every three cancer patients has a diagnosed mental health condition but only 25% of them receive treatment for their mental health challenges, exacerbating quality of life, worsening health outcomes, and increasing their total cost of care to the system. We are on a mission to provide relevant, accessible behavioral health at the point of care that is embedded within a patient’s oncology practice. We are backed by a premier venture capital firm and are building a world-class team of clinicians, technologists, and healthcare operations builders passionate about helping cancer patients improve their quality of life. We have built a behavioral health services and technology company to support patients' mental health alongside their physical health treatment plans. Our first offering deploys virtual mental health services using Collaborative Care, an evidence-based behavioral health care model. We will scale this virtual care model using technology, and build the foundations to drive outcomes focused on value-based care. Role Overview As an Outreach and Engagement Specialist, you will be a frontline ambassador for Colla Health, educating and enrolling patients into our services. Ideal candidates possess excellent verbal communication skills, empathy, and the ability to establish rapport with patients over the phone. By joining Colla Health, you will join a fast-moving, mission-driven startup where you will have a profound impact on the patients we serve and the teammates you work with. And you'll learn, grow, be challenged, and have fun with your team while doing it. We strive to create an environment of empowerment, development, and collaboration. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first. Core Responsibilities - Conduct outbound calls (est. 50/day) and digital outreach to patients, informing and educating how Colla Health’s platform serves as an extension to a partner practice’s care team - Manage inbound calls from potential patients - Achieve member enrollment goals as driven by company KPIs - Support patients by answering their questions, addressing concerns and providing guidance on how Colla Health can support them - Document all interactions and maintain timely, accurate records of patient outreach activities - Collaborate internally and externally with healthcare providers, community organizations, and other stakeholders to ensure patients receive appropriate care and services Who You Are - Outcome-driven, with high empathy and customer service orientation - Demonstrated success in an outbound-calling, high volume 1:1 interaction role, preferably enrollment-related - Experienced with remote work, U.S-based - Available to work Central Time Zone hours, Monday - Friday, approximately 9am - 5pm CST - Passionate about expanding behavioral health access to patients in need - Strong organizational and time-management skills - Ability to work independently and as part of a team - Creative, action-oriented, and someone who enjoys a fast-pace, evolving environment Compensation And Benefits - Salary of $40,000 - $50,000 / year, depending on experience - Competitive healthcare benefits: Medical, Dental, Vision - Flexible vacation policy

🌟 Customer Care Advocate Location: Must be local to Portland, OR or surrounding areas (Remote/Work‑From‑Home) Are you passionate about helping people, great on the phone, and motivated by meaningful work? Join our team, where we advocate for patients by making healthcare more affordable and manageable. As a Customer Care Advocate, you’ll be the voice patients rely on—providing guidance, empathy, and first‑class service every day. 💼 What You’ll Do In this role, you’ll manage both inbound and outbound calls to support patients using our program. Your work directly supports our mission to increase enrollment, encourage timely payments, and deliver exceptional customer experiences. Your responsibilities include: - Serve as the primary phone contact for inbound calls from current and prospective account holders - Place outbound calls, including: - Welcome calls to new account holders - Follow‑ups on past‑due accounts - Servicing calls to non‑enrolled accounts - Special outreach campaigns that support patient advocacy - Deliver white‑glove, first‑class service as an advocate for patients and an ambassador of the brand - Accurately document call activity, escalate concerns, and answer questions using our proprietary CRM - Participate in ongoing quality evaluations, coaching, and mentoring - Embrace feedback, continuous learning, and growth opportunities ✅ What We’re Looking For We’re seeking individuals with a strong customer‑service mindset who are dependable, professional, and eager to help. - Customer service experience required - 1–2 years of phone‑based customer support or call center experience preferred - Experience in healthcare and/or financial services, including HIPAA knowledge, is a plus Work‑From‑Home Requirements: - Must have a quiet, private workspace (cannot work in a room with other people) 🌐 At‑Home Internet & Equipment Requirements To ensure high‑quality service, the following are required: - Internet Service Provider: - Xfinity (Comcast), CenturyLink, or Frontier (Ziply Fiber) - Minimum Internet Speed: - 100 Mbps download / 35 Mbps upload - Connection Requirements: - Private, password‑protected Wi‑Fi - Available Ethernet port - Must be hard‑wired via Ethernet while working (Ethernet cable up to 25 feet provided) 💙 Why Work Here? - Meaningful work supporting patients during critical moments - Supportive team culture with coaching and development - Opportunity to grow within a mission‑driven organization - Remote work while staying connected to the local Portland community Job Type & Location This is a Contract to Hire position based out of Beaverton, OR. Pay and BenefitsThe pay range for this position is $19.00 - $20.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Mar 20, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Our Negotiations Specialists play a key role in the success of our clients becoming free of debt. Working on behalf of clients, you will coordinate efforts to help negotiate delinquent accounts for the best possible savings. The ideal candidate will excel in communication and relationship-building with external partners, driving successful outcomes for both our clients and our business. This position offers a unique and rewarding opportunity to make a meaningful impact. - Establish and maintain strong relationships with external partners to effectively negotiate delinquent accounts on behalf of clients. - Oversee client finances, providing guidance and determining the best strategies for addressing client inquiries and requests. - Utilize various tools and resources to consolidate common debts from multiple clients, enhancing negotiation leverage with agencies. - Demonstrate excellent time management and multitasking skills to efficiently manage account queues. - Consistently exhibit a genuine passion for helping others, with a strong focus on meeting clients' needs. - Participate in additional duties and special projects as required. Qualifications - Bachelor’s degree in a relevant field (e.g., Business Administration, Finance, Banking, Actuarial Science) is preferred. - Exceptional communication skills, including listening, verbal, and written abilities. - Ability to thrive in a fast-paced environment. - Strong commitment to teamwork, collaboration, and fostering an inclusive environment. - A deep passion for assisting others, with a client-focused approach. - Proficiency in technology; experience with Salesforce or similar CRM systems is a plus. Requirements - The base salary range represents the anticipated salary range for this position. The actual base salary offered within the range will depend on numerous factors including the individual’s skills, experience, performance, and the location where work is performed. - In addition to base salary, this position qualifies for commission. Negotiation Specialists earn a monthly commission based on the amount of debt negotiated subject to the terms outlined in the company's commission plan. - Full-time employees hired into this position are eligible for health care benefits. Benefits - Considerable employer contributions for health, dental, and vision programs. - Generous PTO, paid holidays, and paid parental leave. - 401(k) matching program. - Merit advancement opportunities. - Career development & training. - Team spirit and culture that cultivates an environment of community, connection, and belonging.