• Advising on and closing pet insurance policies – with our support and our in-house AI. • No cold calling – you’ll chat with people who have already shown interest in insuring their pet and professionally guide them to a purchase. • Confident with HubSpot – you'll become a pro in our CRM and sales tool, using it to manage customer data, inquiries, and deals efficiently. • Nurturing customer relationships – friendliness and reliability are our top priorities. You’ll support prospects and customers respectfully and ensure they feel well taken care of.

• Respond to and resolve product, service and order inquiries and problems via email, chat and phone by: • identifying the cause of the problem • collaborating with other stakeholders to develop a solution • presenting the solution to the customer • following up to ensure the customer is completely satisfied. • Process sales purchase orders by entering and validating the accuracy of the information provided by customers and sales staff. Resolve any errors effectively and efficiently. Some orders require an advanced understanding of Twist’s product line to process. • Provide information and guidance to help customers: • decide which product to buy • navigate and use our ecommerce website • understand the status of their order • Stay current on the status of key account orders currently in the production pipeline and provide proactive updates to internal stakeholders. • Generate sales quotes for sales reps within Salesforce quote to cash system. • For Singapore position: In addition to responsibilities listed above, provide guidance on Asia region import / export logistics and compliance.

• Perform troubleshooting and provide development assistance for SignNow customers • Assist customers with how-to questions, technical articles, and tutorials covering basic to upper-intermediate use cases of SignNow APIs and SDKs • Act as a Subject Matter Expert for advanced SignNow features, including APIs, SDKs, webhooks, and Salesforce/Zapier integrations • Diagnose customer code samples for advanced testing purposes, identify issues, and document them thoroughly prior to internal escalation • Serve as a point of escalation for technical questions — both from internal teams and external departments — to facilitate the rapid deployment of customer applications • Work with a versatile stack (REST APIs, SDKs) and top-tier platforms like Salesforce and Zapier to resolve complex integration cases • Collaborate cross-functionally to solve challenging technical problems and deliver an outstanding customer experience

• Communicate directly with clients to understand their needs, preferences, and expectations • Assist in organizing service arrangements, confirming details, and keeping all information accurate and up to date • Maintain thorough records of client interactions and updates • Provide helpful guidance and timely responses • Follow up with clients to ensure satisfaction and address any concerns