• Manage intake and triage of CX tool enhancement and configuration requests, ensuring timely updates and communication. • Build, configure, and test workflows, automations, dashboards, and reports in CX tools according to team guidelines. • Maintain accurate documentation of tool configurations, governance standards, and training resources. • Provide day-to-day support for end users, troubleshooting issues and escalating when needed. • Collaborate with team members and cross-functional stakeholders to deliver high-quality solutions. • Monitor adoption and data integrity, surfacing trends or risks to managers for review. • Contribute to continuous improvement initiatives by sharing feedback from user interactions and recurring support requests.

American Specialty Health Incorporated is seeking a Customer Service Representative-Fitness to join our Customer Service-Fitness department. The primary purpose of this position is to provide customer service to members who are seeking or utilizing ASH's Fitness programs. Remote Worker Guidelines - Remote Worker Guidelines: This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum 50 Mbps download and 50 Mbps upload speed.) Responsibilities - Receives and responds to telephone calls from members, fitness clubs and health plans. - Demonstrates knowledge and understanding of all ASH Fitness products and programs. - Answers incoming calls on the ASH telephone system in a professional, accurate, timely, and courteous manner. - Ascertains the nature of the call and records information in the appropriate system. - Provides answers to member questions by following standard policies and procedures. - Coordinates collection of necessary information, including member co-pays or payments when necessary. - Forwards documentation to Research Team for follow up if issue requires additional action. - Researches unique questions using all available resources. Refers difficult issues to Supervisor for appropriate answers. - Handles all issues requiring additional action within the necessary timeframes. - Manages time to ensure calls are answered within required timeframes and appropriate follow up is conducted in a timely manner. - Attends and participates in meetings to discuss issues and foster teamwork among department personnel. - Responds to requests from other ASH department personnel, contacting clubs and members as required. - Performs other duties as assigned. - Complies with all policies and standards. Qualifications - High School Diploma or GED certificate required. - 1 year experience performing customer service duties required. - Inbound call center experience preferred. - Experience in healthcare preferred. - Basic experience using Microsoft Office required. Core Competencies - Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships. - Ability to display excellent customer service to meet the needs and expectations of both internal and external customers. - Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment. - Ability to effectively organize, prioritize, multi-task and manage time. - Demonstrated accuracy and productivity in a changing environment with constant interruptions. - Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions. - Ability to exercise strict confidentiality in all matters. Mobility - Primarily sedentary, able to sit for long periods of time. Physical Requirements - Ability to see, speak, and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within and around the facility or Work from Home (WFH) environment. Capable of using a telephone, computer keyboard, and mouse. Ability to lift up to 10 lbs. Environmental Conditions - Work-from-home (WFH) environment. American Specialty Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, related medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender expression, race, color, religion (including religious dress and grooming practices), creed, national origin, citizenship, ancestry, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal or state law. Please view Equal Employment Opportunity Posters provided by OFCCP here. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702. ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. #LI-Remote #Callcenter #Call #Phone #Support #Inbound #Rep #Agent #Healthcare

Customer Service Representative – Life & Disability Insurance (Remote) Schedule: Monday–Friday, 38.75 hours per week Start Time: Between 8:00 AM – 9:00 AM CST Future Availability: Once converted to permanent, must be open to rotating shifts every 6 months between 7:00 AM – 7:00 PM CST Work Environment: Fully Remote About the Role Symetra’s Remote Life Insurance Call Center Team is seeking a Customer Service Representative with strong experience in life insurance, disability insurance, and high‑volume call center support. In this role, you will handle approximately 60+ inbound calls per day, assisting customers with questions related to Life & Disability claims, policy details, and benefits. This position is ideal for someone who thrives in a fast‑paced environment, communicates clearly, and understands the nuances of insurance products, claims processes, and eligibility requirements. Key Responsibilities - Answer high‑volume inbound calls related to Life and Disability claims - Provide accurate information on premiums, benefits, policy details, and coverage options - Perform eligibility verification and insurance verification - Assist with life insurance enrollment, policy conversions, and policy issuance - Explain Explanation of Benefits (EOB) and claim status updates - Support customers with claims intake and general customer service inquiries - Document all interactions thoroughly and maintain compliance with company and regulatory standards - Collaborate with internal teams to resolve complex issues and ensure a positive customer experience Required Skills & Experience - Strong customer service background, preferably in a call center environment - Experience with life insurance and disability insurance products - Familiarity with claims processing, insurance verification, and eligibility verification - Ability to explain benefits, premiums, and policy details clearly - Comfortable handling a high call volume in a remote setting - Strong attention to detail and ability to navigate multiple systems - Excellent communication and problem‑solving skills Preferred Qualifications - Prior experience in an insurance call center - Knowledge of Life Insurance Claims and Disability Claims workflows - Experience interpreting and explaining EOBs - Claims intake or policy issuance experience Job Type & LocationThis is a Contract to Hire position based out of Charleston, SC. Pay and BenefitsThe pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Charleston,SC. Application DeadlineThis position is anticipated to close on Mar 31, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About the Program The Product Support Apprenticeship program is a 6-12-month program where you will get on the job experience in data cleansing, product support, and exposure to courses to more broadly understand product management. Through this program you will develop the skills and technology expertise necessary to be competitive for our entry level roles on the product support team. Program Details - Duration: 6 -12-month apprenticeship - Hours: 29 hours a week - Location: Remote or Chicago, IL Role scope The Product Specialist Apprentice supports across our entire team of Product Specialists to standardize the quality of business facing care, user onboarding and data quality within the Leasing & Capital Markets Technology Group. They are responsible for supporting the product experts that work with the product end users directly, championing data integrity, and participating in the improvement of our technology through our product delivery processes. The Product Specialist Associate strives to a high quality of care, delivers consistent and effective issue resolution, and documents playbooks and best practices to improve the usability of our technology. Description As a Product Specialist Apprentice, you will be responsible for: - Responsible for technology on-boarding for new hires and off-boarding for terminated employees - Works with other specialists to actively improve messaging consistency and efficiency of resolution - Completes ad hoc administrative requests in support of other product support teams - Actively participates in the product support learning academy and upskilling programming Qualifications - Pursing Associate/Undergraduate degree in a related field (Finance, Real Estate, Data, Product, Customer Service/Success) or pursuing any continuing education in technology - Customer support experience preferred Comfort with documentation tools or willingness to learn (Confluence, as an example) - Intermediate Knowledge of Microsoft office (Word, Excel, Outlook) - Basic knowledge in SQL/SOQL for querying large datasets; or willingness to learn - Willingness and ability to learn new or tangential technology products to supported product(s) This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 37,700.00 – 40,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: Remote –Chicago, IL If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: - 401(k) plan with matching company contributions - Comprehensive Medical, Dental & Vision Care - Paid parental leave at 100% of salary - Paid Time Off and Company Holidays - Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.