• Communicate directly with clients to understand their needs, preferences, and expectations • Assist in organizing service arrangements, confirming details, and keeping all information accurate and up to date • Maintain thorough records of client interactions and updates • Provide helpful guidance and timely responses • Follow up with clients to ensure satisfaction and address any concerns

• Manage intake and triage of CX tool enhancement and configuration requests, ensuring timely updates and communication. • Build, configure, and test workflows, automations, dashboards, and reports in CX tools according to team guidelines. • Maintain accurate documentation of tool configurations, governance standards, and training resources. • Provide day-to-day support for end users, troubleshooting issues and escalating when needed. • Collaborate with team members and cross-functional stakeholders to deliver high-quality solutions. • Monitor adoption and data integrity, surfacing trends or risks to managers for review. • Contribute to continuous improvement initiatives by sharing feedback from user interactions and recurring support requests.

American Specialty Health Incorporated is seeking a Customer Service Representative-Fitness to join our Customer Service-Fitness department. The primary purpose of this position is to provide customer service to members who are seeking or utilizing ASH's Fitness programs. Remote Worker Guidelines - Remote Worker Guidelines: This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum 50 Mbps download and 50 Mbps upload speed.) Responsibilities - Receives and responds to telephone calls from members, fitness clubs and health plans. - Demonstrates knowledge and understanding of all ASH Fitness products and programs. - Answers incoming calls on the ASH telephone system in a professional, accurate, timely, and courteous manner. - Ascertains the nature of the call and records information in the appropriate system. - Provides answers to member questions by following standard policies and procedures. - Coordinates collection of necessary information, including member co-pays or payments when necessary. - Forwards documentation to Research Team for follow up if issue requires additional action. - Researches unique questions using all available resources. Refers difficult issues to Supervisor for appropriate answers. - Handles all issues requiring additional action within the necessary timeframes. - Manages time to ensure calls are answered within required timeframes and appropriate follow up is conducted in a timely manner. - Attends and participates in meetings to discuss issues and foster teamwork among department personnel. - Responds to requests from other ASH department personnel, contacting clubs and members as required. - Performs other duties as assigned. - Complies with all policies and standards. Qualifications - High School Diploma or GED certificate required. - 1 year experience performing customer service duties required. - Inbound call center experience preferred. - Experience in healthcare preferred. - Basic experience using Microsoft Office required. Core Competencies - Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships. - Ability to display excellent customer service to meet the needs and expectations of both internal and external customers. - Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment. - Ability to effectively organize, prioritize, multi-task and manage time. - Demonstrated accuracy and productivity in a changing environment with constant interruptions. - Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions. - Ability to exercise strict confidentiality in all matters. Mobility - Primarily sedentary, able to sit for long periods of time. Physical Requirements - Ability to see, speak, and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within and around the facility or Work from Home (WFH) environment. Capable of using a telephone, computer keyboard, and mouse. Ability to lift up to 10 lbs. Environmental Conditions - Work-from-home (WFH) environment. American Specialty Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, related medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender expression, race, color, religion (including religious dress and grooming practices), creed, national origin, citizenship, ancestry, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal or state law. Please view Equal Employment Opportunity Posters provided by OFCCP here. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702. ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. #LI-Remote #Callcenter #Call #Phone #Support #Inbound #Rep #Agent #Healthcare

Customer Service Representative – Life & Disability Insurance (Remote) Schedule: Monday–Friday, 38.75 hours per week Start Time: Between 8:00 AM – 9:00 AM CST Future Availability: Once converted to permanent, must be open to rotating shifts every 6 months between 7:00 AM – 7:00 PM CST Work Environment: Fully Remote About the Role Symetra’s Remote Life Insurance Call Center Team is seeking a Customer Service Representative with strong experience in life insurance, disability insurance, and high‑volume call center support. In this role, you will handle approximately 60+ inbound calls per day, assisting customers with questions related to Life & Disability claims, policy details, and benefits. This position is ideal for someone who thrives in a fast‑paced environment, communicates clearly, and understands the nuances of insurance products, claims processes, and eligibility requirements. Key Responsibilities - Answer high‑volume inbound calls related to Life and Disability claims - Provide accurate information on premiums, benefits, policy details, and coverage options - Perform eligibility verification and insurance verification - Assist with life insurance enrollment, policy conversions, and policy issuance - Explain Explanation of Benefits (EOB) and claim status updates - Support customers with claims intake and general customer service inquiries - Document all interactions thoroughly and maintain compliance with company and regulatory standards - Collaborate with internal teams to resolve complex issues and ensure a positive customer experience Required Skills & Experience - Strong customer service background, preferably in a call center environment - Experience with life insurance and disability insurance products - Familiarity with claims processing, insurance verification, and eligibility verification - Ability to explain benefits, premiums, and policy details clearly - Comfortable handling a high call volume in a remote setting - Strong attention to detail and ability to navigate multiple systems - Excellent communication and problem‑solving skills Preferred Qualifications - Prior experience in an insurance call center - Knowledge of Life Insurance Claims and Disability Claims workflows - Experience interpreting and explaining EOBs - Claims intake or policy issuance experience Job Type & LocationThis is a Contract to Hire position based out of Charleston, SC. Pay and BenefitsThe pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Charleston,SC. Application DeadlineThis position is anticipated to close on Mar 31, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.