McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. Reporting to the Sr. Manager, Account Operations, the Account Operations Manager is responsible for customer relationships, projects, and programs. Acting as the primary operations contact for a CoverMyMeds product portfolio supporting our pharmaceutical manufacturers' medication adherence strategies, this role is responsible for delivering an outstanding customer experience, program and contract accuracy, and cross-business unit collaboration and consistency. The Account Operations Manager will be assigned customers and/or programs within the top 25 of overall customers and programs of a complex nature. The Account Operations Manager must be able to work effectively with individuals in both business and technical roles and should have the ability to manage contractual obligations of customers and navigate across the various functions of the business. Key Responsibilities: - Serves as primary point of contact for day-to-day management of multiple, complex accounts in support of relevant strategies - Accountable for the successful management of all account contract deliverables within contract terms and review of account invoices against contractual obligations for accuracy and validation - Serves as initial point of contact for day-to-day program support and issues, researches and communicates corrective actions to resolve complex account problems directly, escalates concerns effectively when appropriate, and/or engages internal teams to assist as needed - Under limited direction, documents and maintains program plans, measures progress towards account goals and objectives, and manages risk/mitigation plans - Fosters a culture of continuous improvement and operational excellence by addressing areas for improvement and promoting best practices within the team to ensure a consistent, high quality and repeatable account experience - Utilizes data, working with data teams if appropriate, to evaluate trends/risks and make appropriate recommendations for accounts - In partnership with internal and external stakeholders, shares and applies broad industry knowledge and provides recommendations based on program goals - Fosters strong, collaborative working relationships across CMM and McKesson, works with internal teams to assist in meeting account requirements, and provides direction/coordinates activities among supporting teams as needed Critical Skills: - Ability to manage multiple complex customer requirements - Excellent organizational and prioritization skills - Excellent and proven problem-solving skills - Collaborative, customer focused skills, with proven ability to proactively create new value for customers. - Extensive experience managing client relationships. - Ability to establish trust and credibility at all levels of the organization - Diplomacy, professionalism tact and grace under pressure when working through challenging and/or urgent customer issues - Customer facing implementation or project managements experience. - Strong understanding of data analytics. - Prior industry experience with healthcare Minimum Job Qualifications (Knowledge, Skills, & Abilities): Education/Training - 4-year degree in related field or equivalent experience - 4+ years of customer support/account management/account operations experience and prior healthcare experience. Business Experience - 3+ years of Healthcare, Pharmacy, Biopharma knowledge a plus. Proven skills in customer support/account management/account operations. - History working successfully with large customers and cross functional teams - Experience managing customer relationships and strategic partnerships with the ability to develop trusting, long-standing relationships with internal/external customers - Demonstrated communication, presentation, and delivery skills with ability to connect to people at all levels Specialized Knowledge/Skills Problem resolution and negotiation skills. Works under limited direction. Determines and develops approaches to solutions. Excellent Microsoft suite skills esp Excel and PowerPoint Working Conditions: Office – remote Physical Requirements (Lifting, standing, etc.) Possible long periods of sitting and/or keyboard work. General office demands. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $73,400 - $122,400 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: careers.mckesson.com. McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!

• Diligent research for customer leads using the internet and other tools. • Heavy cold calling and prospecting of customers to advertise the value added services that Smith has to offer. • Negotiation of price with customers and keeping up with market trends. • Interface with the purchasing team to stay informed of current inventory. • Relationship building and full account management. • Qualifying leads and requirements from customers.

• Develop communication and execution approach of scaled training initiatives through various inputs and outputs such as associate in store tools (e.g. pocket guides), digital solutions, partner LMS tools, and overseeing the development of associate facing videos • Facilitate deployment of assets and materials through retailer learning platforms • Work with the leadership of Retail Partnerships team to deliver on sales priorities through training initiatives that ensure the highest business impact • Provide and maintain documentation of Google resources on partner properties to streamline ongoing updates and audits • Establish and measure associate engagement of learning assets, proactively recommending solutions to drive engagement • Provide monthly and ad hoc summaries/reporting of engagement, performance, and impact of programs and platforms / capture insights demonstrating the impact of training initiatives • Continuously improve and customize existing programs and courses, developing creative solutions such as contests and incentives • Utilize AI tools for innovation and efficiency, utilizing technology to pilot new and advanced approaches to training initiatives • Participate in planning conversations with Channel Sales Managers, Partner Stakeholders, and subject matter experts to further drive success across the channel • Consolidate and surface associate and partner feedback to drive improvement to training materials

Introduction At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview The Account Manager is responsible for the day-to-day account management for small to mid-sized clients that are routine/moderately complex client accounts. How you'll make an impact - Manages an assigned book of business and builds, expands, and solidifies relationships with existing clients - Leads appropriate resources to address the client's risk/capital management needs - Secures existing business and drives the sale of additional services and coverage levels - Cultivates relationships with the most senior buyer in the client organization as well as with day-to-day client representatives and buyers - Has retention goals for assigned group of accounts. - May coordinate the work of administrative support and customer service - May support an Account Executive or a Broker Producer and is the first line of contact when the Account Executive or Broker/Producer is not available - Responsible for the day-to-day account management for routine/ moderately complex client accounts - Other duties as assigned About You Required: - Bachelors degree plus 3 or more years client coordination and/or claims management experience --OR-- High School diploma/GED with 8 or more years client coordination and/or claims management experience - Appropriately licensed and/or certified - Able and willing to travel approximately 25% of the time, or less - Working knowledge of Microsoft Windows applications and MS Office Work Traits: - Excellent verbal and written communication skills - Critical thinking and good judgment to quickly determine and prioritize key issues Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave Other benefits include: - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.