• Drive customer programs from concept to production and turn expectations into successful outcomes. • Serve as the primary program contact for assigned customers, building strong relationships and maintaining clear communication throughout the product lifecycle. • Lead program planning, execution, and risk management to ensure on-time delivery, product quality, and financial performance. • Translate customer requirements and commercial agreements into executable internal program plans integrating engineering, purchasing, operations, and quality. • Own program cost, including tooling, material, engineering hours, and launch expenses; partner with finance and sales to monitor program profitability. • Identify program risks early and develop mitigation actions to protect schedule, cost, and technical deliverables. • Maintain accurate status documentation including program timelines, open issues, risk registers, and customer action logs.

• Ensuring site adherence to global validation policies and procedures • High level support for Capital Project validation within the network • Provide support for regulatory/customer audits, documents and engagements as needed to foster successful business outcomes • Support sites as needed with pre-inspection readiness within CQV space • Commissioning, Qualification and Validation SME

• Conduct fraud risk assessments for new products, services, and feature enhancements • Lead cross-functional fraud management initiatives from concept through execution • Coordinate with Fraud Strategy, Fraud Operations, Product, IT, Compliance, and Audit teams to ensure effective fraud control implementation • Track and report program deliverables, risks, and timelines to leadership • Support post-event reviews and remediation efforts for fraud incidents • Ensure alignment with industry standards, regulatory expectations, and internal governance • Develop and maintain project documentation, fraud requirements, and change management records

• Delivery Planning & Execution • Create and maintain comprehensive milestone plans for all engineering workstreams, clearly defining deliverables, timelines, and success criteria • Identify and map dependencies across teams, products, and initiatives to proactively mitigate delivery risks • Track project progress across all engineering teams, identifying slippage early and working with teams to develop mitigation strategies • Facilitate cross-functional planning sessions and ensure alignment between engineering, product, and operations • Run program status meetings and coordinate cross-team synchronization to keep initiatives on track • Resource Management • Manage resource allocation across engineering workstreams, ensuring optimal utilization and identifying capacity constraints • Identify resource contention issues and work with engineering leadership to resolve conflicts and prioritize work • Provide visibility into resource capacity planning to support strategic hiring and contractor decisions • Partner with third-party vendors and offshore teams to ensure delivery commitments are understood and met • Engineering Metrics & Reporting • Establish and maintain comprehensive engineering metrics including velocity, cycle time, deployment frequency, and quality metrics • Build and maintain executive dashboards that provide real-time visibility into engineering delivery and health • Partner with Product Operations to ensure alignment on success metrics and delivery KPIs • Generate regular status reports for engineering leadership and executive stakeholders • Drive continuous improvement initiatives based on metrics insights and delivery patterns • Process Improvement & Stakeholder Management • Establish and refine delivery management processes, tools, and best practices across engineering • Champion Agile/DevOps practices and drive adoption of delivery excellence standards • Serve as a trusted partner to engineering directors and VPs on delivery strategy and operational excellence • Navigate organizational complexity and build strong relationships across engineering, product, and business teams