• Configure new CPI/LPI and Tracking lenders within Unitrac per the specifics of each unique lender • Support department leaders in improving metrics while achieving operational excellence • Partner with Development Team on loan and collateral tracking system enhancements and bug fixes • Research and analyze service agreements, needs analysis, and meeting summaries to capture requirements needed to create and configure new CPI/LPI and Tracking lenders within Unitrac • Collaborate with Implementation Managers, Client Experience Account Managers, and Loan File Analysts to investigate and direct data transformation projects • Lead the product analysis calls to review configuration of new lenders prior to loan files being imported • Process incoming help desk tickets related to notice timing changes, notice template changes, report changes, configuration, and general lender updates • Identify and present solutions and suggestions to department leadership to improve or enhance current systems • Participate in self and group training to ensure a thorough comprehension of CPI/LPI Compliance as it relates to vehicle, mortgage, and commercial real estate • Take on special projects for compliance updates spanning all lenders, changes to systems from QA, new Unitrac enhancements, etc. • Troubleshoot lender set ups scenarios brought forward from Client Experience Account Manager / CRRM teams • Process General Change Forms submitted by CPFM for vehicle & mortgage portfolios, update Unitrac, and validate changes • Collaborate with carriers on master policy set up issues • Set up new carriers in Unitrac based on carrier filings and new CPI offerings • Verify accuracy of forms and report inconsistencies between system and requested changes to CPFM staff • Send appropriate information to CPI/LPI carriers for the creation of endorsements to master policies • Update/add CPI/LPI carriers Add/change rates, cancellation methods within the loan, and collateral tracking system • Generate month end files for CPI/LPI carriers and assist with any issues that may occur • Partner with legal and compliance on tax corrections or changes for LPI

• Partner with Product, Risk, and Engineering teams to provide analytical insights, support decision-making, and contribute to roadmap planning. • Maintain and monitor key checkout performance metrics, identify areas for improvement, and develop new metrics that drive product decisions. • Develop data visualizations and reports that are both informative and easily understood by product and technical stakeholders. • Provide support for cross-functional teams with a focus on building self-serve tools and automations. • Generate hypotheses, conduct research and A/B tests, and present your findings clearly and compellingly, highlighting the importance of your insights. • Provide analytical insights to the Business Development team for partner discussions and decision-making. • Assist in planning necessary data structures and data quality improvements, and build reusable data sources for other analysts.

• Provide product knowledge on broadening the clinical research solutions and supporting processes for the Sarah Cannon Research Institute. • Collaborative engagement with our colleagues and customers to understand user workflows. • Define requirements, product design, release management, workflow optimization, onboarding initiatives, and support coordination. • Ensure new features are implemented that address identified customer needs. • Provide assistance to other analysts and technical team members to ensure successful delivery of the product initiatives according to Sarah Cannon’s programmatic objectives. • Identifies product and process gaps and helps lead enhancement efforts focused on the Clinical Research aspects of the business. • Collaborates with business owners and other Analysts to determine technology needs and translates those needs into system requirements and design specifications. • Works with IT leadership in the preparation of system development artifacts such as requirements, analysis, process flow and design system documentation including user guides and system administration procedures for portal and workflow applications. • Assists in the creation of standardized programmatic reports for the enterprise. • Works closely with enterprise and site users to ensure software usage optimization.

• Proactively dig into the "why" behind user behavior, feature usage, and new product launch performance. Deliver these analyses to interested stakeholders on a regular basis. • Create KPIs and dashboards to monitor key revenue and monetization product performance, including new product launches to mitigate risks, measure success, and recommend optimizations. Streamline the current reporting process to drive more insights • Leverage data visualization techniques and communication skills to present complex analytical findings in clear business terms that facilitate acceptance and execution by business partners and senior executives • Partner with key stakeholders on our Product teams, revenue and finance teams to manage an analytics backlog in Monetization domain and prioritize your workload based on ROI to team OKRs • Analyze A/B and multivariate tests for ads products in our monetization domain and serve as an advocate for proper experimental design and testing • Storytell interesting trends across our user base and traffic patterns to technical and non-technical stakeholders. Be able to defend code and translate this code into actionable recommendations • Maintain relationships with our Finance and revenue team, Data Engineering, Business Intelligence, Product, and other teams that you'll interact with on a regular basis