Fandom

• Support company-wide financial planning process; long term strategy, annual budgeting, monthly forecasting, and reconciliation of variances to actual results • Develop trusted relationships with a broad base of key stakeholders and business partners as a key point of contact for Finance • Drive business unit and functional level financial forecasts that accurately predict business performance in order to manage towards desired outcomes • Contribute to the development and evolution of FP&A processes, systems, and reporting; improving visibility and accountability towards increasing operating leverage for the business • Support strategic short and long-term business decisions through financial modeling and analysis of investment opportunities • Strong interpersonal and communication skills

• CRM Development: Integrate with various CRM platforms (e.g., Iterable), third-party marketing services, and data APIs related to user segmentation, communication, and monetization. • Video Platform Enhancement: Independently develop and implement full-stack features to significantly improve the video player experience and optimize video platform delivery and monetization strategies. • Cross-Functional Collaboration: Work closely with product managers, UI/UX designers, engineers, and marketing/CRM teams to conceptualize, build, test, and iterate on new CRM and video functionalities. • Technical Excellence: Write clean, efficient, well-documented, and thoroughly tested code across the full stack using modern JavaScript frameworks (e.g., React, Vue.js, Angular), web technologies (HTML5, CSS3), and relevant backend languages (e.g., PHP, Java, or Node.js). • Performance & Optimization: Champion best practices in full-stack development, focusing on service speed, Core Web Vitals, and accessibility. • Problem Solving: Proactively identify, troubleshoot, and resolve complex full-stack issues related to CRM systems, video playback, and system integrations. • Innovation & Trends: Stay current with emerging trends and technologies in full-stack development while leveraging AI, CRM, video streaming, and digital monetization. • Mentorship: Provide technical guidance and mentorship to junior engineers, fostering a collaborative and knowledge-sharing team environment. • Agile Practices: Actively participate in agile development processes, including sprint planning, daily stand-ups, code reviews, and retrospectives, to ensure timely and high-quality delivery.

• Own the product vision, roadmap, and strategy for brand safety and compliance systems across Fandom’s monetization ecosystem. • Identify opportunities to improve inventory quality while balancing monetization and privacy policy. • Build strategic frameworks that optimize ad layout decisions, inventory packaging, and monetization quality signals. • Define long-term strategies for marketplace quality, advertiser trust, and inventory governance. • Lead large-scale cross-functional initiatives spanning Product, Engineering, Data Science, Ad Operations, Revenue, Privacy, and Legal. • Drive alignment across stakeholders to launch scalable brand safety and compliance capabilities. • Operate as a senior product leader bridging technical platform teams and business stakeholders. • Build and scale systems for monitoring and optimizing: • Policy compliance • Brand safety and marketplace quality signals • Develop tooling for inventory scoring, compliance monitoring, remediation workflows, and operational visibility. • Partner with Engineering and Data Science to build predictive models and quality frameworks that inform monetization decisions. • Leverage experimentation, analytics, and machine learning to optimize inventory performance and marketplace quality. • Build frameworks to intelligently balance revenue tradeoffs between impressions, viewability, and user experience. • Launch monetization capabilities that improve advertiser outcomes while reducing compliance risk. • Identify opportunities to improve monetization efficiency by packaging, prioritizing, or suppressing lower-quality inventory.

• Define and drive CRM product strategy • Build and own the product roadmap for lifecycle monetization and CRM-enabled advertising capabilities. • Identify new opportunities to monetize Fandom’s first-party audience signals across lifecycle channels. • Develop strategic frameworks that align lifecycle engagement with advertiser value and long-term revenue growth. • Lead complex cross-functional initiatives spanning Product, Engineering, Data, Sales, and Ad Operations. • Drive alignment across stakeholders to deliver scalable lifecycle monetization products. • Operate as a key product leader bridging technical teams and revenue organizations. • Build and scale CRM-powered products enabling sponsored lifecycle campaigns, audience activation, and personalized engagement. • Drive integrations across marketing platforms such as Iterable, Braze, or similar lifecycle marketing systems. • Develop systems for audience segmentation, signal enrichment, and campaign targeting. • Leverage experimentation, analytics, and data science to optimize product performance and validate product hypotheses. • Launch new monetization capabilities that expand Fandom’s advertising platform and create differentiated advertiser offerings. • Identify opportunities to unlock new revenue streams through lifecycle engagement and audience intelligence. • Continuously evolve lifecycle monetization capabilities to maximize fan engagement and advertiser ROI.

• Help build some of the most visited entertainment sites on the Internet • Lead end-to-end application and feature design processes • Improve web apps to perform best at a very large scale • Help your team identify the best processes to solve our various business challenges • Collaborate with teammates and other business stakeholders to share knowledge and inspire others to do great work

• Drive System Architecture: Lead the design and implementation of system components and services, ensuring scalability, maintainability, and adaptability for future growth. • Optimize Performance: Identify system bottlenecks, solve complex technical problems, and propose architecture optimizations to improve overall system health. • Elevate Engineering Standards: Drive improvements in code quality through refactoring, introducing new tools, and leading rigorous peer reviews. Enforce team standards for testing, automation, and deployment pipelines. • Lead Cross-Functional Initiatives: Act as a key technical partner for cross-functional teams (Product, Data, etc.), translating technical needs into clear business outcomes and taking ownership of shared projects. • Deliver Iterative Solutions: Break down large, complex projects into smaller, manageable, and iterative steps to ensure consistent delivery. • Mentor & Share Knowledge: Guide and mentor less experienced engineers, deliver constructive feedback, and share technical knowledge across the company (e.g., via tech blogs, presentations).

• Conduct qualitative and quantitative research to identify user behaviors, motivations, and unmet needs. • Organize and facilitate community discussions, focus groups, and roundtables to gather deep feedback on specific product themes or platform updates. • Design, deploy, and analyze targeted user surveys to validate hypotheses and measure sentiment on specific initiatives. • Analyze recurring themes in community discussions to categorize "voice of the customer" trends. • Map end-to-end user journeys to identify friction points and opportunities for better platform engagement and support. • Manage the Community Zendesk feedback queue, ensuring that user ideas, concerns, and feedback are acknowledged, categorized and synthesized. • Help segment our user base (from core contributors to casual visitors) to provide tailored insights for different platform experiences. • Collaborate with the Community Managers and others to identify "high-potential" communities for growth and retention. • Act as the bridge for insight visibility; ensure feedback and feature requests are clearly captured and communicated through Zendesk and JIRA. • Work closely with Product and Community teams to provide data-backed solutions for detected community pain points. • Contribute to the creation of a unified community database that tracks previous decisions, tools, power users, and user feedback. • Suggest and help implement AI-powered or automated tools to streamline community reporting and sentiment tracking.

About Us Fandom is home to the world’s largest collection of fan communities, where millions of users come together to celebrate their favorite entertainment and gaming franchises. Our platform is built on collaboration, passion, and deep fan engagement, empowering users to contribute, connect, and shape the stories they love. Fandom’s Community team plays a crucial role in shaping the fan experience across our vast network of wikis and entertainment hubs. As the home for millions of passionate users, we are focused on fostering deeper engagement, broadening our reach, and creating dynamic, interactive spaces that cater to evolving fan behaviors. Our goal is to ensure that communities not only remain a trusted source of knowledge but also provide meaningful and rewarding experiences for contributors and fans alike. About this Role We are seeking a Community Research Specialist to join our team. This role is dedicated to bridging the gap between community sentiment and product development. You will be the primary person responsible for formalizing how we analyze user feedback, investigate community needs, and translate those insights into actionable recommendations for our teams. This role informs decision-making through structured community research and insights, but does not directly own product prioritization, roadmap decisions, or frontline community support operations. Your work will directly support our 2026 North Star goals, specifically in creating a formal feedback framework and identifying growth opportunities across our 250,000+ wikis. You’ll partner directly with Product, Community Operations, Data Science and Analytics to shape the community strategy through robust, repeatable research. You should have a "data-first" mindset, a passion for fan culture, and the ability to turn qualitative conversations into quantitative trends. You Will… Research & User Insights - Conduct qualitative and quantitative research to identify user behaviors, motivations, and unmet needs. - Organize and facilitate community discussions, focus groups, and roundtables to gather deep feedback on specific product themes or platform updates. - Design, deploy, and analyze targeted user surveys to validate hypotheses and measure sentiment on specific initiatives. - Analyze recurring themes in community discussions to categorize "voice of the customer" trends. - Map end-to-end user journeys to identify friction points and opportunities for better platform engagement and support. Data Analysis & Support Optimization - Manage the Community Zendesk feedback queue, ensuring that user ideas, concerns, and feedback are acknowledged, categorized and synthesized. - Help segment our user base (from core contributors to casual visitors) to provide tailored insights for different platform experiences. - Collaborate with the Community Managers and others to identify "high-potential" communities for growth and retention. Product Collaboration & Tooling - Act as the bridge for insight visibility; ensure feedback and feature requests are clearly captured and communicated through Zendesk and JIRA. - Work closely with Product and Community teams to provide data-backed solutions for detected community pain points. - Contribute to the creation of a unified community database that tracks previous decisions, tools, power users, and user feedback. - Suggest and help implement AI-powered or automated tools to streamline community reporting and sentiment tracking. What Success Looks Like - Actionable Data: Product and Community teams receive regular, clear reports that influence the roadmap and strategy. - Streamlined Feedback Loop: A functional workflow between community and our internal tools that ensures community ideas are prioritized and tracked within the product development cycle. - Formalized Frameworks: Successful establishment of a feedback framework that delivers consistent data for innovation. - Deep Empathy: Internal stakeholders have a clearer, segmented understanding of our "silent 90+%" and core contributor needs. You Have... - 3+ years of experience understanding fan bases and online communities, with a proven ability to build research around user-generated content to inform community strategy and operations. - Proven ability to design and analyze surveys and lead qualitative research discussions or focus groups with community members and power users. - Strong understanding of online community dynamics, social platforms, and the nuances of fandom culture. - Excellent written communication skills, with the ability to "tell a story" through data for non-technical audiences. - Hands-on experience managing feedback loops, prioritizing requests, and coordinating with teams to influence direction. - Ability to work independently, managing multiple research threads with high flexibility. - Experience with data visualization and analytical tools. - Experience with SQL or basic data querying. - Genuine passion for Fandom, gaming, or pop culture. Bonus Points… - Familiarity with MediaWiki or large-scale wiki ecosystems. - Experience using AI tools for sentiment analysis or data categorization. Benefits & Perks - PLN 91K - 121K yearly Salary Range - MacBook Pro and all the gear you need for work - Free access to a multitude of popular online courses and books sponsored by our company - Company stock options - Company swag packages - Cafeteria Benefit Program (including private medical care, gym membership, shopping/wellness bonus, etc.) - VTO (Voluntary Time Off) - a day off every quarter for volunteering non-profit - Frequent team bonding events - Flexible work hours & time-off - Employee Interest and Hobby Groups supported by our company - Open, energetic and fan-focused, international work environment About Fandom Fandom is the world’s largest fan platform where fans immerse themselves in imagined worlds across entertainment and gaming. Reaching more than 350 million unique visitors per month and hosting more than 250,000 wikis, Fandom is the #1 source for in-depth information on pop culture, gaming, TV and film, where fans learn about and celebrate their favorite fandoms. Fandom’s Gaming division manages the online video game retailer Fanatical. Fandom Productions, the content arm of Fandom, enhances the fan experience through curated editorial coverage and branded content from trusted and established publishing brands Gamespot, TV Guide and Metacritic, along with its Emmy-nominated Honest Trailers and the weekly video news program The Loop. For more information follow @getfandom or visit: www.fandom.com. Fandom is an equal opportunity employer. Fandom values diversity, and all employment decisions are made on the basis of job requirements and individual qualifications. #LI-AM1

About this Role We are seeking a data-driven and strategic Sr Yield & Revenue Optimization Manager to maximize advertising revenue across our media portfolio. Reporting into the Director, this is a high-impact individual contributor role that blends strategic thinking with hands-on execution. This role will own inventory strategy, pricing optimization, demand channel performance, and monetization analytics to ensure we extract the highest possible value from our advertising supply. This role will partner closely with Sales, Revenue Operations, Product, Engineering, and Ad Operations to ensure Direct commitments are met while unlocking incremental yield and efficiency across Indirect channels. Success in this role is measured by revenue growth, margin improvement, inventory efficiency, and the ability to translate analytics into an actionable yield strategy. The ideal candidate combines analytical rigor, commercial acumen, and deep knowledge of digital advertising ecosystems (programmatic, direct-sold, PMP, header bidding, etc.). This individual will partner closely with Sales, Ad Operations, Programmatic, Finance, and Product teams to drive revenue growth and operational efficiency. You Will... - Revenue & Yield Strategy - Develop and execute inventory monetization strategies to maximize yield across all demand channels (direct, programmatic, PMP, open exchange, etc.) - Optimize pricing floors, packaging, and allocation strategies to balance fill rate, CPM, and overall revenue - Analyze demand mix and recommend adjustments to improve overall yield performance - Programmatic & Inventory Optimization - Drive growth in Preferred PMP and PG revenue by migrating spend from the open market into curated, controlled environments. - Manage Open Exchange optimization levers, including pricing floors, ad quality controls, refresh strategies, and multi-SSP optimization. - Partner with Programmatic Sales and platform partners to support packaging of programmatic offerings tied to Fandom’s first-party data and IP-driven moments. - Support ad hoc revenue deep dives, inventory monetization analysis, and business case development for new product development - Analyze trends in Programmatic revenue across SSPs, demand partners, and auction mechanics to identify optimization opportunities. - Provide regional inventory and revenue analysis to direct tactical execution of monetization strategies across North America, EMEA, LATAM and APAC - Data & Analytics - Evaluate key business drivers to measure the success of pricing decisions, incorporating science-based insights to identify strategic opportunities, and collaborating with partners to project manage and execute annual and promotional pricing decisions and initiatives - Contribute to the overall development and implementation of our evolving revenue strategy - Build dashboards and reporting frameworks to track revenue KPIs (eCPM, fill rate, RPM, ARPU, viewability, etc.) - Provide input and guidance for A/B tests and pricing experiments to improve monetization outcomes - Analyze inventory performance by audience, device, geography, and format - Provide actionable insights to Sales and leadership teams - Cross-Functional Collaboration - Develop strong collaborative relationships with key stakeholders in Sales, Product, Finance, Operations, and Engineering across the company to communicate performance, understand new initiatives, and identify impacts of strategic opportunities - Partner with Sales to support pricing strategy and packaging - Collaborate with Ad Ops to improve delivery efficiency and reduce revenue leakage - Work with Product and Engineering on ad placement, layout, and monetization enhancements - Align with Finance on revenue projections and performance tracking You Have... - 5+ years of experience in digital advertising, programmatic, ad operations, or yield management - Strong understanding of SSPs, DSPs, exchanges, header bidding, and ad server dynamics - Advanced proficiency in Excel/Google Sheets; experience with BI tools (Looker, Tableau, etc.) - Strong analytical skills with the ability to translate data into strategic recommendations - Familiarity with ad servers (e.g., GAM) and monetization platforms - Experience working cross-functionally in fast-paced media environments Bonus Points... - Experience managing floor pricing, auction strategy, and revenue analytics - SQL proficiency - Experience with A/B testing frameworks - Familiarity with CTV, video, or emerging ad formats - Experience managing contractor support Benefits & Perks - Salary Range = (98k - 135k USD) Actual salary available will vary based on location and market factors - Comprehensive Medical, Dental, Vision - Training (unlimited Udemy + more) - Flexible working hours and time off - Equity & Retirement Programs including 401K match - Paid Parental Leave - International work environment with start-up culture About Fandom Fandom is the world’s largest fan platform where fans immerse themselves in imagined worlds across entertainment and gaming. Reaching more than 350 million unique visitors per month and hosting more than 250,000 wikis, Fandom is the #1 source for in-depth information on pop culture, gaming, TV and film, where fans learn about and celebrate their favorite fandoms. Fandom’s Gaming division manages the online video game retailer Fanatical. Fandom Productions, the content arm of Fandom, enhances the fan experience through curated editorial coverage and branded content from trusted and established publishing brands Gamespot, TV Guide and Metacritic, along with its Emmy-nominated Honest Trailers and the weekly video news program The Loop. For more information follow @getfandom or visit: www.fandom.com. Fandom is an equal opportunity employer. Fandom values diversity, and all employment decisions are made on the basis of job requirements and individual qualifications.

Role Description We are seeking a Community Research Specialist to join our team. This role is dedicated to bridging the gap between community sentiment and product development. You will be the primary person responsible for formalizing how we analyze user feedback, investigate community needs, and translate those insights into actionable recommendations for our teams. This role informs decision-making through structured community research and insights, but does not directly own product prioritization, roadmap decisions, or frontline community support operations. Your work will directly support our 2026 North Star goals, specifically in creating a formal feedback framework and identifying growth opportunities across our 250,000+ wikis. You’ll partner directly with Product, Community Operations, Data Science and Analytics to shape the community strategy through robust, repeatable research. You should have a "data-first" mindset, a passion for fan culture, and the ability to turn qualitative conversations into quantitative trends. Qualifications - 3+ years of experience understanding fan bases and online communities. - Proven ability to design and analyze surveys and lead qualitative research discussions or focus groups. - Strong understanding of online community dynamics, social platforms, and the nuances of fandom culture. - Excellent written communication skills, with the ability to "tell a story" through data for non-technical audiences. - Hands-on experience managing feedback loops, prioritizing requests, and coordinating with teams. - Ability to work independently, managing multiple research threads with high flexibility. - Experience with data visualization and analytical tools. - Experience with SQL or basic data querying. - Genuine passion for Fandom, gaming, or pop culture. Requirements - Conduct qualitative and quantitative research to identify user behaviors, motivations, and unmet needs. - Organize and facilitate community discussions, focus groups, and roundtables to gather deep feedback on specific product themes or platform updates. - Design, deploy, and analyze targeted user surveys to validate hypotheses and measure sentiment on specific initiatives. - Analyze recurring themes in community discussions to categorize "voice of the customer" trends. - Map end-to-end user journeys to identify friction points and opportunities for better platform engagement and support. - Manage the Community Zendesk feedback queue, ensuring that user ideas, concerns, and feedback are acknowledged, categorized, and synthesized. - Help segment our user base (from core contributors to casual visitors) to provide tailored insights for different platform experiences. - Collaborate with the Community Managers and others to identify "high-potential" communities for growth and retention. - Act as the bridge for insight visibility; ensure feedback and feature requests are clearly captured and communicated through Zendesk and JIRA. - Work closely with Product and Community teams to provide data-backed solutions for detected community pain points. - Contribute to the creation of a unified community database that tracks previous decisions, tools, power users, and user feedback. - Suggest and help implement AI-powered or automated tools to streamline community reporting and sentiment tracking. Benefits - Laptop and all the gear you need for work. - Free access to a multitude of popular online courses and books sponsored by our company. - Training (unlimited Udemy + more). - Company stock options. - Company swag packages. - Private Medical and Dental Insurance. - Life insurance, critical illness insurance, and income protection insurance. - Company pension 5% ER, 5% EE. - VTO (Voluntary Time Off) - a day off every quarter for volunteering non-profit. - Frequent team bonding events. - Flexible work hours & time-off. - Employee Interest and Hobby Groups supported by our company. - Open, energetic and fan-focused, international work environment.