• Development of high-quality docs - including video content, how-to articles, and case studies to make using our software products easier and to reduce support load. • Documentation SEO Optimization • Rewrite existing docs pages to align with high-intent search queries • Improve titles, headings, and on-page keyword targeting • Add contextual introductions and use cases to technical pages • Work with colleagues to generate content (you are not alone) • Ensure our content remains high quality, detailed, useful, and of value to developers • Create 5–10 long-form “pillar” technical guides (2,000–4,000 words) • Build structured internal linking across docs and marketing pages (working with marketing team) • Add/create: Architecture diagrams (can be simple) API examples • Implement FAQ, HowTo, and TechArticle schema • Continuously expand docs with new SEO-driven pages • Produce a monthly report on progress and rankings vs competition

• Edit, format, and quality-check Safety Basis documents. • Ensure documents comply with applicable DOE orders, standards, and site-specific requirements. • Improve clarity, organization, and consistency of highly technical material without altering technical intent. • Apply and enforce document standards, templates, style guides, and configuration management requirements. • Coordinate with authors, engineers, and nuclear safety analysts to resolve comments and improve document quality. • Support internal reviews, audits, and readiness activities by preparing documents for approval and submittal. • Track revisions, manage comment resolution, and maintain version control.

Role Description Our healthcare client is seeking a Conversational Designer to join their growing digital experience team. This role will support the design and optimization of interactive voice response (IVR) and chat dialog, ensuring experiences are intuitive, user-friendly, and aligned with accessibility standards. - Lead and participate in co-design workshops with stakeholders across multiple health plans. - Shape documentation approaches for conversation design. - Establish best practices for voice and tone, readability, accessibility, and user-centric terminology mapping. - Collaborate closely with stakeholders, product designers, and user researchers to deliver high-quality IVR prompts, user flows, chatbot dialogue, and utterance routing. - Represent the healthcare client’s brand voice, ensuring compliance with state-level accessibility and readability regulations. - Maintain a robust conversation writing style guide. Qualifications - 1–2+ years of experience writing conversational dialogue for IVR and chat. - Experience designing conversation flows for IVR and chat. - Experience writing for accessibility and meeting reading-level requirements. - Additional UX, content strategy, or voice/UI writing experience (Nice to Have). Requirements - Bachelor’s degree in writing, design, communications, or a related field. Benefits - 100% remote opportunity. - Long-term contract with potential to convert to full-time. - Work with a large, fast-growing healthcare client in the payer space. - Exposure to innovative digital experience, cloud migration, and enterprise-level transformation initiatives. - Collaboration with product teams, cloud services, and enterprise architecture. - Opportunity to support development, testing, and maintenance of member- and provider-facing applications. - Mission-driven environment focused on managed care, whole-person health, and improving healthcare access. Work Environment - Fully remote. - Standard business hours (8am–5pm); overtime is rare. - Part of the Digital Experience & Engagement organization, which designs digital experiences across channels. - Team culture emphasizes creativity, accessibility, collaboration, and diversity. - Focused on conversation design for IVR and chatbots supporting members and providers. Job Type & Location This is a Contract position based out of Charlotte, NC. Pay and Benefits The pay range for this position is $30.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision. - Critical Illness, Accident, and Hospital. - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available. - Life Insurance (Voluntary Life & AD&D for the employee and dependents). - Short and long-term disability. - Health Spending Account (HSA). - Transportation benefits. - Employee Assistance Program. - Time Off/Leave (PTO, Vacation or Sick Leave). Application Deadline This position is anticipated to close on Apr 8, 2026.

Job DetailsJob Location: NE Remote - NEPlease apply on our website: www.lovejusticecareers.com About Us: Love Justice International (LJI) is a Christian nonprofit driven by a singular mission: to share the love of Jesus Christ by fighting the world’s greatest injustices. We pursue this calling through two primary efforts—our expanding anti-human trafficking work and the care of orphaned and abandoned children. We are looking for faithful, compassionate, and mission-driven problem-solvers—people who think deeply about how to fight injustice and share Christ’s love in a broken world. This isn’t just a job; it’s a calling. If you’re searching for an easy, comfortable career, there are plenty of other options. But if you’re drawn to work that demands sacrifice, boldness, and faith, we invite you to apply and explore how you can be part of this mission. Love Justice International has been recognized as a Best Christian Workplace for five consecutive years (2021–2025), most recently achieving the “Flourishing” category—the highest level of organizational health. Learn more about who we are, what sets us apart, and our open positions at lovejustice.ngo/careers. What We Offer: Opportunities to genuinely change lives are rare; at LJI, that’s exactly the kind of impact you can have. Our staff support and empower our frontline partners, enabling them to directly engage in life-changing work. Joining LJI means stepping into an opportunity to deeply impact lives by combating injustice and expressing the transformative love of Christ. At LJI, you’ll be part of a connected, purpose-driven team committed to impactful, kingdom-class excellence. We offer competitive and thoughtful benefits packages tailored to the specific role and location of our staff. Benefit offerings are designed to support wellness, work-life balance, and overall staff care. Details of specific benefits will vary based on location, local standards, and applicable regulations. Position Type: Full-Time or Part-Time | Remote (U.S.-Based Preferred) | Annual travel to South Asia Program and Position Overview: Love Justice’s school, located in South Asia, plays a significant role in our mission by inspiring students to become independent thinkers, adept problem solvers, and passionate difference makers in the world by preparing their hearts, minds, and souls through excellent education. This unique school has both local and expat teachers and aims to implement research-backed educational methods in order to establish a “kingdom-class” education. The Remote Documentation & Systems Coach will support The Dream School by capturing, organizing, and strengthening core instructional and operational documentation. This role helps preserve institutional knowledge, strengthen onboarding, and build sustainable systems that can scale over time. The position will work closely with school leadership and will be remote, with an annual visit to South Asia for alignment and collaboration. Key Responsibilities: Identify and prioritize the most critical school systems and processes to document in collaboration with school leadership. Organize existing resources into clear, accessible formats (guides, templates, SOPs, onboarding materials). Draft and refine documentation that reflects real practice and supports consistency for staff and future hires. Collaborate with in-country staff to ensure documentation is practical, culturally appropriate, and easy to use. Support continuous improvement by periodically updating documents based on implementation feedback. Travel to South Asia annually to observe, gather input, and strengthen collaboration with the on-site team. Build and maintain a team of financial supporters through regular communication and updates. Christian Culture: The work at Love Justice International (including the duties listed above) is conducted within a culture that strives to emulate Christ and make Him first and central. As part of our team, we seek staff who embrace the following expressions of what it means to Abide in Christ, our first Global Value: Our primary identity is in Christ We believe God is sovereign over injustice We are made, called, and led By Christ We commit to connect with Jesus Prayer should be central to our work Our conduct is our testimony We believe that our mission is not only about what we do but how we do it—through faith, prayer, and obedience to Christ. Qualifications: Mission & Faith Alignment: Mature Christian faith and agreement with LJI’s Global Value to “Abide in Christ”; passion for justice and advocacy on behalf of vulnerable populations; alignment with LJI’s mission and values. Experience & Skills: Experience in education, instructional coaching, school leadership, operations, documentation, or systems work; strong written communication skills; strong proficiency with Google Suite (Docs/Drive) and comfort organizing shared resources. Competencies & Soft Skills: High attention to detail; strong project management and follow-through; ability to work independently in a remote context while collaborating closely with a team; humility and cross-cultural sensitivity. Application Process: We welcome applications continuously, as we actively seek exceptional candidates for this position. Candidates will submit a letter of interest and CV when they submit their application here. Nominations, inquiries, and questions concerning this search may be directed to careers@lovejustice.ngo. Visit the LJI careers page, https://www.lovejustice.ngo/careers, to learn more about our mission, explore FAQs, and see how you can be part of our work. Please allow us 1–2 weeks to process your application. Thank you for your interest!