Job Closed

This listing is no longer active.

TEKsystems logo
TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

UX Conversational Designer

Technical WriterTechnical WriterContractRemoteMid LevelTeam 10,001H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

80 days ago

Salary

$30 - $40 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

UX Conversational Designer

TEKsystems

Role Description Our healthcare client is seeking a Conversational Designer to join their growing digital experience team. This role will support the design and optimization of interactive voice response (IVR) and chat dialog, ensuring experiences are intuitive, user-friendly, and aligned with accessibility standards. - Lead and participate in co-design workshops with stakeholders across multiple health plans. - Shape documentation approaches for conversation design. - Establish best practices for voice and tone, readability, accessibility, and user-centric terminology mapping. - Collaborate closely with stakeholders, product designers, and user researchers to deliver high-quality IVR prompts, user flows, chatbot dialogue, and utterance routing. - Represent the healthcare client’s brand voice, ensuring compliance with state-level accessibility and readability regulations. - Maintain a robust conversation writing style guide. Qualifications - 1–2+ years of experience writing conversational dialogue for IVR and chat. - Experience designing conversation flows for IVR and chat. - Experience writing for accessibility and meeting reading-level requirements. - Additional UX, content strategy, or voice/UI writing experience (Nice to Have). Requirements - Bachelor’s degree in writing, design, communications, or a related field. Benefits - 100% remote opportunity. - Long-term contract with potential to convert to full-time. - Work with a large, fast-growing healthcare client in the payer space. - Exposure to innovative digital experience, cloud migration, and enterprise-level transformation initiatives. - Collaboration with product teams, cloud services, and enterprise architecture. - Opportunity to support development, testing, and maintenance of member- and provider-facing applications. - Mission-driven environment focused on managed care, whole-person health, and improving healthcare access. Work Environment - Fully remote. - Standard business hours (8am–5pm); overtime is rare. - Part of the Digital Experience & Engagement organization, which designs digital experiences across channels. - Team culture emphasizes creativity, accessibility, collaboration, and diversity. - Focused on conversation design for IVR and chatbots supporting members and providers. Job Type & Location This is a Contract position based out of Charlotte, NC. Pay and Benefits The pay range for this position is $30.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision. - Critical Illness, Accident, and Hospital. - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available. - Life Insurance (Voluntary Life & AD&D for the employee and dependents). - Short and long-term disability. - Health Spending Account (HSA). - Transportation benefits. - Employee Assistance Program. - Time Off/Leave (PTO, Vacation or Sick Leave). Application Deadline This position is anticipated to close on Apr 8, 2026.

Related Categories

Related Job Pages

More Technical Writer Jobs

Full TimeRemoteTeam 11-50

Job DetailsJob Location: NE Remote - NEPlease apply on our website: www.lovejusticecareers.com About Us: Love Justice International (LJI) is a Christian nonprofit driven by a singular mission: to share the love of Jesus Christ by fighting the world’s greatest injustices. We pursue this calling through two primary efforts—our expanding anti-human trafficking work and the care of orphaned and abandoned children. We are looking for faithful, compassionate, and mission-driven problem-solvers—people who think deeply about how to fight injustice and share Christ’s love in a broken world. This isn’t just a job; it’s a calling. If you’re searching for an easy, comfortable career, there are plenty of other options. But if you’re drawn to work that demands sacrifice, boldness, and faith, we invite you to apply and explore how you can be part of this mission. Love Justice International has been recognized as a Best Christian Workplace for five consecutive years (2021–2025), most recently achieving the “Flourishing” category—the highest level of organizational health. Learn more about who we are, what sets us apart, and our open positions at lovejustice.ngo/careers. What We Offer: Opportunities to genuinely change lives are rare; at LJI, that’s exactly the kind of impact you can have. Our staff support and empower our frontline partners, enabling them to directly engage in life-changing work. Joining LJI means stepping into an opportunity to deeply impact lives by combating injustice and expressing the transformative love of Christ. At LJI, you’ll be part of a connected, purpose-driven team committed to impactful, kingdom-class excellence. We offer competitive and thoughtful benefits packages tailored to the specific role and location of our staff. Benefit offerings are designed to support wellness, work-life balance, and overall staff care. Details of specific benefits will vary based on location, local standards, and applicable regulations. Position Type: Full-Time or Part-Time | Remote (U.S.-Based Preferred) | Annual travel to South Asia Program and Position Overview: Love Justice’s school, located in South Asia, plays a significant role in our mission by inspiring students to become independent thinkers, adept problem solvers, and passionate difference makers in the world by preparing their hearts, minds, and souls through excellent education. This unique school has both local and expat teachers and aims to implement research-backed educational methods in order to establish a “kingdom-class” education. The Remote Documentation & Systems Coach will support The Dream School by capturing, organizing, and strengthening core instructional and operational documentation. This role helps preserve institutional knowledge, strengthen onboarding, and build sustainable systems that can scale over time. The position will work closely with school leadership and will be remote, with an annual visit to South Asia for alignment and collaboration. Key Responsibilities: Identify and prioritize the most critical school systems and processes to document in collaboration with school leadership. Organize existing resources into clear, accessible formats (guides, templates, SOPs, onboarding materials). Draft and refine documentation that reflects real practice and supports consistency for staff and future hires. Collaborate with in-country staff to ensure documentation is practical, culturally appropriate, and easy to use. Support continuous improvement by periodically updating documents based on implementation feedback. Travel to South Asia annually to observe, gather input, and strengthen collaboration with the on-site team. Build and maintain a team of financial supporters through regular communication and updates. Christian Culture: The work at Love Justice International (including the duties listed above) is conducted within a culture that strives to emulate Christ and make Him first and central. As part of our team, we seek staff who embrace the following expressions of what it means to Abide in Christ, our first Global Value: Our primary identity is in Christ We believe God is sovereign over injustice We are made, called, and led By Christ We commit to connect with Jesus Prayer should be central to our work Our conduct is our testimony We believe that our mission is not only about what we do but how we do it—through faith, prayer, and obedience to Christ. Qualifications: Mission & Faith Alignment: Mature Christian faith and agreement with LJI’s Global Value to “Abide in Christ”; passion for justice and advocacy on behalf of vulnerable populations; alignment with LJI’s mission and values. Experience & Skills: Experience in education, instructional coaching, school leadership, operations, documentation, or systems work; strong written communication skills; strong proficiency with Google Suite (Docs/Drive) and comfort organizing shared resources. Competencies & Soft Skills: High attention to detail; strong project management and follow-through; ability to work independently in a remote context while collaborating closely with a team; humility and cross-cultural sensitivity. Application Process: We welcome applications continuously, as we actively seek exceptional candidates for this position. Candidates will submit a letter of interest and CV when they submit their application here. Nominations, inquiries, and questions concerning this search may be directed to careers@lovejustice.ngo. Visit the LJI careers page, https://www.lovejustice.ngo/careers, to learn more about our mission, explore FAQs, and see how you can be part of our work. Please allow us 1–2 weeks to process your application. Thank you for your interest!

United States
Full TimeRemoteTeam 201-500

Contract Technical Writer *No Recruiting Agencies Please* Location: US (designated states) Department: Center of Learning Excellence Reports to: Manager, Product Learning This position is fully remote and may be performed from one of the following U.S. states: AL, AZ, CT, FL, GA, IN, KS, MA, MI, MS, NC, NV, OR, PA, SC, TN, TX. At Raintree, we’re not just shaping the future of therapy technology – we’re creating it. This is your chance to be part of something bigger, where your career will have game-changing, career-defining moments that propel you to new heights. We aim to be the best place for the best people, and we’re looking for ambitious, creative thinkers ready to make an impact. Whether you’re advancing AI solutions or enhancing user experiences, your work here will shape the future of therapy technology while advancing your career alongside dedicated professionals who are as committed to your success as you are. At Raintree, your ideas drive real change, your growth is limitless, and the work you do will touch millions of lives. Ready to ignite your career and leave a lasting legacy? Join us and be part of something extraordinary. Raintree is currently seeking a high-velocity Contract Technical Writer with deep clinical and / or RCM knowledge to join our documentation team for a 6-month contract, with possibility for extension. In this role, you will bridge the gap between complex therapy workflows and cutting edge client-facing software documentation. This is not a traditional "blank page" writing role; you will leverage specialized AI agents in conjunction with technical requirements and your healthcare expertise to produce informative, accurate, user-centric content. Your mission is to ensure our clients have the "source of truth" they need for success across both our classic platform and our new AI-powered products and features as we collectively work to build our industry’s first “invisible EMR”. Reporting to the Manager, Product Learning, this individual will be responsible for: - AI-Augmented Content Creation: Utilize custom AI Assistants to generate and iterate on first-draft documentation for modules and features based on technical specifications. - Subject Matter Expertise: Apply professional healthcare experience to ensure all documentation is accurate, compliant, and useful for therapy practices. - Knowledge Base Management: Author, format, and publish articles directly into our new WYSIWYG Knowledge Management System (KMS). - Agile Collaboration: Partner closely with Product Managers to validate complex clinical logic and "hunt down" details to fill gaps in legacy documentation. - Backlog Execution: Maintain a consistent sprint velocity to resolve high-priority documentation gaps and reduce documentation backlog by 70%+. - Style and Quality Stewardship: Contribute to the evolution of the Raintree Knowledge Style Guide and formatting standards, ensuring all documentation remains consistent, professional, and optimized for provider readability across both classic and NewGen platforms. Required Qualifications: - EMR / EHR Experience: 3+ years experience utilizing or supporting an EMR or EHR platform, with deep understanding of clinical and/or RCM workflows and regulatory requirements. - Technical Writing Experience: 3+ years of professional technical writing experience, ideally within a SaaS or software environment. - AI Literacy: High comfort level using AI tools (e.g., Gemini, ChatGPT) to assist in the drafting and editing process, with a track record of embracing AI technologies and AI-enabled processes. - Proven Quality: A portfolio of writing samples that demonstrate an ability to translate robust software functionality into clear, concise, and skimmable user documentation. - KMS Experience: Familiarity with modern Knowledge Management Systems as an end user. - Agile Proficiency: Experience working within an Agile environment and a bias for action in a 2-week sprint cadence. Preferred Qualifications: - Hands-On Healthcare Experience: Professional clinical and / or RCM experience, ideally in rehab therapy or a related medical specialty. - Enterprise Level Software Skills: Experience utilizing or supporting enterprise-level software, ideally EMR / EHR platforms, ideally as a Technical Writer or in a similar role. - KMS Experience: Experience with modern Knowledge Management Systems as a content author and / or system administrator. About Raintree Systems​ Raintree is the preeminent provider of electronic health records (EHR) and revenue cycle management (RCM) software for the therapy and rehabilitation industry. Founded in 1983 and headquartered in Chandler, AZ, Raintree serves enterprise and mid-sized organizations across physical therapy, occupational therapy, speech-language pathology, and ABA specialties. Our award-winning, all-in-one platform empowers therapy professionals to deliver superior patient care through innovative clinical documentation, automated billing, and actionable business intelligence. With over 2,500 implementations and a commitment to "Software-as-a-Relationship," we are a mission-driven team dedicated to transforming healthcare technology and improving outcomes for everyone. Our Core Values We put our Clients First - We are Open and Honest - We are Disciplined, Yet Flexible We love to Solve Problems - We are Committed to Greatness - We are a High Performance Team Raintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

United States
University of Maine System logo

Digital Accessibility Specialist

University of Maine System

The University of Maine System (the System) is an equal opportunity institution committed to fostering a nondiscriminatory environment and complying with all applicable nondiscrimination laws.

Technical Writer80 days ago
Full TimeRemoteTeam 5,001-10,000

The University of Maine System is accepting applications for a Digital Accessibility Specialist. This position serves as the system-wide subject matter expert and operational specialist for digital accessibility. This position will work across all University of Maine System (UMS) campuses to audit digital assets, advise on procurement, and support the cultural shift toward "accessible by default" digital content. The Digital Accessibility Specialist is responsible for accessibility audits, preparing reports, recommendations, and collaborating with teams to implement accessibility solutions. The Digital Accessibility Specialist will provide technical assistance and support to the UMS community to ensure compliance with applicable laws, regulations, policies, and rules, including ADA Title II (including 2024 updates) and revised Section 508. Work Schedule: Monday through Friday, 8:00 a.m. to 4:30 p.m. This is a remote position based within the state of Maine. The selected candidate must reside within a reasonable driving distance of campus to allow for periodic on-site presence when required. Salary: The salary range is $68,000-$75,000. Benefits: The University of Maine System offers a highly competitive benefits package that includes (but is not limited to): - 13 paid holidays plus earned vacation and sick time - Health, Dental, and Vision insurance - Short-term disability insurance and employer-paid long-term disability insurance - Employer-paid basic life insurance and supplemental life insurance - Tuition waiver program for employees and their dependents (spouse, domestic partner, and dependent children) - 403(b) retirement plan with employer contribution To learn more, please review the Benefits Information Summary. Digital Accessibility Specialist job description. Required Qualifications: - Bachelor's degree in learning design and technology, curriculum and instruction, web development/design, information technology, computer science, or related area. - Minimum 3 years of professional experience focused on digital accessibility required. Preferred Qualifications: - Master’s degree in learning design and technology, curriculum and instruction, web development/design, information technology, computer science, or related area. - Professional certification in accessibility such as CPACC or CPWA from the International Association of Accessibility Professionals (IAAP) or Accessible Technology Certified Professional (ATCP) certification. - Higher education experience working within a university system or academic environment including familiarity with learning management systems such as D2L Brightspace. How to Apply: Materials must be submitted via “Apply Now” below. You will need to complete an application and upload the following: - A cover letter that describes your experience, interests, and suitability for the position. - A resume/curriculum vitae. Important items to know about the recruitment process: - Review of applications will begin immediately. For full consideration, materials must be submitted no later than 4:30 p.m. EST on April 13, 2026. - Materials received after the initial review date will be reviewed at the discretion of the University. - Incomplete application materials cannot be considered. - Candidates selected to proceed to the final stages of the search process will be requested to provide three (3) names and contact information for references. - The successful applicant is subject to appropriate background screenings. - We are not able to consider applicants who require Visa sponsorship. The University of Maine System (the System) is an equal opportunity institution committed to fostering a nondiscriminatory environment and complying with all applicable nondiscrimination laws. Consistent with State and Federal law, the System does not discriminate on the basis of race, color, religion, sex, sexual orientation, transgender status, gender, gender identity or expression, ethnicity, national origin, citizenship status, familial status, ancestry, age, disability (physical or mental), genetic information, pregnancy, or veteran or military status in any aspect of its education, programs and activities, and employment. The System provides reasonable accommodations to qualified individuals with disabilities upon request. If you believe you have experienced discrimination or harassment, you are encouraged to contact the System Office of Equal Opportunity and Title IX Services at 5713 Chadbourne Hall, Room 412, Orono, ME 04469-5713, by calling 207.581.1226, or via TTY at 711 (Maine Relay System). For more information about Title IX or to file a complaint, please contact the UMS Title IX Coordinator at www.maine.edu/title-ix/. About the University of Maine System The University of Maine System (UMS), established in 1968, consists of seven universities and the University of Maine School of Law, spread across various locations in Maine. UMS provides system-wide services and governance from these locations, leveraging the distinct strengths and collaborations among its institutions to advance strategic priorities for UMS and the state of Maine. Choosing UMS means opting for a high quality of life supported by excellent benefits such as tuition waivers, robust retirement contributions, and comprehensive insurance coverage including medical, dental, vision, life, and disability. Maine's diverse landscapes, from accessible wilderness and rugged coastline to urban centers and rural communities, offer numerous cultural activities, strong public schools, safe neighborhoods, and high-quality healthcare. Discover more about Maine's exemplary lifestyle on the Maine Office of Tourism website.

United States
$68K - $75K / year
Job Closed
Talentwert Digital Research Studio logo

Employee sought: Documenting & analyzing software applications

Talentwert Digital Research Studio

Wir konzipieren, strukturieren und begleiten digitale Projekte im Bereich Künstliche Intelligenz, Datenanalyse und technologiegestützte Content-Prozesse. Unser Fokus liegt dabei nicht nur auf der operativen Umsetzung, sondern vor allem auf einer klaren Projektarchitektur: Anforderungen werden präzise definiert, Workflows strukturiert aufgebaut und einzelne Module sinnvoll miteinander verzahnt. Gerade im KI-Umfeld entstehen Projekte häufig dynamisch – mit sich verändernden Datenlagen, iterativen Testphasen und skalierenden Aufgabenpaketen. Wir schaffen hier die notwendige Struktur, um aus komplexen Anforderungen umsetzbare, klar definierte Arbeitseinheiten zu entwickeln.

Technical Writer80 days ago

Role Description Für ein internationales KI-Forschungsprojekt mit einem führenden AI-Labor werden derzeit Freelancer gesucht, die typische Arbeitsabläufe in Software-Anwendungen dokumentieren und analysieren. In diesem Projekt hilfst du dabei, moderne KI-Systeme besser darauf vorzubereiten, komplexe Softwareoberflächen und reale Arbeitsprozesse zu verstehen. Dafür werden reale Nutzungsszenarien von gängigen Programmen aufgezeichnet und strukturiert dokumentiert. Aufgaben - Aufnahme von Bildschirmaufzeichnungen, in denen du typische Software-Aufgaben durchführst und erklärst - Dokumentation von Arbeitsabläufen in Programmen wie Word, Excel oder PowerPoint - Markierung von Bedienelementen und Bereichen innerhalb von Softwareoberflächen (z. B. Buttons, Menüs oder Funktionen) - Strukturierte Annotation von Screenshots nach vorgegebenen Richtlinien - Nutzung spezieller Tools zur Erfassung und Dokumentation von Workflows Die erstellten Daten werden anschließend genutzt, um KI-Systeme im Umgang mit Software und digitalen Arbeitsprozessen zu trainieren. Qualifications - Gute praktische Erfahrung mit gängiger Bürosoftware (z. B. Word, Excel, PowerPoint) - Sehr sorgfältige und detailorientierte Arbeitsweise - Fähigkeit, klaren Anleitungen zu folgen - Selbstständiges Arbeiten und zuverlässige Einhaltung von Deadlines - Zugriff auf einen Mac-Computer mit macOS Benefits - 100% remote - Zusammenarbeit auf Freelancer-Basis - Flexible Zeiteinteilung - Projektbasierte Tätigkeit im internationalen KI-Umfeld - Wöchentliche Auszahlung über Stripe oder Wise - Projekte können je nach Bedarf verlängert, angepasst oder abgeschlossen werden. - Eine spannende Möglichkeit für Freelancer, die sich für Software, digitale Arbeitsprozesse und KI-Technologien interessieren und ihr Praxiswissen in ein innovatives Projekt einbringen möchten.

Worldwide
Job Closed