Foreclosure Fairness Program Specialist (COM 2) At the Department of Commerce, we're reimagining what's possible in government. We're builders, thinkers, and change-makers, working at the intersection of innovation, community, and impact. From unlocking critical funding to fueling inclusive economic growth, we're turning big ideas into real-world solutions that uplift people and places. Our agency's strength lies in the diversity of our workforce and the breadth of the lived experiences and perspectives employees bring to the work. We believe equity is not just a value but a practice, which is reflected in how we design programs, engage communities, and deliver outcomes. We foster a workplace culture where curiosity is encouraged, bold thinking is welcomed, and collaboration drives our impact. Let's build what's next, together. The Housing Division (HD) partners with local governments, Tribes, housing authorities, nonprofits, and other organizations to develop and preserve affordable housing, promote individual and family self-sufficiency, and reduce adult and youth homelessness. This position provides comprehensive operational, administrative, and technical support for the Foreclosure Fairness Program (FFP), with a primary focus on managing mediator certifications, processing mediation referrals, and maintaining accurate program records. This position ensures compliance with statutory requirements through accurate database management, eligibility determination, and mediator assignment. It also supports stakeholder communication, customer service, training coordination, fiscal tracking, and contributes to program improvements, policy updates, and legislative implementation. The role requires strong attention to detail, problem-solving, and the ability to work collaboratively with mediators, legal professionals, agency staff, and the public to uphold the objectives of the program and promote access to foreclosure mediation services.Mediator Certifications Management and Recording Tasks include: - Completes the mediation process, by entering mediator certifications data and associated documents into FFP database - Troubleshoots and follows up with mediators regarding issues, inconsistencies, or incomplete certifications received by Commerce. - Runs reports and follows up with Mediators on pending cases to assess case status for possible certification. - Maintains data integrity by independently conducting database case cleanup, updating and correcting older cases, correcting data on previously entered certifications or cancellations. - Provides technical assistance and respond appropriately to inquiries from clients, such as borrowers, referrers, financial institutions, trustees, attorneys, mediators, other state agencies and the general public - Seeks assistance of the program manager and/or staff as needed for challenging or unresolved issues/questions and tracks them until resolved. Mediation Referrals Intake, Eligibility Determination, and Mediator Assignment. Tasks include: - Processes mediation referrals: - Process referrals for mediation received by the Foreclosure Fairness Program by following the referral intake decision tree. - Determines eligibility by assessing completeness and accuracy of referrals and informs appropriate parties of status. Consults with stakeholders to ensure referral documentation is accurately completed. - Navigates questionable referrals by researching statute and historic cases. As needed, works with program staff, manager and/or Office of the Attorney General to determine eligibility in complex or novel cases. - Tracks status of referrals and reassignments and makes corrections to the database as needed. - Assigns eligible cases to available mediators and produces and oversees notifications to all parties within the required 10-day timeframe. - Maintains the program database, including referrals, cancellations, ineligibility determinations, reassignments, and session schedules as they occur. - Maintains effective relationships with trustees, referring attorneys, and housing counselors, including formal and informal communication that will further program objectives such as, improving the quality and completeness of incoming referrals and processing them for mediation. Other Program Operational Needs and Customer Service Tasks include: - Maintains current knowledge of pertinent state statutes and program guidelines. - Monitors incoming program emails and phoneline and responds or forwards to appropriate staff. - Assists with coordination and planning of events, stakeholder meetings, or other program-related meetings or events. - Attend meetings and work with IT on FFP database improvements and maintenance as needed. - Maintains the program website and assists with developing website content - including documents, forms, and information for various users: referrers, mediators, trustees, homebuyers, financial institutions. - Works with the program manager to prepare and send regular updates to mediators, referrers, trustees and other stakeholders. - Assist with collecting data, preparing program reports, and providing weekly/monthly/quarterly summaries as needed. - Monitors and updates program forms and website information. - Develops program procedures, guidelines and other documents for updates consistent with RCW 61.24 and program policies. - Assists with the development of Agency-request legislation and/or rule-making work, as needed. - Assists Program Manager with implementation of provisos and statutory changes outlined in legislation. - Updates Administrative Desk Manual - as policy and processes change. Program Budget/Fiscal and Contract Management Tasks include: - Inputs and maintains contracts in contract management system (CMS). - Reviews, prepares, and processes contractor invoices and advances. - Processes and reconciles program payments for both revenue fees into the Foreclosure Fairness Account - Approves and manages Individualized Payment Agreements for the Foreclosure Prevention Fee. - Support data management and reporting needs of the program. Mediator Training and Support Tasks include: - Represent agency at mediator trainings/conferences. - Participate in and support training, information, and guidance for foreclosure mediators. - Update training/guidance manuals, and assist with emailing program updates to referrers and mediators, website postings, etc. - Assists with the development and implementation of external user testing for the FFP Database for mediators and housing counselors. - Assist in preparation for meetings and related duties. Required Position Qualifications: Six (6) years of combined experience and/or education as described below: Experience in affordable housing, housing finance, real estate/lending, community or economic development with a focus in two or more of the following areas: - Banking/lending - Asset Building Data entry and database maintenance - Knowledge of foreclosure process in Washington State - Technical writing including developing reports, procedures, training materials, etc. - Customer Service - Processing Foreclosure Fairness program applications and determining eligibility - Providing technical program support and training Education involves public administration, business, public policy, housing or related field. Qualifying education post High School or equivalent may be substituted year for year for experience. Examples of how to qualify: - 6 years of experience - 5 years of experience and one year of education - 4 years of experience and two years of education - 3 years of experience and three years of education - 2 years of experience and four years of education - 1 year of experience and five years of education Preferred/Desired Qualifications: - Understanding of or experience working with foreclosure issues in Washington State. - Understanding of or experience working with conflict resolution. - Able to learn and use special programs such as GoToMeeting, Survey Monkey, and other Internet-based programs. Required Position Competencies: - Demonstrates the ability to effectively listen to, process, and integrate guidance, feedback and direction from multiple individuals, including Program Manager, Program Supervisor, and cross-functional stakeholders. - Demonstrates the ability to read, comprehend, interpret, and appropriately apply statutes, regulations, and program requirements to ensure compliance, inform decision-making, and guide operational or policy implementation. - Demonstrates the ability to manage and respond to daily communications and intake requests, including emails, phone calls, referrals, and other inquiries-for the Foreclosure Fairness Program in a timely, organized, and customer-focused manner. - Ability to develop positive, productive, and respectful working relationships with clients, stakeholders, and co-workers. - Knowledge of and ability to interpret RCW 61.24 and applicable Washington State statutes related to the Foreclosure Fairness Program. To be considered for this position, the following are needed: - A complete and detailed online application. - A cover letter (enter online). - At least three professional references (enter online). For questions about this recruitment, please contact our recruitment team via email: comrecruitment@commerce.wa.gov - please reference the job number in your message. Work from Anywhere in Washington State This position may be located anywhere within Washington State though occasional travel to a Commerce office building or in-state travel to attend events or meetings may be required. If selected, you will need to travel to pick up equipment and receive instruction. Many Commerce employees work remotely or have a hybrid schedule. This recruitment may be used to fill future vacancies over the next 60 days. Technical support is provided by NEOGOV, 855-524-5627 (can't log in, password or email issues, error messages). DES job seeker support may answer general questions regarding the recruiting system at careershelp@des.wa.gov. Our Commitment to Equal Opportunity The Washington State Department of Commerce is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application, testing, or interview process or this job announcement in an alternative format may email Human Resources at Human.Resources@commerce.wa.gov. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388. Department of Commerce also offers a competitive benefits package including: medical and dental insurance benefits, retirement and deferred compensation plans, 11 paid holidays each year, 14-25 vacation days per year (depending on length of employment), 8 hours of sick leave per month (if full time employed), bereavement leave, an employee assistance program, as well as other benefits. Please see the Benefits Tab for more details.

Role Description In this role, you will act as the central coordination point for managing the full lifecycle of business guests, ensuring a smooth and efficient onboarding and offboarding experience. You will work closely with managers, stakeholders, and internal partners to coordinate access, equipment, and system updates while maintaining accurate tracking and communication. You will handle a high volume of requests, respond to inquiries, and manage multiple workflows simultaneously, ensuring timely execution and clear visibility across teams. This role requires strong organizational skills, attention to detail, and the ability to operate independently in a fast-paced environment while supporting ad-hoc operational needs. Responsibilities - Serve as the primary point of contact for all business guest-related inquiries - Coordinate onboarding and offboarding processes, including credentials and system access - Manage equipment requests and ensure timely provisioning - Track, monitor, and update requests using internal systems and trackers - Respond to emails and communication requests in a timely and professional manner - Maintain accurate records, logs, and documentation for business guest activities - Support stakeholders, managers, and business partners with coordination needs - Perform general administrative tasks such as document preparation, filing, and reporting - Prepare reports, memos, invoices, and other business documents as required - Manage incoming communications and route inquiries appropriately - Handle ad-hoc operational and coordination requests as needed - Ensure confidentiality and proper handling of sensitive information Qualifications - High school diploma or GED - 0–2 years of administrative, coordination, or business support experience - Strong verbal and written communication skills - Ability to multitask and manage time effectively in a fast-paced environment - Experience with Microsoft Office tools (Word, Excel, PowerPoint, Outlook, Teams) - Ability to work independently and stay organized - Strong attention to detail and ability to maintain confidentiality - Basic experience with tracking tools, scheduling, and coordination workflows - Ability to handle multiple requests and follow through on tasks Preferred Qualifications - 2+ years of experience in administrative coordination or program support - Experience supporting leaders or teams in a fast-paced, enterprise environment - Familiarity with tools such as Excel trackers, SharePoint, calendaring tools, and collaboration platforms - Experience with process tracking, documentation, and status reporting - Strong problem-solving skills with the ability to manage competing priorities - High level of discretion, ownership, and accountability - Experience handling onboarding/offboarding or lifecycle management processes - Ability to adapt to changing workloads and shifting priorities Salary Range At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $15 – $16.83 USD Per Hr. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range. Benefits - Medical, dental, and vision coverage - Flexible Spending Account - 401k program - Competitive PTO offerings - Parental Leave - Opportunities for professional growth and development Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com Location Remote

Role Description We are looking for a high-level "Business Goalkeeper" to support a rapidly growing UK-based agency that specializes in the trades and construction industry. This is not a typical data-entry or admin role. You won't just be ticking boxes; you will be the engine room of the business—answering high-value enquiries, qualifying leads, and optimizing systems to ensure no sale is ever lost. What You'll Be Doing - Lead Conversion: Answering inbound calls from UK customers enquiring about high-end landscaping and home improvement projects. - CRM Mastery: Managing and building out pipelines in Monday.com. - Proactive Problem Solving: Identifying "leaks" in the sales process and suggesting automations (Zapier/Monday) to fix them. - Customer Success: Nurturing leads via phone, email, and WhatsApp to move them from "enquiry" to "booked survey." - System Integration: Supporting the team with tools like Xero and Zapier to keep the business running like a well-oiled machine. Qualifications - A Natural Communicator: You have a neutral accent and the confidence to speak with UK homeowners and tradespeople. - A Sales Hunter: You don't just take a message; you ask the right questions to qualify a lead and push for the next step. - A Systems Thinker: You love Monday.com and enjoy creating workflows that save time and increase efficiency. - Independent: You don't wait for a "to-do" list. You see a problem and you bring a solution. Requirements - Experience: Minimum 2 years in a Sales or Lead Qualification role. - Tech Stack: Minimum 2 years of hands-on experience with Monday.com (Boards, Automations, Integrations). - Language: Flawless written and spoken English. - Availability: Must be able to work 9am – 5pm UK time. - Equipment: Reliable high-speed internet and a professional, quiet home-office setup. Benefits - Competitive Hourly Rate (Paid in GBP/ZAR equivalent) - Part-time, Permanent / Freelance - Remote (South Africa Based) - Monday – Friday | 9am – 5pm UK Time (20 Hours per week)

Job Title: Travel Scheduling Assistant (Remote) About Destination Knot: At Destination Knot, we take pride in helping travelers simplify the planning process by connecting them with the perfect accommodations. We specialize in hotel and resort bookings, offering personalized service to clients seeking everything from romantic escapes to group getaways. Our team is passionate about making travel stress-free, seamless, and memorable. Position Overview: We are seeking a friendly, goal-oriented Travel Scheduling Assistant (Remote) to support our hotel booking team. In this fully remote role, you’ll connect with prospective clients, schedule consultations, and introduce them to our travel planning services. This is a great opportunity for someone who enjoys interacting with people, is comfortable working remotely, and is passionate about the travel industry. Key Responsibilities: Reach out to potential clients via phone, email, and social media to introduce our hotel booking services Qualify leads and schedule appointments for travel advisors and hotel specialists Maintain accurate records of outreach, client interactions, and appointment status Respond to basic inquiries and direct more detailed questions to the appropriate team member Follow up on previous contacts to ensure continued interest and engagement Collaborate with the team to optimize outreach efforts and improve lead conversion Qualifications: Excellent communication skills (verbal and written) Comfortable speaking with clients via phone or video platforms Highly organized with strong time management skills Friendly, professional, and client-focused demeanor Basic computer proficiency and experience using online calendars or CRM tools Self-motivated and able to work independently in a remote environment Must be 18 or older with reliable internet access and a personal computer Interest in travel, hospitality, or customer service a plus What We Offer: Flexible remote schedule Comprehensive training and support Opportunities for growth into travel planning or sales roles Access to travel industry resources and perks A supportive and engaging team environment Work Environment: This role is fully remote and requires strong self-management and communication. Ideal for those who enjoy building connections and supporting a team dedicated to providing exceptional travel service. $35,000 - $65,000 a year