Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact on our Mission: Zocdoc is looking for a Senior Site Reliability Engineer to help develop, monitor, and maintain our distributed production systems. You’ll be challenged with building frameworks and processes for ensuring uptime for our patients and providers in a constantly changing environment. You’ll work with distributed systems and microservices, leveraging many interconnected services in AWS Cloud. We’re looking for someone who loves challenging the status quo and strives to make everything they touch safer, more secure, faster, and easier to maintain. You’ll enjoy this role if you are… - Passionate about ensuring complex systems never skip a beat - Motivated to learn new technologies, design patterns, and work in the cloud - Comfortable in an outage situation and believe in blameless post-mortems - Excited to work in a highly collaborative environment with diverse individuals and numerous product development teams to improve future uptime - Enforce a culture around strong DevOps and where product teams share a big role in site reliability and first response - Autonomous, individually accountable, and always pushing to improve - A believer that diverse and inclusive teams and cultures are non-negotiable Your day to day is… - Monitoring and maintaining complex cloud-based infrastructure, systems, and services and ensuring their uptime to help millions of patients get the care they need - Automating and developing our tooling, processes, and infrastructure to speed up development and make them repeatable and error-proof - Supporting our large product engineering org with their scaling, performance, and uptime needs as well as helping diagnose and debug production related issues - Analyzing and performance tuning systems, code, and networking for scaling and optimal operation - Working with cutting edge GenAI tools and technology You’ll be successful in this role if you have… - 5+ years of supporting consumer facing web application production environments and systems in a Site Reliability Engineering or Production Engineering role - 2+ years of on-call experience in a 24/7 cloud-based production environment - 2+ years of experience in managing and supporting modern cloud-based environments and infrastructure like AWS/GCP, Docker, Kubernetes, etc. - Experience with edge technologies such as load balancers, reverse proxies, web application firewalls, routing, etc. - Deep understanding of protocols such as TCP/IP, HTTP/HTTPS, TLS, DNS, NTP - A Bachelor’s degree in Computer Science, Computer Engineering, or equivalent engineering experience is a plus, but not required Benefits - Flexible, hybrid work environment at our convenient Soho location (If based in NYC) - Unlimited Vacation - 100% paid employee health benefit options (including medical, dental, and vision) - Commuter Benefits - 401(k) with employer funded match - Corporate wellness program with Wellhub - Sabbatical leave (for employees with 5+ years of service) - Competitive paid parental leave and fertility/family planning reimbursement - Cell phone reimbursement - Catered lunch everyday along with beverages and snacks - Employee Resource Groups and ZocClubs to promote shared community and belonging - Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. NYC Base Salary Range $180,000—$220,000 USD About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice

About the job The IT Operations Automation Engineer is a technical solutions expert responsible for developing, facilitating, and overseeing automation for Hopper IT. This role requires a "first-principles" thinker who can deconstruct technical challenges into their base elements and rebuild them with automated logic to drive operational maturity. What would your day-to-day look like - Build and maintain critical automation platforms, such as an Automation Service Gateway, to standardize how services are exposed and secured within IT Operations. - Proactively identify opportunities for automation and develop new processes following best practices for development, test, and implementation. - Partner with stakeholders to replace manual workflows with scalable, compliance-driven systems. - Provide Tier 2 and 3 support and troubleshooting, coordinating with vendors and internal teams when elevated support is required. An ideal candidate has - At least 4 years of experience in a similar role. - Proven experience developing scripts in Python, Terraform, or Bash. - Solid understanding of GCP, Okta (APIs and Orchestrator), and Google Workspace. - Knowledge of professional best practices for the full SDLC, including coding standards, code reviews, source control management (GitHub), and build processes. Perks and benefits of working with us: - Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages. - Unlimited PTO. - Carrot Cash travel stipend. - Access to co-working space on demand through FlexDesk AND Work-from-home stipend. - Please ask us about our very generous parental leave, much above industry standards!. - Entrepreneurial culture where pushing limits and taking risks is everyday business. - Open communication with management and company leadership. - Small, dynamic teams = massive impact. - 100% employer paid Medical, Dental and Vision coverage for employees. - Access to Disability & Life insurance. - Health Reimbursement Account (HRA). - DCA/ FSA and access to 401k plan. More about Hopper At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips. The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. he Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials. While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands. Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more. Here are just a few stats that demonstrate the company’s recent growth: Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS’ channels every year. Our fintech products – including Cancel for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions. Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel. Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business. Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more. Hopper has been named the #1 most innovative company in travel by Fast Company Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agencies in North America and 70% of our app customers are Gen-Z and millennials travelers. Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.. Come take off with us! #LI-REMOTE

• Design and implement reliable systems and services • Automate and improve operational processes • Monitor system performance and troubleshoot issues • Collaborate with development teams to improve product reliability • Manage incidents and perform root cause analysis

• Design, implement, and manage security solutions across the entire software development lifecycle (SDLC), with a focus on automation and continuous integration/continuous delivery (CI/CD) pipelines, including robust API security measures and authentication protocols. • Champion security best practices within engineering, DevOps, SRE, and IT teams, fostering a culture of shared responsibility for security. • Proactively identify and remediate security vulnerabilities in applications, mitigating OWASP Top 10 vulnerabilities, infrastructure, and cloud services through threat modeling, vulnerability assessments, and penetration testing. • Develop and maintain security monitoring and alerting solutions to detect and respond to potential security incidents in real-time and prevent common cyber attacks such as DDoS, injection attacks, and credential stuffing. • Define and enforce secure coding standards and provide training and mentorship to development teams on DevSecOps principles. • Lead compliance initiatives by contributing to security policies, controls, and audit readiness for SOC 2, ISO 27001, GDPR, and other relevant regulations.