Role Description Als Salesforce Consultant (m/w/d) für die Service Cloud entwickelst du praxisnahe, innovative Lösungen für den Kundenservice und baust unsere Salesforce‑Kompetenz weiter aus. - Strategische Beratung & Planung: Du unterstützt unser erfahrenes Team aus Consultants und Enterprise Architects in der Konzeption und hilfst dabei, nachhaltige Service‑Strategien zu gestalten. - Implementierung der Salesforce Service Cloud: Du übernimmst die eigenverantwortliche Umsetzung und Integration der Service Cloud in verschiedenen Kundenprojekten. - End‑to‑End Prozessgestaltung: Gemeinsam mit Kolleginnen und Kollegen aus SAP und/oder ServiceNow entwickelst du durchgängige, effiziente Kundenservice‑Prozesse. - Salesforce‑Innovation im Servicebereich: Du trägst Verantwortung im Salesforce‑Umfeld und erstellst interdisziplinäre Democases, um unser Beratungsportfolio zu erweitern. - Mitgestaltung der Unternehmenszukunft: Du bringst dich aktiv in interne Projekte und Initiativen ein und prägst so die Weiterentwicklung des Unternehmens mit. Qualifications - Abgeschlossenes Studium in Betriebswirtschaft (BWL), (Wirtschafts‑)Informatik, (Wirtschafts‑)Ingenieurwesen oder einem verwandten Studiengang. - Praktische Erfahrung im Salesforce‑Consulting – idealerweise mit Schwerpunkt auf Service (Service Cloud, Sales Cloud, Field Service Lightning). - Erste Erfahrungen mit SAP, ServiceNow oder vergleichbaren Lösungen für den Kundenservice. - Hohe Eigenmotivation, ausgeprägtes analytisches Denkvermögen, sicheres Auftreten und starke Präsentationsfähigkeiten. - Ergebnisorientierte Arbeitsweise und großer Wert auf Qualität bei der Umsetzung von Servicelösungen. - Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift. - Reisefreudigkeit. Benefits - Dynamisches und ambitioniertes Arbeitsumfeld mit gemeinsamer Passion für den Kundenservice in einem unterstützenden Team. - Flexible Arbeitszeiten & Möglichkeit zum mobilen Arbeiten (Homeoffice). - Unbefristete Festanstellung und 30 Tage Urlaub. - Attraktives Gehalt und individuelle Weiterbildungsmöglichkeiten, Weiterbildungsbudget für Trainings und Zertifizierungen. - Viel Gestaltungsspielraum und Platz für eigene Ideen. - Firmeneigene Events und freiwillige After-Work-Veranstaltungen. - Mobilitätsbudget. Company Description Das Team von SEC brennt für innovative Lösungen im Kundenservice. Wir begleiten und unterstützen unsere Kunden bei der Transformation hin zum Service Enterprise. - Unser Anspruch an uns selbst ist immer ein ganzheitlicher und lösungsoffener Beratungsansatz. - Wir überwinden Grenzen, brechen Silos auf und bieten eine End-to-End Consulting Experience. - Wir setzen auf Technologie der Marktführer SAP, Salesforce und ServiceNow. - Wir legen größten Wert auf die Qualität und Nachhaltigkeit unserer Lösungen. - Der Mehrwert für unsere Kunden steht für uns an erster Stelle. - Ihre Zufriedenheit ist unsere höchste Auszeichnung und unser wichtigster Antrieb.

Agentforce Trainer / Salesforce AI Consultant (Contract / Ongoing) Location: Remote (Global) Engagement: Ongoing | weekly Workshops + Advisory Company: MaxAccelerate Technology Group / Kompetenza Innovation Overview We are building one of the most forward-thinking AI-powered Salesforce practices in the market. Our focus is simple: move organisations from traditional CRM delivery to AI-first operating models, powered by Agentforce, automation, and intelligent workflows. To support this, we are looking for a highly experienced Agentforce Trainer / Salesforce AI Consultant to work closely with our internal team of Salesforce developers, architects, and product leaders. This is not a standard consulting role. This is about shaping how a global team thinks, designs, and delivers AI-driven Salesforce solutions. The Role You will act as a hands-on expert and trainer, delivering structured workshops and real-world guidance to enable our teams to: - Design and build Agentforce-powered AI agents - Translate business requirements into AI-driven use cases - Implement end-to-end intelligent workflows across Salesforce - Shift from traditional development to AI-first solution architecture You will play a key role in upskilling our entire Salesforce capability. Key Responsibilities - Deliver monthly hands-on workshops for Salesforce developers and architects - Train teams on Agentforce architecture, capabilities, and best practices - Support the design and build of real-world AI use cases, including: - AI SDR (Sales Development Representative) agents - Customer Service / Support agents - Onboarding and operations agents - - Guide teams on prompt design, orchestration, and agent workflows - Provide advisory on scaling AI solutions across enterprise environments - Review and improve existing implementations and use cases - Help define internal frameworks, accelerators, and best practices Required Experience - Proven experience working with Agentforce (Salesforce AI Agents) - Demonstrated experience building multiple AI agents end-to-end - Strong background as a Salesforce Consultant / Architect - Hands-on delivery of AI use cases such as: - Sales automation / SDR agents - Customer service automation - Workflow automation using AI - - Deep understanding of: - Salesforce platform (Sales Cloud, Service Cloud, Experience Cloud) - AI-driven workflows and automation - Prompt engineering and agent orchestration - - Ability to train, mentor, and communicate complex concepts clearly What We’re Looking For - Someone who is genuinely AI-first in their thinking - A practitioner — not just theory, but real-world delivery experience - Strong communicator who can lead workshops and influence senior teams - Passion for building scalable, intelligent solutions - Ability to work in a fast-moving, high-growth environment Why This Role - Work with a global AI and Salesforce innovation team - Be part of building next-generation AI products and services - Influence how AI is delivered across multiple industries and markets - Long-term opportunity with consistent engagement and impact - Direct involvement in cutting-edge Agentforce implementations Engagement Model - Ongoing contract / advisory role/Perm - Monthly workshop delivery (core requirement) - Additional involvement in solution design and strategic initiatives

Role Description We are building one of the most forward-thinking AI-powered Salesforce practices in the market. Our focus is simple: move organisations from traditional CRM delivery to AI-first operating models, powered by Agentforce, automation, and intelligent workflows. To support this, we are looking for a highly experienced Agentforce Trainer / Salesforce AI Consultant to work closely with our internal team of Salesforce developers, architects, and product leaders. This is not a standard consulting role; it is about shaping how a global team thinks, designs, and delivers AI-driven Salesforce solutions. You will act as a hands-on expert and trainer, delivering structured workshops and real-world guidance to enable our teams to: - Design and build Agentforce-powered AI agents - Translate business requirements into AI-driven use cases - Implement end-to-end intelligent workflows across Salesforce - Shift from traditional development to AI-first solution architecture You will play a key role in upskilling our entire Salesforce capability. Qualifications - Proven experience working with Agentforce (Salesforce AI Agents) - Demonstrated experience building multiple AI agents end-to-end - Strong background as a Salesforce Consultant / Architect - Hands-on delivery of AI use cases such as: - Sales automation / SDR agents - Customer service automation - Workflow automation using AI - Deep understanding of: - Salesforce platform (Sales Cloud, Service Cloud, Experience Cloud) - AI-driven workflows and automation - Prompt engineering and agent orchestration - Ability to train, mentor, and communicate complex concepts clearly Requirements - Someone who is genuinely AI-first in their thinking - A practitioner — not just theory, but real-world delivery experience - Strong communicator who can lead workshops and influence senior teams - Passion for building scalable, intelligent solutions - Ability to work in a fast-moving, high-growth environment Benefits - Work with a global AI and Salesforce innovation team - Be part of building next-generation AI products and services - Influence how AI is delivered across multiple industries and markets - Long-term opportunity with consistent engagement and impact - Direct involvement in cutting-edge Agentforce implementations Engagement Model - Ongoing contract / advisory role/Perm - Monthly workshop delivery (core requirement) - Additional involvement in solution design and strategic initiatives

Zirous is an accomplished tech firm based out of West Des Moines, IA. For 40 years, Zirous has been committed to executing best practices and providing viable solutions for customers in RevOps, data & analytics, cloud adoption, and more. Due to growth we are immediately seeking a Salesforce Implementation Consultant to lead full-cycle client implementations and optimize Salesforce environments. Opportunity Details - Type: Full-time, W-2 Employment - Location: Remote-friendly within the United States. - For applicants located within the Des Moines, IA metro, a hybrid work environment model will be available. Specifically, Tuesday - Thursdays working out of the West Des Moines, IA office, with the ability to work remotely each Monday and Friday. - Schedule: Must be available to work during typical business hours, with variation across U.S. time zones based on client locations.  Please note all recruitment for this position will be funneled through the Zirous HR Department, by applying through this job application. Email inquires and resume submissions sent outside of the HR department will not be responded to. What You’d Be Doing You will play a vital role in leading client implementations of the Salesforce platform. You will utilize your Salesforce expertise to streamline business processes and ensure optimal customer experience with our services and solutions. Additionally, you will be responsible for integrating Salesforce with various custom applications, databases, ERP, and CRM systems. This role provides technical guidance in adherence to company standards, policies, and procedures. - Manages a portfolio of client projects from start to finish, including project timeline, client communications, meeting coordination, training plan creation, end-user training delivery/coordination, and project sign-off. - Must be comfortable working in a consulting/client-facing environment. - Leads Technical Requirements and business analysis gathering sessions; collaborates to provide documentation around design, customizations, integration, data migration, and testing. - Acts as the Technical Architect to deliver well-architected and secure solutions that best leverage SFDC and SFDX platforms. - Customizes and configures Salesforce to meet business requirements, including creating custom objects, fields, page layouts, workflow rules, process builder flows, and validation rules. - Oversees data quality, integrity, and security within the Salesforce platform. Performs regular data imports, exports, and updates, and ensures data hygiene through deduplication and cleansing processes. - Provides user support and training to ensure effective utilization of Salesforce. Assists users with troubleshooting issues, answering queries, and offering solutions to improve user adoption. - Manages user profiles, roles, permissions, and sharing settings to ensure proper data security and access controls are maintained. - Creates and maintains reports, dashboards, and analytical insights to enable data-driven decision-making for management and stakeholders. - Collaborates with the client’s IT team to integrate Salesforce with other systems and tools, ensuring seamless data flow and process synchronization. - Performs regular system maintenance, including monitoring system health, applying updates, and managing third-party integrations. - Maintains accurate and up-to-date documentation of customizations, processes, and best practices within the Salesforce environment. - Utilizes professional discretion to make technical decisions that guide projects to achieve goals with minimal oversight. - Delivers modules within a workstream from a technical perspective, including customization and programming on SFDC and SFDX platforms. - Demonstrates built capabilities to product managers as part of application development. - Develops code consistent with specifications and performs unit testing. - Participates in formal unit and/or integration testing for deliverables. - Completes complex configurations for Salesforce features that are not common or basic. - Communicates clearly in writing and verbally regarding the specific logic involved in assigned tasks. - Proactively researches, learns, and applies new technology and methods to solve tasks. - Participates in CI/CD/Release Management and identifies risks/issues from a technical perspective. - Builds roadmaps for future enhancements based on current configurations. - Builds Salesforce reports or custom reports for customers. - Adheres to best practices, performs peer code reviews, and ensures appropriate design patterns are followed. - Works closely with the Director of RevOps to ensure successful project implementation. - Effectively communicates with the Director of Resource Management regarding time allocation on all projects ensuring hours worked align to each project’s scope. - Provides expert hands-on technical support, consultation, and coaching to clients. - Provides technical support and shares Salesforce ecosystem expertise with internal team members.