Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.” Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users. As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title. Follow us on Glassdoor and Linkedin! The Technical Implementation Engineer is responsible for assisting in the configuration and integration of third party software applications within Alkami Digital Banking Solutions. As an instrumental component of our Money Movement team, the candidate will work closely with senior engineers and clients to ensure smooth implementation while troubleshooting reported issues. Develop strong working relationships with cross functional teams to help deliver Alkami product offerings. Essential Duties & Responsibilities - Hands on implementation and configuration of Alkami Banking Products; specifically on money movement (e.g., bill pay and card management). - Assist with client testing initiatives. - Manage specific client configurations. - Raise bugs or enhancement requests that are identified during implementation. - Assist the Client Services teams with more complex or escalated issues. - Collaborate with internal teams to provide technical background on configuration and requirements. - Participate in client and vendor meetings to understand business requirements. - Train end-users and ensure smooth transition to Alkami Banking Products. Recommended Experience & Education Minimum Years of Experience Typically requires a minimum of 2+ years of related experience. Education Level Relevant experience or equivalent education background. Knowledge, Skills, & Qualifications Required - 2+ years of software development or scripting experience (i.e., Python, PowerShell, C#, or Java); must demonstrate strong "programmer logic" including experience with data parsing, loops, and the ability to flowchart complex processes. - 2+ years of relational database experience (i.e., Postgres, MSSQL, MySQL); proficiency in writing raw SQL is required, specifically the ability to manually construct and explain complex JOIN statements without relying on GUI tools. - Strong sense of urgency and ownership to troubleshoot and drive unique technical challenges to completion. - Candidates are expected to have some work experience and foundational banking knowledge (e.g., GL codes, systems of record). - Good written and verbal communication skills. Preferred - Desire to continually learn and keep up-to-date with technologies - Comfortable suggesting and executing on ways to enhance efficiency and productivity - Experience working with financial or healthcare software products - Experience or working knowledge of application and/or environment problem solving The salary range for this position is: $80,000 - $100,000 Cool Things to Know Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more. Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment. Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding. Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington. The Important Stuff Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages. #LI-REMOTE J.D. Power 2024 Mobile App Platform Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.

About Autura Autura is the leading software platform for the towing and recovery industry, providing purpose-built solutions that help towing operators run more efficient, profitable businesses. Our integrated product suite spans dispatch, impound management, compliance, and payments — giving operators a single platform to manage their entire operation. About the Role As an Implementation Manager on the Professional Services team, you will be responsible for leading the successful implementation of Autura’s Towing Management System (TMS) software for a wide range of customers, with a primary focus on small to mid-sized towing & recovery businesses. You will serve as the main point of contact for the customer’s onboarding journey from sales to go-live, ensuring they receive the value of the solution. This role requires strong organizational skills, the ability to manage multiple concurrent projects, and excellent communication to ensure customer success and product adoption. You’ll thrive in a fast-paced environment where prioritization and time management are key to delivering high-quality implementations at scale. What You’ll Be Doing - Manage multiple concurrent implementation projects for new and upgrading customers, ensuring timely and successful deployment of Autura’s TMS solutions. - Conduct discovery sessions to understand customer operations, define success criteria, and tailor implementation plans accordingly. - Set clear expectations with customers and internal stakeholders regarding timelines, responsibilities, and escalation paths. - Coordinate cross-functional collaboration between product, support, and customer teams to ensure alignment and transparency. - Deliver training sessions and empower customers to use the system autonomously, following best practices and implementation roadmaps. - Monitor post-launch usage and ensure a successful handoff to Support Services and Customer Success. - Provide technical support and troubleshooting during the implementation phase to ensure a smooth customer experience. - Most implementations are conducted remotely, but occasional travel (up to 25%) may be required for key customer engagements, primarily for on-site training and go-live support. About You - Proven experience in software implementation, customer success, or technical project management, preferably in a SaaS environment. - Proven ability to manage multiple projects and stakeholders simultaneously. - Excellent verbal and written communication skills. - Highly organized with strong attention to detail and a proactive mindset. - You leverage AI tools to boost productivity and enhance customer experiences, driving continuous improvement. - Comfortable working in a fast-paced, distributed work environment. - Passionate about customers, problem-solving, and continuous improvement. - Strong understanding of TMS or similar operational software platforms is a plus. Please note that this list is not exhaustive, and your job duties and responsibilities may be modified, expanded, or reassigned at the discretion of the company, based on business needs. Who We Are & Benefits Autura is committed to providing modernized benefits and a culture where people do their best work. - Competitive compensation - Comprehensive medical coverage, including company HSA contributions - 401(k) with a 4% company match - Open/Unlimited Paid Time Off - Remote-first flexibility, with meaningful in-person time as your team needs Autura is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. We purposefully cultivate a workplace where team members can thrive authentically and tenaciously to innovate, grow, and achieve both individual and shared goals. We recognize that creating an inclusive environment requires continuous effort and a willingness to adapt. As we continue to grow, we will proactively adapt our practices to embrace the diverse future ahead, promoting a culture of opportunity for all. Equal Opportunity Employer: We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status. Please note that this list is not exhaustive, and your job duties and responsibilities may be modified, expanded, or reassigned at the discretion of the company, based on business needs

Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees. Our founder, Barc Simpson established 9 Principles of Business we live out as company values and have made Simpson Strong-Tie an inspiring place to work since 1956. Our team of talented people are dedicated to our shared mission: to provide solutions that help people design and build safer, stronger structures. Learn about our company culture directly from our team. YOU As a Building Technology Implementation & Support Specialist, you will oversee the consultation, implementation, training and support of Simpson Strong-Tie’s component solutions software. You will work alongside branch sales representatives to identify opportunities and provide software solutions for current and prospective customers. You will play an integral role on the Building Technology sales team and will coordinate their efforts to ensure they are in alignment with the overall team, branch, and company objectives to grow Simpson Strong-Tie’s Building Technology market segment. As the Implementation & Support Specialist you will work with Regional Sales Managers, Building Technology teams, Marketing, and other TSRs to develop/coordinate sales strategies and programs; and communicate appropriate market trends and field intelligence to provide to Management and Operations to ensure customer satisfaction. WHAT YOU’LL BE DOING (% of Time) Manage the customer software implementation process. This will include developing and managing the implementation schedule, establishing customer success measures in alignment with system capabilities, advising on best practices, installing and configuring the system while developing, documenting, and facilitating end-user training. (50%) Act as a liaison between the customer and our software product and development teams by acting as a subject matter expert and bridge between all parties. You will translate end-user requirements and issues into technical requirements for our software and development teams to further enhance the system to meet the needs of our customers. You will assist internal teams in testing new features, ensuring alignment with customer needs. As enhancements are released, you will work with our customers on enhancement deployment and validation to ensure they meet our customer’s requirements. (15%) Coordinate projects with our Design Services and Component Review Services teams, working closely with internal and external customers to document, schedule, manage, design, and review projects as required. (15%) Provide ongoing post-implementation support and training of ICS software systems, including assisting ICS Help Desk with existing customer support needs. (10%) Collaborate with the sales team by assisting them in performing client needs assessment to determine potential customer fit, advising on the technical capabilities of our software for demonstrations, and identifying technical requirements of the customer and ensuring our software can meet their needs. (10%) DESIRED SKILLS AND EXPERIENCE If you can do everything listed above, you’ve got what it takes. Perhaps some of the following would be helpful too: - Bachelor’s degree preferred. - 3-5 years of design and engineering of prefabricated metal plate connected wood trusses and/or EWP. Understanding of wood framed construction practices, details, related building codes and design standards preferred. - Analysis/Reasoning: Ability to make sound business judgments. - Creative & Innovative Thinking: Ability to exhibit creativity and innovation when contributing to organizational and individual objectives. - Decision Making & Judgement: Ability to balance analysis, wisdom, experience, and perspective when making decisions. - Mathematical Reasoning: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. - Problem Solving: Ability to identify options for solving a problem and evaluate the strengths and weaknesses. - Adaptability & Flexibility: Ability to respond positively to change, embracing and using new practices or values to accomplish goals and solve problems. - Customer Focus: Ability to build and sustain productive customer relationships. - Relationship Building: Ability to work collaboratively with employees within department and across functions. - Organization & Prioritization: Ability to manage multiple projects and priorities simultaneously as well as quickly reallocate resources in order to respond to changing customer and team member needs. - Computer/Software/Technology: Ability to utilize Microsoft Office suite, working knowledge of SQL databases, and basic understanding of computer networking, along with hardware and software troubleshooting. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL REQUIREMENTS While performing the duties of this job, the employee is frequently required to stand, walk, sit, see, talk, and hear. While performing the duties of this job, the employee may occasionally push or lift up to 50 lbs. WORK ENVIRONMENT This job operates in both a professional office environment, customer sites and outdoor construction job sites. This role routinely uses standard office equipment such as computers, phones, printers/scanners, etc. The employee occasionally works around moving mechanical parts. Noise level may be loud at times. TRAVEL This job requires approximately 35% domestic travel. WORK STATUS & LOCATION This full-time, exempt position can be located anywhere in SST’s Northwest region near a major metropolitan area. It is eligible for remote work. RELOCATION Relocation is not available for this position. PAY $71,900 - $115,000 / year #LI-REMOTE REWARDS AT SIMPSON STRONG-TIE We recognize and reward employees with a carefully designed and comprehensive rewards package, including competitive compensation, quarterly bonuses or commission and first-rate benefits. May exclude some positions, such as seasonal jobs. - Quarterly Bonuses/Commission: You will be eligible for either a bonus or commission, paid on a quarterly basis. We believe all employees affect customers, sales and revenue — directly or indirectly – and should be rewarded by sharing the company profits. - Benefits: We provide a wide range of benefits for eligible full-time employees including: medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, funerals and jury duty, years of service awards, employee discounts, employee referral bonuses, charitable contribution matching, education reimbursement and more. View benefit plan details here: https://benefits.strongtie.com/. In keeping with our values and commitment to diversity, equity, and inclusion in our communities, we are an equal opportunity employer. This means that our employment decisions are based on your qualifications and merit, and our business needs. Please note all job offers are contingent upon a successful background investigation and drug test. Simpson Strong-Tie's drug policy is based upon Federal Law, and therefore will screen applicants for amphetamines, including methamphetamines, cocaine, phencyclidine and opiates. #NowHiring #GetHired #Hiring #HiringNow Company: Simpson Strong-Tie Company Inc.

Role Description This role sits at the intersection of customer success, advanced analytics, and AI-driven innovation within the clinical research space. You will lead the end-to-end onboarding and activation of cutting-edge study design solutions, ensuring clients achieve rapid and measurable value. Acting as a strategic partner, you will guide customers through complex implementations while aligning technical capabilities with business goals. The position offers a highly collaborative environment, working cross-functionally with product, clinical, and commercial teams. You will also play a key role in shaping AI-powered offerings and strengthening strategic partnerships. This is an opportunity to directly influence how innovative technologies accelerate research outcomes and improve patient impact. - Lead post-sales onboarding processes, translating commercial agreements into clear delivery plans, scope, and execution strategies - Manage end-to-end implementation, including planning, configuration, data readiness, and platform adoption - Serve as the primary point of contact during customer activation, ensuring seamless workflow integration and solution utilization - Oversee complex, multi-stream projects, tracking milestones, dependencies, risks, and progress across cross-functional teams - Drive data onboarding and validation processes, supporting the activation of advanced analytics and AI-powered platform capabilities - Maintain scope integrity by managing expectations, handling change requests, and aligning stakeholders to prevent delivery risks - Establish governance frameworks, reporting structures, and escalation paths to ensure consistent execution and outcomes - Support renewals and expansion opportunities by demonstrating value and aligning delivery with customer objectives - Coordinate strategic partnerships related to AI solutions, ensuring alignment on deliverables, timelines, and integration efforts - Contribute to thought leadership initiatives by managing advisory groups, facilitating discussions, and feeding insights into product strategy Qualifications - Bachelor’s degree in Healthcare Administration, Public Health, Business, or a related field (Master’s degree is a plus) - 8+ years of experience in customer success, onboarding, implementation, or related client-facing roles - At least 5 years of experience in consulting, clinical development, analytics, or engagement management - Strong understanding of clinical trial design, protocol development, and feasibility considerations - Experience working with analytics, AI concepts, and modern data platforms (e.g., Databricks or similar) - Proven ability to manage complex client engagements across technical, operational, and commercial teams - Experience implementing SaaS, clinical, or AI-enabled solutions is highly desirable - Strong communication, stakeholder management, and executive presentation skills - Ability to manage multiple priorities in a fast-paced, cross-functional environment - Familiarity with data workflows, benchmarking, and healthcare or life sciences ecosystems is a plus Requirements - Bachelor’s degree in Healthcare Administration, Public Health, Business, or a related field (Master’s degree is a plus) - 8+ years of experience in customer success, onboarding, implementation, or related client-facing roles - At least 5 years of experience in consulting, clinical development, analytics, or engagement management - Strong understanding of clinical trial design, protocol development, and feasibility considerations - Experience working with analytics, AI concepts, and modern data platforms (e.g., Databricks or similar) - Proven ability to manage complex client engagements across technical, operational, and commercial teams - Experience implementing SaaS, clinical, or AI-enabled solutions is highly desirable - Strong communication, stakeholder management, and executive presentation skills - Ability to manage multiple priorities in a fast-paced, cross-functional environment - Familiarity with data workflows, benchmarking, and healthcare or life sciences ecosystems is a plus Benefits - Competitive salary ranging from $90,000 to $165,000, depending on experience and location - Performance-based bonus opportunities - Comprehensive health coverage (medical, dental, vision) - Generous paid time off and company holidays - Fully remote work flexibility within the United States - Opportunity to work on cutting-edge AI and analytics solutions in healthcare - Collaborative, mission-driven environment with strong growth potential