Autura

• Manage multiple concurrent implementation projects for new and upgrading customers, ensuring timely and successful deployment of Autura’s TMS solutions. • Conduct discovery sessions to understand customer operations, define success criteria, and tailor implementation plans accordingly. • Set clear expectations with customers and internal stakeholders regarding timelines, responsibilities, and escalation paths. • Coordinate cross-functional collaboration between product, support, and customer teams to ensure alignment and transparency. • Deliver training sessions and empower customers to use the system autonomously, following best practices and implementation roadmaps. • Monitor post-launch usage and ensure a successful handoff to Support Services and Customer Success. • Provide technical support and troubleshooting during the implementation phase to ensure a smooth customer experience. • Most implementations are conducted remotely, but occasional travel (up to 25%) may be required for key customer engagements, primarily for on-site training and go-live support.

About Autura Autura is the leading software platform for the towing and recovery industry, providing purpose-built solutions that help towing operators run more efficient, profitable businesses. Our integrated product suite spans dispatch, impound management, compliance, and payments — giving operators a single platform to manage their entire operation. About the Role As an Implementation Manager on the Professional Services team, you will be responsible for leading the successful implementation of Autura’s Towing Management System (TMS) software for a wide range of customers, with a primary focus on small to mid-sized towing & recovery businesses. You will serve as the main point of contact for the customer’s onboarding journey from sales to go-live, ensuring they receive the value of the solution. This role requires strong organizational skills, the ability to manage multiple concurrent projects, and excellent communication to ensure customer success and product adoption. You’ll thrive in a fast-paced environment where prioritization and time management are key to delivering high-quality implementations at scale. What You’ll Be Doing - Manage multiple concurrent implementation projects for new and upgrading customers, ensuring timely and successful deployment of Autura’s TMS solutions. - Conduct discovery sessions to understand customer operations, define success criteria, and tailor implementation plans accordingly. - Set clear expectations with customers and internal stakeholders regarding timelines, responsibilities, and escalation paths. - Coordinate cross-functional collaboration between product, support, and customer teams to ensure alignment and transparency. - Deliver training sessions and empower customers to use the system autonomously, following best practices and implementation roadmaps. - Monitor post-launch usage and ensure a successful handoff to Support Services and Customer Success. - Provide technical support and troubleshooting during the implementation phase to ensure a smooth customer experience. - Most implementations are conducted remotely, but occasional travel (up to 25%) may be required for key customer engagements, primarily for on-site training and go-live support. About You - Proven experience in software implementation, customer success, or technical project management, preferably in a SaaS environment. - Proven ability to manage multiple projects and stakeholders simultaneously. - Excellent verbal and written communication skills. - Highly organized with strong attention to detail and a proactive mindset. - You leverage AI tools to boost productivity and enhance customer experiences, driving continuous improvement. - Comfortable working in a fast-paced, distributed work environment. - Passionate about customers, problem-solving, and continuous improvement. - Strong understanding of TMS or similar operational software platforms is a plus. Please note that this list is not exhaustive, and your job duties and responsibilities may be modified, expanded, or reassigned at the discretion of the company, based on business needs. Who We Are & Benefits Autura is committed to providing modernized benefits and a culture where people do their best work. - Competitive compensation - Comprehensive medical coverage, including company HSA contributions - 401(k) with a 4% company match - Open/Unlimited Paid Time Off - Remote-first flexibility, with meaningful in-person time as your team needs Autura is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. We purposefully cultivate a workplace where team members can thrive authentically and tenaciously to innovate, grow, and achieve both individual and shared goals. We recognize that creating an inclusive environment requires continuous effort and a willingness to adapt. As we continue to grow, we will proactively adapt our practices to embrace the diverse future ahead, promoting a culture of opportunity for all. Equal Opportunity Employer: We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status. Please note that this list is not exhaustive, and your job duties and responsibilities may be modified, expanded, or reassigned at the discretion of the company, based on business needs

• Own the post-sale activation pipeline for TowPay cross-sell opportunities across the customer base • Directly drive activation with assigned accounts while equipping and enabling other Customer Ops team members to do the same at scale • Develop repeatable playbooks, messaging, and objection-handling frameworks to accelerate time-to-live • Track and report on activation rates, identify bottlenecks, and drive continuous improvement • Once customers are live, drive adoption of TowPay across transaction types, locations, and workflows • Partner with other customer facing teams to embed payments into customer habits and workflows • Identify underutilizing accounts and develop targeted engagement strategies to increase volume and depth of use • Serve as the subject matter expert on TowPay best practices for the broader Customer Ops team • Act as the primary liaison between Autura's finance team and customers on chargeback disputes, fraud flags, and risk escalations • Help customers understand their risk exposure and adopt practices that reduce chargebacks and protect their payment standing • Work cross-functionally to ensure Autura's risk policies are communicated clearly and applied consistently • Partner with sales teams across Autura's product lines to ensure TowPay booking estimates are grounded in realistic activation assumptions • Support smooth customer handoffs from sales to implementation by establishing clear expectations around the payments onboarding process • Provide deal-level input on payment-related questions and customer readiness • Synthesize customer feedback and field observations into structured, actionable input for the product team • Serve as the voice of the customer on payments — surfacing friction points, feature gaps, and competitive context that should inform roadmap priorities

About Autura Autura is the leading software platform for the towing and recovery industry, providing purpose-built solutions that help towing operators run more efficient, profitable businesses. Our integrated product suite spans dispatch, impound management, compliance, and payments — giving operators a single platform to manage their entire operation. The Opportunity TowPay, Autura's integrated payment solution, represents one of our most significant growth opportunities — and we're looking for a Payment Operations Manager to own it. This is a senior individual contributor role sitting at the intersection of customer success, revenue, and product. You'll be responsible for driving both the activation of TowPay across our customer base and maximizing how deeply it's used once live. You'll bring a strong payments background — ideally from a vertical SaaS environment — and know how to move the needle in a business where integrated payments are both a product and a revenue driver. This role should sit in one of our Autura Hub Cities: Dallas, Houston, Kansas City, Cleveland, Las Vegas, Miami, DC, Buffalo, Atlanta You should be open to travel 10-20% of the year What You'll Own TowPay Activation - Own the post-sale activation pipeline for TowPay cross-sell opportunities across the customer base - Directly drive activation with assigned accounts while equipping and enabling other Customer Ops team members to do the same at scale - Develop repeatable playbooks, messaging, and objection-handling frameworks to accelerate time-to-live - Track and report on activation rates, identify bottlenecks, and drive continuous improvement TowPay Utilization & Expansion - Once customers are live, drive adoption of TowPay across transaction types, locations, and workflows - Partner with other customer facing teams to embed payments into customer habits and workflows - Identify underutilizing accounts and develop targeted engagement strategies to increase volume and depth of use - Serve as the subject matter expert on TowPay best practices for the broader Customer Ops team Fraud & Chargeback Risk Management - Act as the primary liaison between Autura's finance team and customers on chargeback disputes, fraud flags, and risk escalations - Help customers understand their risk exposure and adopt practices that reduce chargebacks and protect their payment standing - Work cross-functionally to ensure Autura's risk policies are communicated clearly and applied consistently Sales Collaboration - Partner with sales teams across Autura's product lines to ensure TowPay booking estimates are grounded in realistic activation assumptions - Support smooth customer handoffs from sales to implementation by establishing clear expectations around the payments onboarding process - Provide deal-level input on payment-related questions and customer readiness Product Feedback Loop - Synthesize customer feedback and field observations into structured, actionable input for the product team - Serve as the voice of the customer on payments — surfacing friction points, feature gaps, and competitive context that should inform roadmap priorities What We're Looking For - 6–10 years of experience in payments, payment operations, or a closely related field - Hands-on experience with integrated payments inside a vertical SaaS business — you understand how payments fit into a broader software workflow, not just as a standalone product - Proven track record of driving payment adoption and utilization, not just implementation - Familiarity with chargeback and fraud management processes in a SaaS or fintech context - Strong cross-functional collaborator — comfortable working across Customer Success, Finance, Sales, and Product - Data-driven and organized, with the ability to manage a pipeline of accounts and activation activities simultaneously - Excellent communicator who can translate payment complexity into clear guidance for customers and internal teams - Self-starter mindset with the ability to build structure and playbooks in a scaling environment Nice to Have - Experience in the towing, fleet, field service, or adjacent industries - Familiarity with ISV/PayFac payment models - Experience enabling or coaching non-payments colleagues to support payments-adjacent conversations Who We Are & Benefits Autura is committed to providing modernized benefits and a culture where people do their best work. - Competitive compensation - Comprehensive medical coverage, including company HSA contributions - 401(k) with a 4% company match - Open/Unlimited Paid Time Off - Remote-first flexibility, with meaningful in-person time as your team needs Autura is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. We purposefully cultivate a workplace where team members can thrive authentically and tenaciously to innovate, grow, and achieve both individual and shared goals. We recognize that creating an inclusive environment requires continuous effort and a willingness to adapt. As we continue to grow, we will proactively adapt our practices to embrace the diverse future ahead, promoting a culture of opportunity for all. Equal Opportunity Employer: We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status. Please note that this list is not exhaustive, and your job duties and responsibilities may be modified, expanded, or reassigned at the discretion of the company, based on business needs

• Lead and manage a team of 5-6 Business Development Representatives, focusing on individual coaching, performance optimization, and professional development • Develop and execute outbound prospecting strategies for Autura sales. • Build and refine qualification frameworks, messaging playbooks, and objection handling guides tailored to each buyer persona and sales motion • Oversee and analyze key BDR metrics including meetings set, show rates, SAO/SQL conversion, and pipeline generated, providing regular reporting to sales leadership • Maintain and optimize Salesforce for the BDR function, ensuring data accuracy, proper activity logging, and process compliance • Partner closely with Sales leaders to ensure smooth handoffs, gather feedback on lead quality, and continuously improve qualification criteria • Conduct weekly 1-on-1s with direct reports, providing coaching on prospecting techniques, messaging, and time management • Run structured pipeline reviews and deal hygiene sessions to ensure accurate forecasting and proper opportunity qualification • Identify and implement tools, sequences, and workflows that drive efficiency and scalability in the BDR function • Collaborate with Marketing to align on ICP definitions, content needs, and lead routing processes • Partner with Sales Enablement and Revenue Operations to develop training materials, onboarding programs and process improvements that support BDR performance.

• Own the post-sale handoff from Sales through seller launch; ensure sellers are onboarded, trained, operationally ready, and running their first successful auctions. • Educate sellers on Marketplace workflows, listing best practices, inspections, pricing, and auction cadence to ensure they are set up for repeat success. • Serve as the primary point of contact for a portfolio of Marketplace sellers; manage day-to-day communication, planning, and ongoing support. • Proactively monitor seller health, engagement, and auction activity to identify risk and intervene before churn or inactivity occurs. • Work with sellers to improve auction outcomes through better inventory mix, listing quality, timing, pricing strategy, and operational readiness. • Use Salesforce to execute playbooks, track seller health, and report on activation, retention, and engagement metrics. • Identify qualified opportunities for additional Autura products or services and route them to the Sales team. • Handle cancellation requests, objections, and seller issues; coordinate with Ops, Product, and Finance to resolve blockers. • Build relationships with decision-makers, champions, and day-to-day users within seller organizations. • Partner with Sales, Marketplace Operations, Product, and Marketing to deliver a seamless seller experience from launch through ongoing operations. • Capture seller feedback, obstacles, and success stories and relay them to the Director of Customer Success to continuously improve the seller journey.

• Lead the full sales process to close for your designated region • Collaborate closely with leadership to identify market demands, uncover growth opportunities, and strengthen product positioning and offerings • Implement an engaging, hands-on sales strategy to meet personal and team sales quotas, fostering a culture of active sales participation • Establish and deploy essential sales support tools to accommodate business growth, achieving revenue targets, and advancing market development objectives • Work closely with the client services and implementation teams for a seamless transition of new clients into the onboarding phase • Monitor, analyze, and report on sales metrics to guide strategies and ensure alignment with sales objectives • Occasional business travel to meet with clients • Work closely with Solution Engineers and Business Development Representatives to perform targeted market research, identify potential prospects, and engage with them effectively • Collaborating with customers, partners, and the larger ecosystem in a consultative sales process • Develop and support necessary marketing initiatives to enable lead generation and prospect identification