Role Description As a 988 Crisis Counselor, you will be responsible for providing crisis intervention, emotional support, and resources to all help-seekers via telephone. A high emphasis is placed on quality assurance and efficiency for this role. Primary Duties - Offers crisis-counseling services via phones with the program goal of answering 95% of calls within 20 seconds or less. - Completes safety assessment, safety planning, de-escalation, and follow-up with help seekers. - Serves as a mandated reporter in cases of suspected abuse or neglect. - Is familiar with resources and providing information and referrals to help seekers as appropriate. - Maintains accurate and detailed contact reports. Documentation must be completed in real time. - Mentors volunteers during their training process and provides on-going mentorship. - Fulfills continuing education requirements as requested and/or required for the agency, Suicide Prevention Center program and contracts. - Attends routinely scheduled meetings for the Suicide Prevention Center. Qualifications - Minimum of six months of relevant behavioral health experience, with one year of experience in crisis intervention or suicide prevention strongly preferred. - Possess a high school Diploma or equivalent. - Be 18 years of age or older. - Possess strong interpersonal skills, including the ability to empathetically engage with any individual regardless of background, and demonstrate a high level of emotional intelligence in the process. - Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines. - Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools, with strong typing and data entry skills required to accurately document interactions in real time. - Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace. - Be empathetic, flexible, and adaptable to varying situations. - Have open availability and flexibility to work within the program’s operating hours, including weekends and holidays. - Be reliable and able to adhere to schedules based upon program needs. - Complete yearly required continuing education trainings. - Have knowledge of all job specific skills including safety assessment, data collection, and triage. - Goal-oriented team player with strong experience working in large and complex systems. - A commitment to team objectives and Didi Hirsch philosophies. - Successfully pass our pre-employment screening, including a background check and live scan fingerprinting. Benefits - This is a fully remote position. - The pay for this position is $24.00 per hour with a $3.00 overnight differential. - The schedule is Wednesday-Sunday from 12:00am-4:00am PST, totaling 20 hours per week. - This role requires a three-week 40-hour per week training at the start of employment. - Ask us about loan repayment programs you may qualify for by working at Didi Hirsch. Company Description Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible.

• Provide end-to-end customer support for product- and service-related inquiries • Guide customers on the correct use of household appliances • Handle complaints by identifying root causes and implementing resolution steps • Accurately document interactions in internal systems • Follow quality guidelines and compliance requirements

• Lead and Supervise Campers: Supervise groups of 15+ campers weekly, creating a safe, inclusive, and engaging camp experience. • Foster group connection through team activities, games, and daily interactions. • Ensure a positive, supportive environment, manage camper behavior through restorative practices, and provide individual support based on campers' diverse needs. • Collaborated with instructors to deliver Galileo’s innovative, project-based curriculum, integrating science, technology, engineering, and math. • Support instructors by preparing materials and ensuring learning spaces are ready for each activity. • Engage in All Camp Activities: Collaborate with teammates to plan, set up, and run daily activities. • Lead campers during ceremonies, activities, snack, and lunch, ensuring safety and a positive camp spirit. • Lead and participate in camp songs, chants, and skits, bringing energy to opening and closing ceremonies. • Work as part of a team to make camp experiences joyful and memorable. • Provide Exceptional Customer Service: Greet campers and families with enthusiasm, ensuring a welcoming environment. • Follow check-in/check-out procedures for efficient attendance and safety. • Communicate with families about campers’ experiences as needed, ensuring a positive start and end to each day. • Build Your Skills with Ongoing Training and Support! Complete paid online training on innovation education, Galileo policies, and best practices before camp starts.

Intake Specialist - Full-time Location: PA-pittsburgh Job Description: Job Title: Intake Specialist Classification: Full-time/Exempt Reports To: Supervisor Compensation Range $33,500 - $45,236 Overview POWER's mission is to help women reclaim their lives from addiction and related emotional health issues and improve the well-being of future generations. We are an agency committed to providing quality gender-responsive, trauma-informed treatment and recovery supportive services to women with substance use and co-occurring disorders. The Intake Specialist is primarily responsible for coordinating all referrals, conducting screenings, making referrals to the appropriate programs, and coordinating admissions and intakes. Essential Duties and Responsibilities + Communicate with current and potential referral sources to maintain positive, collaborative relationships. + Conduct screening interviews to identify urgent drug and alcohol assessment needs. (Face-to-face screenings may be conducted for "walk-in" clients.) + Schedule client for level of care assessment with one of POWER's designated clinicians. Provide client with all relevant information about the assessment. + Communicate and confirm appointment date, time and location of assessments with clients. + Maintain all documentation within the client's Electronic Health Record (EMR) and other applicable systems. + Provide appropriate follow up on all client no shows. + Coordinate the admission and intake for all clients moving into POWER programs, to ensure a timely and smooth transition into treatment. + Coordinate the forwarding of screening, assessment, required consents, and other applicable documents to external agenices as appropriate for those seeking care externally of POWER. + Consult with supervisor and/or POWER's psychiatrist as needed. + Maintain education and knowledge regarding drug and alcohol treatment agencies, programs and maintain resources to be shared with clients. Minimum Qualifications + Associates degree in social work, counseling or related field or current PCB certification is preferred. Must be willing to work towards PCB credential such as CRS. + A minimum of two (2) years of experience in a drug and alcohol treatment setting is required. + Information technology proficiency with the ability to navigate Microsoft Office 365 suite, SharePoint, EMR and other applications. + Personal recovery experience not required, however, knowledge of recovery, support systems and community resources preferred. + Experience in a women-centered treatment environment or with gender-responsive care, and familiarity with motivational interviewing skills, preferred. + Valid PA driver's license. + Act 73, 33 and 34 clearance required Skills and Competencies + Excellent interpersonal skills and demonstrated ability to effectively engage clients. + Strong organizational and time-management skills. + Excellent customer service; strong written and verbal communication skills. + The ability to support organization's mission with a sensitivity of cultural diversity and workplace harmony. Working Conditions + Hybrid work environment with partial work from home and expected days in the office. + Primarily a sedentary role with heavy computer use + Ability to work the hours required to complete the job. Reasons to Choose POWER: Full time positions offer a comprehensive benefit package including: Medical/Rx Dental Vision Life Insurance Long term disability 401(k) with competitive employer match Educational reimbursement benefits Additional voluntary benefits including short term disability, supplemental life, and pet insurance A strong commitment to professional development FREE on-site campus parking FREE coffee every day. Get those coffee shop budgets under control! A staff meditation room. A staff only art room. The perfect place to spend a break and get creative