• Develop expertise to lead a focused development program. • Create, develop and execute donor communications and engagement plans, projects or programs. • Coordinate donor interests with the priorities of the organization. • Assist in fundraising initiatives, programs and events in alignment with the Philanthropy Institute's goals. • Proactively innovate within area of responsibility and approach work with a continuous improvement mindset. • Collaborate with internal and external stakeholders. • Provide various support activities for the fundraising team, including writing, gathering research and compiling other information that may aid in the fundraising process.

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Social Impact Intern! About the job Twilio is looking for a Social Impact Intern to join our Social and Environmental Impact (SEI) team. This is a unique role that gives you first-hand corporate social responsibility experience, and sits at the intersection of social impact, community engagement, and communications. As an intern, you won’t just be watching from the sidelines; you will be a key player in ensuring our social impact and community engagement initiatives drive both meaningful social change and business value. What You’ll Gain: - Hands-on Experience: Real-world exposure to how a major tech company integrates social impact into its core business strategy. - Cross-Functional Exposure: The chance to work alongside Sales, Marketing, Product, and Operations teams and meet employees with different workstreams around the globe. - Mentorship: Direct reporting line to the Social and Environmental Impact team with a focus on your professional development. Responsibilities In this role, you’ll: - Employee Impact Coordination & Operations (50%) - Assist in organizing and executing virtual and in-person employee engagement and volunteer opportunities and activities Help plan for Twilio’s annual Global Impact Week event, assisting with the coordination of 50+ volunteer events globally. - Draft communications for internal newsletters, intranet posts, and impact reports that highlight Twilio’s social impact initiatives and drive engagement. - Community Engagement & Research (30%) - Conduct literature reviews and background research on education, healthcare, and crisis readiness to inform our public sector engagement plans. - Help identify high-impact opportunities and nonprofits where digital communications technologies can meaningfully advance community outcomes. - Operations & Analysis (20%) - Develop reports and presentations as needed. Identify ways to make our internal systems more organized, efficient, and our social impact programs more user-friendly. - Monitor both the public sector tech landscape and the crisis readiness landscape to identify emerging trends and relevant conferences and learning opportunities for the team. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: - Currently pursuing a four-year degree in Political Science, International Affairs, Non-Profit Management, Business Administration, or a related degree. - Interest in corporate social responsibility/social impact - Strong interpersonal skills - Project/program management skills - Critical-thinking, problem-solving, organization skills - Entrepreneurial spirit, passion for innovation, and a commitment to driving change - Strong desire to contribute to a collaborative team atmosphere, dive in where needed, and learn new skills to offer excellent service to our customers (i.e. employees, nonprofits, and businesses). Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above. The estimated pay ranges for this role are as follows: - Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $29.00/hour - Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $31.00/hour - Based in the San Francisco Bay area, California: $35.00/hour The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until April 1st, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

• Leading all community efforts. • Full ownership of Softr’s primary community channels and communication. • Actively manage day-to-day for all community channels (Slack group, Twitter, etc). • Monitor, track, and report on feedback from social and online reviews. • Create and run community initiatives such as events, workshops, and Q&As. • Create and run new and existing programs such as Ambassador, Expert, Influencer programs. • Be the face of Softr’s community, engage and contribute to discussions on social media. • Propose and experiment with new initiatives for B2C & B2B customers. • Work closely with product and marketing teams to share insights and feedback.

Role Description We are seeking a Community Research Specialist to join our team. This role is dedicated to bridging the gap between community sentiment and product development. You will be the primary person responsible for formalizing how we analyze user feedback, investigate community needs, and translate those insights into actionable recommendations for our teams. This role informs decision-making through structured community research and insights, but does not directly own product prioritization, roadmap decisions, or frontline community support operations. Your work will directly support our 2026 North Star goals, specifically in creating a formal feedback framework and identifying growth opportunities across our 250,000+ wikis. You’ll partner directly with Product, Community Operations, Data Science and Analytics to shape the community strategy through robust, repeatable research. You should have a "data-first" mindset, a passion for fan culture, and the ability to turn qualitative conversations into quantitative trends. Qualifications - 3+ years of experience understanding fan bases and online communities. - Proven ability to design and analyze surveys and lead qualitative research discussions or focus groups. - Strong understanding of online community dynamics, social platforms, and the nuances of fandom culture. - Excellent written communication skills, with the ability to "tell a story" through data for non-technical audiences. - Hands-on experience managing feedback loops, prioritizing requests, and coordinating with teams. - Ability to work independently, managing multiple research threads with high flexibility. - Experience with data visualization and analytical tools. - Experience with SQL or basic data querying. - Genuine passion for Fandom, gaming, or pop culture. Requirements - Conduct qualitative and quantitative research to identify user behaviors, motivations, and unmet needs. - Organize and facilitate community discussions, focus groups, and roundtables to gather deep feedback on specific product themes or platform updates. - Design, deploy, and analyze targeted user surveys to validate hypotheses and measure sentiment on specific initiatives. - Analyze recurring themes in community discussions to categorize "voice of the customer" trends. - Map end-to-end user journeys to identify friction points and opportunities for better platform engagement and support. - Manage the Community Zendesk feedback queue, ensuring that user ideas, concerns, and feedback are acknowledged, categorized, and synthesized. - Help segment our user base (from core contributors to casual visitors) to provide tailored insights for different platform experiences. - Collaborate with the Community Managers and others to identify "high-potential" communities for growth and retention. - Act as the bridge for insight visibility; ensure feedback and feature requests are clearly captured and communicated through Zendesk and JIRA. - Work closely with Product and Community teams to provide data-backed solutions for detected community pain points. - Contribute to the creation of a unified community database that tracks previous decisions, tools, power users, and user feedback. - Suggest and help implement AI-powered or automated tools to streamline community reporting and sentiment tracking. Benefits - Laptop and all the gear you need for work. - Free access to a multitude of popular online courses and books sponsored by our company. - Training (unlimited Udemy + more). - Company stock options. - Company swag packages. - Private Medical and Dental Insurance. - Life insurance, critical illness insurance, and income protection insurance. - Company pension 5% ER, 5% EE. - VTO (Voluntary Time Off) - a day off every quarter for volunteering non-profit. - Frequent team bonding events. - Flexible work hours & time-off. - Employee Interest and Hobby Groups supported by our company. - Open, energetic and fan-focused, international work environment.