• Assist in organizing and executing virtual and in-person employee engagement and volunteer opportunities and activities • Help plan for Twilio’s annual Global Impact Week event, assisting with the coordination of 50+ volunteer events globally. • Draft communications for internal newsletters, intranet posts, and impact reports that highlight Twilio’s social impact initiatives and drive engagement. • Conduct literature reviews and background research on education, healthcare, and crisis readiness to inform our public sector engagement plans. • Help identify high-impact opportunities and nonprofits where digital communications technologies can meaningfully advance community outcomes. • Develop reports and presentations as needed. Identify ways to make our internal systems more organized, efficient, and our social impact programs more user-friendly. • Monitor both the public sector tech landscape and the crisis readiness landscape to identify emerging trends and relevant conferences and learning opportunities for the team.

• Community management across all our social media channels (Instagram, TikTok, Facebook; podcast; WhatsApp) – responding to comments and community inquiries with sensitivity and professional understanding • Content production for the communities, e.g., creating appropriate content such as text, images, or videos for the communities you manage • Active community engagement • Monitor all social channels for content we should respond to in order to actively and organically increase the reach of our mission and products • Identify community needs, sentiments, and frequent questions, and share community insights with the relevant teams • Support the development of community formats, campaigns, and guidelines • Evaluate our community channels

• Be an everyday presence in our Discord server, engaging authentically with our players across channels, topics, and live sports moments. • Serve as a trusted point of contact, responding quickly and helpfully to player questions and needs. • Create and execute community-first campaigns including giveaways, AMAs, live chats, and themed events in partnership with internal and external teams. • Monitor sentiment, player behavior, and emerging trends, and share insights regularly to improve products, features, and the overall experience. • Champion the community’s voice across the company while upholding our brand tone and standards. • Support coverage during sports-heavy periods — evenings, weekends, and big game days (on rotation).

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours We are looking for a Senior Community Associate to help us build the most engaged, trusted, and exciting sportsbook community in the game. You'll be on the front lines of our official Discord server, helping connect, support, and energize our players every day. In this hands-on, execution-focused role, you'll work closely with the Community Lead to bring our brand to life through conversations, content, and events that matter to our players. What you'll do - Be an everyday presence in our Discord server, engaging authentically with our players across channels, topics, and live sports moments. - Serve as a trusted point of contact, responding quickly and helpfully to player questions and needs. - Create and execute community-first campaigns including giveaways, AMAs, live chats, and themed events in partnership with internal and external teams. - Monitor sentiment, player behavior, and emerging trends, and share insights regularly to improve products, features, and the overall experience. - Champion the community's voice across the company while upholding our brand tone and standards. - Support coverage during sports-heavy periods - evenings, weekends, and big game days (on rotation). What you'll bring - At least 3 years of experience building, moderating, or supporting digital communities; preferably around sports, gaming, or consumer brands. - Deep familiarity with Discord, including mod tools, roles, bots, and engagement features. - Proven ability to create thumb-stopping content and conversations tailored to specific communities. - Excellent written communication skills with a flexible tone: professional, playful, empathetic - whatever the moment calls for. - A strong sense of urgency and ownership - you're fast, proactive, and solutions-focused. - An understanding of Sportsbook or Daily Fantasy Sports products and can talk betting lines, big games, or prop picks without missing a beat. - Experience moderating high-volume communities or social platforms during live events is a plus. - Knowledge of responsible gaming practices and customer safety. #LI-JF1 #LI-REMOTE #AC2025 Join Our Team We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role. The US base salary range for this full-time position is 66,900.00 USD - 83,600.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.