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Ro

Our mission is to revolutionize healthcare by building accessible, impactful, and trusted care that people want.

Associate Director, Customer Experience Operations

DirectorDirectorFull TimeRemoteLeadTeam 201-500Since 2017H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

69 days ago

Salary

$133K - $165K / year

Seniority

Lead

No structured requirement data.

Job Description

Associate Director, Customer Experience Operations

Ro

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts. Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide. At Ro, the care experience is at the heart of how we build trust with our patients. Every conversation, every resolved issue, and every moment of support shapes how people experience their healthcare - often during moments when they need it most. As the Associate Director of Customer Experience Operations, you’ll lead and evolve Ro’s onshore Member Experience organization, guiding the strategy and performance of a ~100+ person US-based care team that supports patients across messaging, email, and voice. You’ll do this by leading a strong bench of frontline leaders who support teams of coordinators, senior coordinators, and quality specialists. Your focus will be on building leadership capability, strengthening operational systems, and ensuring our care teams are set up to deliver thoughtful, high-quality support at scale. You’ll play a central role in shaping how care works at Ro. Our Member Experience team sits at the intersection of patients, product, and operations - which means the insights from our frontline teams often become the catalyst for meaningful improvements across the company. You’ll help ensure those insights are heard and turned into action. You’ll partner closely with Product, Engineering, Legal, Quality & Safety, Operations Strategy, and Information Security to improve systems, workflows, and policies that impact the patient journey. Your work will help ensure that the care experience isn’t just reactive - it’s thoughtful, scalable, and continuously improving. You’ll also help us build the operating systems behind great care: strong leadership development, clear performance frameworks, scalable processes, and tools that make our teams more effective. That includes leveraging CRM platforms, automation, and emerging AI capabilities in ways that enhance our support without losing the empathy and human connection that defines the Ro experience. Ultimately, this role is about building an organization where great care can scale - where teams feel supported, leaders grow, and patients consistently receive the thoughtful, high-quality experience they deserve. What You'll Do: - Own the end-to-end performance of Ro’s onshore Member Experience organization across support channels (e.g., messaging, email, voice), with accountability for service quality, productivity, staffing health, and overall operational effectiveness - Lead, coach, and develop frontline leadership, setting clear expectations for performance, consistency, and growth while building strong leadership capability across a scaled frontline organization - Establish and evolve the operating model for Ro’s internal care organization, including performance frameworks, staffing alignment, escalation paths, and operating rhythms that ensure teams are set up for success and aligned to Ro’s standards - Serve as the primary operational leader for Ro’s onshore care teams, fostering a culture of accountability, strong coaching, and continuous improvement across leaders and frontline teams - Design and implement scalable workflows, SOPs, and knowledge tools that enable consistent, high-quality patient support across all care channels - Partner closely with QA, Capacity Planning, and Operations Strategy to identify systemic performance gaps and lead targeted, data-driven interventions across teams and support channels - Leverage tools such as Zendesk, AI-enabled workflows, macros, automations, and chatbots to streamline operations, improve efficiency, and enhance the patient experience without losing the human touch - Champion the voice of the patient and frontline teams by translating operational insights into clear recommendations for Product, Pharmacy, Engineering, and other partners to improve the end-to-end care experience - Partner cross-functionally with Product, Engineering, Legal, Quality & Safety, Operations Strategy, and Information Security to ensure systems, policies, and processes support both patients and frontline teams - Partner closely with Ro’s BPO operations leadership to ensure alignment across internal and outsourced care teams, driving consistent service standards, workflows, and patient experiences across the broader Member Experience organization - Lead operational change initiatives across the care organization, including new product launches, workflow updates, tooling improvements, and policy changes, ensuring structured rollout, training, and adoption What You’ll Bring to the Team: - 5+ years of experience in customer support, patient experience, or service operations, with increasing scope and ownership in complex, scaled environments - 3+ years of direct leadership of Customer Experience teams - 3–5+ years of people leadership experience, including leading managers or senior leaders, with a strong track record of developing high-performing teams - Experience owning omnichannel support operations (e.g., chat, messaging, email, voice) and driving consistency across channels at scale - Hands-on familiarity with CRM and customer communications platforms (e.g., Zendesk), including automation, macros, and AI-enabled workflows - with the ability to partner effectively on tooling strategy and adoption - Strong data fluency, with demonstrated experience analyzing performance across volume, quality, satisfaction, and efficiency, and translating insights into operational action - Proven ability to design and implement standardized workflows, SOPs, and scalable process improvements across distributed or outsourced teams - Comfort operating in a fast-paced, high-growth environment, balancing near-term execution with long-term operational thinking We've Got You Covered: - Full medical, dental, and vision insurance + OneMedical membership - Healthcare and Dependent Care FSA - 401(k) with company match - Flexible PTO - Wellbeing + Learning & Growth reimbursements - Paid parental leave + Fertility benefits - Pet insurance - Student loan refinancing - Virtual resources for mindfulness, counseling, and fitness We welcome qualified candidates of all races, creeds, genders, and sexuality to apply. The target base salary for this position ranges from $133,000 - $165,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary. Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites). At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law. See our California Privacy Policy here.

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Full TimeRemoteTeam 201-500Since 2008H1B No Sponsor

Join the Origis Energy Team! Origis Energy is accelerating the transition to a carbon-free future by Reimagining ZeroSM. As one of America’s leading renewable energy and decarbonization solution platforms, the company continues to expand and reimagine its contribution to the world’s net-zero goals. Origis Energy puts customers first to deploy a wide range of sustainable solutions for grid power generation, performance optimization, and long-term operation of solar and energy storage plants across the U.S. Founded in 2008, Origis Energy is headquartered in Miami, FL. The Origis team, regarded as one of the leading developers in the U.S., is committed to living five core values in all interactions both with each other and external stakeholders: Solve for Tomorrow. A role with Origis Energy puts you at the forefront of the transition to clean energy. Are you ready to bring new ideas? Do you exist to find solutions? That’s how we revolutionize energy and build a carbon-free future - through unmatched service and relentless innovation. Rise Together. To succeed here, you’ll collaborate with others and work as one team, across various teams including solar and energy storage development, financing, engineering, procurement and construction (EPC) and operations, maintenance and asset management. Are you open to diverse perspectives and prepared to work seamlessly across disciplines to reach our collective goals? Perform at Peak. We’re seeking team members who bring authentic energy and passion to every task. How can you use your natural strengths, genuine optimism and intelligence to make your greatest contributions to Origis? Inspire & Grow. The Origis team is comprised of knowledgeable, passionate solar and energy storage experts who bring deep expertise and solution-driven thinking to clients. A successful Origis team member encourages others and sets a high bar for growth. We have a culture of continuous improvement because each team member takes the role of both learner and mentor. Be Resilient. The spirit in which we tackle the energy challenges and objectives of our clients means we consistently stretch for the extra mile. We all take initiative and remain adaptable, overcoming obstacles by prioritizing respect. Position Description The Director Project Development, Data Centers, reporting to the SVP, Project Development, will support the origination and execution of data center infrastructure and utility-scale solar projects. This role will work across the full development lifecycle - originating, evaluating, and advancing data center land sites through land control, entitlements, permitting, and infrastructure readiness, culminating in sale and handover to third‑party data center developers. The primary objective is to drive pipeline growth and successful project execution across data center land development and utility‑scale solar and energy storage. The Director Project Development, Data Centers is a regular, full-time position, and is eligible for our generous employee benefits package, including employer paid health insurance, paid time off, a 401(k) plan with employer matching contributions, and other great benefits. 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Interconnection, Utilities & Infrastructure - Evaluate transmission grids and land constraints to identify and recommend optimal sites for data center land development and co‑located or adjacent energy opportunities. - Interface with utilities, ISOs/RTOs, municipalities, and other regulatory entities regarding transmission, distribution, interconnection and service agreements - Work closely with early‑stage interconnection teams to assist with interconnection applications, study management, and milestone tracking through LGIA execution, where applicable to land value and marketability. - Assess infrastructure readiness (electric, water, gas where applicable, access roads, fiber) and identify gaps or mitigation strategies to improve site attractiveness to buyers. 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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We embrace and encourage our employees’ differences as that is what makes our employees unique. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. More information is available here. California Applicants: Please review our California Privacy Policy and Notice at Collection. Request for Support or Accommodations: As part of our effort to provide equal opportunity to qualified disabled veterans and individuals with disabilities, we are happy to offer support and special accommodations in order for you to successfully reach us with your interest. Please reach out to us at candidateaccommodations@origisenergy.com if you would like to request help with your application.

United States
Doximity logo

Sales Director - Talent Solutions

Doximity

Doximity is a private online network designed to help physicians connect with other healthcare professionals to improve productivity, collaborate, and discover

Director69 days ago

Sales Director - Talent Solutions Doximity is seeking a Sales Director to drive revenue and manage strategic relationships within the #1 digital network for U.S. clinicians. You will identify high-value opportunities and navigate complex negotiations using our proprietary technology. This role requires a resilient, quota-driven professional who can build consultative partnerships with health systems and collaborate cross-functionally to deliver solution-oriented results. You will leverage a brand trusted by 85% of U.S. physicians to secure major partnerships and directly influence how healthcare communities build their teams. We are looking for a proactive self-starter with the grit to hit the ground running and the communication skills to influence stakeholders. This role can be filled in our San Francisco headquarters OR remotely in the U.S. How you’ll make an impact: - New Business Development: Prospect and secure new clients using proprietary technology to target high-value leads. - Sales Cycle Collaboration: Partner with Recruiters and Client Success Managers to efficiently close deals. - Healthcare Mission: Support the well-being of physicians and the communities they serve. - Revenue Generation: Drive growth by identifying new business opportunities and effectively presenting Doximity’s suite of solutions. - Strategic Partnerships: Build and maintain high-level customer relationships by deeply understanding client needs and delivering value-driven outcomes. - Sales Execution: Lead complex negotiations and use persuasive communication to close deals. What We’re Looking For: - Sales Track Record: 3–7 years of sales experience with a verified history of exceeding KPIs. - Resilience: High emotional intelligence and the ability to remain productive after rejection. - Strategic Hunting: Proficiency in using tech for prospecting and critical thinking to deliver solution-oriented responses. - Communication: Clear, empathetic, and confident interpersonal skills for a quota-driven environment. - Grit: A proactive self-starter with the determination to "hit the ground running." Perks and Benefits - Medical, dental, and vision coverage for you and your family - 401k with an employer matching program - Employee stock purchase plan - Parental leave - Life, AD&D, and Disability - Generous time off, holidays, and wellness benefits! Compensation The US total compensation range for this full-time position includes salary and commissions. Our ranges are determined by role and level. 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Doximity Talent Solutions offers hospitals and health systems a comprehensive product suite that includes best-in-class sourcing, full-service placement – locums, clinical and executive search – and advanced advertising options targeting engaged clinician audiences. It’s a range of products that no other company can offer. More About Doximity… For the past decade, it’s been our mission to help every physician be more productive so they can provide better care for their patients. We believe that when doctors are connected, the healthcare system works better and patients benefit. Doximity enables our verified clinician members to collaborate with colleagues, stay up-to-date with the latest medical news and research, manage their careers, and conduct virtual patient visits. Today, Doximity is the leading digital platform for U.S. medical professionals, with over 80% of physicians, 50% of all nurse practitioners and physician assistants, and 90% of graduating medical students as members. 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Indiana + 1 moreAll locations: Indiana | California
ServiceNow logo

Regional Sales Director, State and Local Government - US Northeast Region

ServiceNow

As the AI platform for business transformation, we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments, from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C," as we like to call it). With more than 8,100+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™. Explore your future career with us, visit www.servicenow.com/careers. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Director69 days ago
Full TimeRemoteTeam 10,001+Since 2004H1B Sponsor

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: - Build a team of direct Sales Executives to drive rapid new business sales growth in the region - Build and drive sales strategy for the region in conjunction with Sales Operations to effectively Go-To-Market including understanding the competitive landscape, presence and strength within the region - Actively engage in territory planning, relationship development and opportunity development and driving revenue by supporting and assisting Field Sales Teams in closing opportunities - Recruit, coach and mentor team members to drive excellence - Development of territories and quota for the sales team and effectively communicate to set performance expectations within the team - Manage and report accurate forecast and pipeline to the business - Achievement of annual sales goals on a quarterly and annual basis is required - Engage and align effectively in C-level meetings in order to properly understand customer business requirements - Build effective working relationships with Solution Consulting, Business Units, Professional Services, Marketing, our Partner community and the ServiceNow executive team - Retain and grow existing customer base with regular non-sales customer engagement activities to deliver an excellent customer experience Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - Extensive track record of new business sales success including presentation and negotiation skills within industry and at C Level - Strong success in recruiting, coaching and managing an exceptional sales team - Strong strategic thinking including analytical and financial planning skills to meet and exceed quotas and goals. - Ownership of accurate CRM reports including current and future quarterly forecasts and opportunity inspection - Experienced in driving sales process and drive effective working relationships with Sales Operations - Ability to understand the 'bigger picture' and business drivers around IT - Ability to build long term strategic and senior level relationships - Ability to adapt and work effectively within a rapidly changing and growing environment - Demonstrates strong business and financial acumen - Built self-motivated sales teams that embrace a culture of collaboration, enthusiasm, and overachievement - Champions and promotes top performers, constantly develops and coaches the team and themselves, and topgrades appropriately - Proven partner relationships and networks, and ability to grow the impact of revenue streams and territory development through the partner ecosystem - Ownership of driving successful pipeline generation activities developed by marketing or the partner community JV20 For positions in this location, we offer a base pay of $153,750 - $253,700, plus equity (when applicable), variable/incentive compensation and benefits. 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To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Regular - Region: AMS - North America and Canada - Work Persona: Flexible or Remote

United States
$153K - $253K / year
Job Closed
Later logo

Associate Director, Client Strategy

Later

Level up your social media marketing strategy ✨ Schedule, plan, engage & grow 🌴

Director69 days ago
Full TimeRemoteTeam 51-200Since 2014H1B Sponsor

• Influencer Strategy Creation: Craft outcome-driven strategies for existing and prospective accounts seeking to maximize their ROI when using Later for influencer marketing and social media marketing • New Business Proposal Support: Collaborate with Sales to create compelling new business proposals that include thoughtful research, insights, creative campaign concepts, curated creator examples, and outcome expectations • Strategic Business Review Support: Collaborate with Account Management and services to prepare Strategic Business Reviews (SBRs) for Accounts paying Later $50,000 or more per year • Industry Best Practices: Build and maintain best practices for doing influencer marketing and social media marketing for a variety of dimensions, including but not limited to industry vertical, social platform type, and marketing objective • Industry Benchmarks: Build and maintain industry performance benchmarks (e.g. CPE, CPM, Engagement Rate, etc) by industry vertical and social platform type, and use when crafting strategies, proposals and SBRs • Cross-Functional Collaboration: Effectively collaborate with internal teams, including the strategy, sales, account management, services, marketing, and product teams, to ensure alignment on account strategies, best practices, and benchmarks. • Continuous Learning and Development: Stay abreast of industry trends, best practices, and emerging technologies to enhance skills and expertise continuously.

United States
$145K - $160K / year