Why Ryan? - Hybrid Work Options - Award-Winning Culture - Generous Personal Time Off (PTO) Benefits - 14-Weeks of 100% Paid Leave for New Parents (Adoption Included) - Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement - Benefits Eligibility Effective Day One - 401K with Employer Match - Tuition Reimbursement After One Year of Service - Fertility Assistance Program - Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service The Manager assists the Director in directing a team of senior consultants and consultants in helping clients identify and claim R&E [commonly known as Research and Development (R&D) tax credits and then assists the R&E Director and/or Sr. Manager in defending those credits when necessary in the context of an audit by the Internal Revenue Service (IRS) and/or state tax authorities. The Manager will diagnose, develop, and implement solutions for client tax needs. The Manager will also direct tax research, formulate tax plans, train new staff employees, senior consultants and consultants, and perform tax reviews. ***Open remotely anywhere in the U.S.*** Duties and responsibilities, as they align to Ryan’s Key Results: - Conduct QA/QC reviews of R&D tax credit studies for accuracy and completeness. - Support quality control for cost segregation, §179D, and §45L studies. - Assist in developing review protocols and training materials. - Maintain a small book of studies to stay technically sharp. - Participate in client calls and provide technical support as needed. Education and Experience: - Bachelor’s degree in Accounting, Finance, Engineering, or related field. - 3+ years of experience in federal tax incentives, especially R&D credits. - Strong attention to detail and documentation standards. - Effective communication and organizational skills. Professional Skills: - Must have excellent organization and time management skills, strong communication skills, and willingness to learn and be a team player. - Expert level knowledge of Microsoft® Word, Access, Excel, PowerPoint, and Outlook, as well as Internet navigation and legal/technical tax code research tools. Certificates and Licenses: - Valid driver's license required. Supervisory Responsibilities: - Assists Director and/or Manager, as requested, to directly supervise employees in the R&D Tax practice and carries out supervisory responsibilities in accordance with the Firm’s policies and applicable laws. Work Environment: - Standard indoor working environment. - Occasional long periods of sitting while working at computer. - Position requires regular interaction with employees and clients both in person and via e-mail and telephone. - Travel Requirement: up to 30 - 50% Equal Opportunity Employer: disability/veteran ​

About the Role We are seeking a results-oriented Professional Services Manager to lead a team of consultants and oversee the seamless technical deployment of Abnormal Security products for our clients. This role plays a pivotal part in ensuring that our Professional Services team consistently delivers high-quality outcomes while fostering a culture of excellence, collaboration, and continuous growth. This role requires a blend of strong leadership, technical expertise, and exceptional operational oversight. You will refine processes to enhance efficiency, while guiding your team to achieve operational excellence, deliver value to clients, and uphold the organization’s core values. In this job, you will bring these skills - Minimum of 3+ years of experience leading a team or managing direct reports. - Ability to inspire, mentor, and guide a team toward achieving shared goals. - Proficiency in performance management, including setting clear expectations, providing constructive feedback, and fostering professional growth within the team. - Clear, transparent, and consistent communication to foster alignment within the team and with clients. - Exceptional skills in communication, emotional intelligence, and client relationship management. - Managing conflicts constructively, promoting trust, and ensuring productive outcomes. - Experience managing complex client-facing projects, ensuring they meet quality standards, timelines, and client expectations. - Strong understanding of professional services delivery and customer lifecycle. - Experience in working across teams or departments to align objectives and drive collective success in a fast-paced environment. - Analytical and creative thinking to identify challenges and implement effective solutions. - Ability to adapt to changing priorities, handle ambiguity, and remain composed under pressure. Role Responsibilities + Deliverables - Lead a team of consultants, providing guidance, mentorship, and support to ensure professional growth and project success. - Provide coaching and career guidance to team members, helping them achieve their aspirations and align their development with organizational needs. - Set clear objectives, provide constructive feedback, and foster a culture of accountability. - Ensure project deliverables meet established quality standards and are completed within agreed timelines to drive customer satisfaction. - Coordinate resources effectively to balance team capacity and project needs. - Facilitate effective communication within the team and across the organization. - Collaborate with other teams and stakeholders to ensure alignment and successful project outcomes. - Continuously seek opportunities to optimize workflows and improve team efficiency. - Implement plans and processes that drive operational success and enhance business outcomes. - Align recruitment efforts with the long-term goals of the organization, supporting strategic hiring initiatives. #LI-MC2 Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

• Lead a team of talented consultants to successfully deliver Dayforce HCM solutions to our clients • Oversee project implementation, manage client relationships, and drive business growth by ensuring that our Dayforce engagements meet the highest standards of quality and efficiency • Collaborate with cross-functional teams to assess client needs, design solutions, and deliver high-impact Dayforce configurations • Provide expertise and support to the Dayforce functional team • Maintain up-to-date knowledge of Dayforce capabilities, features and updates • Provide thought leadership in the HCM space and on Dayforce leading practices • Build and maintain strong, long-lasting client relationships • Demonstrate a thorough understanding of complex change concepts specifically within HR technology and implementation • Deliver quality services • Value and model excellent client service by establishing goals and implementation plans to achieve a high-quality deliverable and within expected timeframes • Monitor progress, manage risk, and confirm key stakeholders are kept informed about progress and expected outcomes • Develop and maintain productive relationships with client management • Focus on deliverables and client business priorities • Manage expectations of service • Understand the client's industry and recognize key performance drivers and business trends • Demonstrate high levels of technical and professional knowledge and quickly assimilate new knowledge • Keep up to date with current developments and trends in advisory services capabilities and industry knowledge • Generate new business opportunities • Understand EY and its service lines and actively assess/present ways to serve clients • Develop long-term client relationships and networks • Develop relationships with other EY team members across all practices to serve client needs • Flexibility and ability to travel; willingness to travel on short notice to meet client needs; travel is estimated at 30%

Role Description As a Customer Success Manager, you’ll own long-term relationships with a portfolio of SMB customers using Beyonk’s software to run mission-critical parts of their business. This is a commercial role. You’ll be responsible for retention, renewals, and upsell, while also spending around 25% of your time on customer support (more initially) to build deep product knowledge and real customer empathy. You’ll work closely with business owners who aren’t always tech-savvy, during moments when the platform has to work. Your job is to bring clarity, confidence, and commercial value. - Own a portfolio of customers post-sale, acting as their main point of contact - Lead onboarding and early adoption, helping customers set up for success - Proactively manage renewals, retention, and upsell opportunities - Translate customer goals into clear recommendations that drive revenue and results - Spend ~25% of your time handling customer support tickets and chats (more initially) - Troubleshoot issues, guide best practice, and feed insights back into the wider team - Run structured check-ins, especially ahead of peak trading periods - Spot risk early and take ownership of resolution Qualifications - SaaS experience serving SMB customers - Comfort working with non-technical decision-makers - Exposure to attractions, hospitality, events, tourism, or leisure via software platforms serving those industries - Experience owning renewals and upsell conversations - Confidence balancing customer advocacy with commercial responsibility Requirements - Calm under pressure - Clear in communication - Comfortable switching between hands-on problem-solving and commercial conversations Benefits - Fully remote role - Ideally based in Austin, Texas - Around 25% of time spent on support (higher initially during onboarding) - Occasional evening or weekend work during peak periods (compensated) - Comfortable managing your own time, priorities, and customer portfolio Company Description Beyonk Group is on a mission to help experience and attraction businesses grow faster and smarter. As a full-scale growth partner, we combine industry-leading booking and ticketing software with powerful marketing services and data-driven insights - helping attractions and experience providers operate efficiently, reach more visitors, and maximise revenue. - We’re growing fast, welcoming thousands of customers a day to incredible experiences, and expanding across the UK and US. - We work partly remotely and partly from our London office, in a fast-paced, collaborative, and ambitious environment. - Join us at the early stages of an exciting new chapter for Beyonk Group. - We’re a lean team where every role matters and every voice counts. - Beyonk Group is an equal opportunity employer.