Job Closed
This listing is no longer active.
Simplifying the business of running a business.
Director, Customer – Internal Enablement
Location
United States
Posted
134 days ago
Salary
$168.8K - $204.1K / year
Seniority
Lead
Job Description
Director, Customer – Internal Enablement
WEX
• Define the enterprise enablement vision, strategy, and multi-year roadmap aligned to Health & Benefits business priorities. • Translate strategy into operating plans, quarterly priorities, and execution roadmaps for internal and customer enablement teams. • Establish governance, prioritization, and intake models to focus enablement efforts on the highest-impact initiatives. • Ensure all enablement approaches are scalable, repeatable, and sustainable. • Establish and lead the Enablement CoE to define standards, frameworks, governance, and best practices across internal and customer-facing teams. • Design and deliver role-based enablement for Account Management, Account Services/Support, and Onboarding/Implementation teams.
Job Requirements
- 10+ years of experience in enablement, customer success, operations, learning & development, or related fields; fintech, SaaS, or benefits administration experience preferred.
- Proven experience building enablement frameworks or Centers of Excellence with measurable outcomes.
- Strong strategic and operational skills with the ability to translate strategy into execution.
- Demonstrated success influencing cross-functionally without direct ownership.
- Experience partnering with Sales Enablement, Product, Marketing, Operations, Legal, and Compliance.
- Excellent communication, facilitation, and program management skills.
- Data-driven mindset with experience leveraging metrics, NPS, and customer insights.
Benefits
- health, dental and vision insurances
- retirement savings plan
- paid time off
- health savings account
- flexible spending accounts
- life insurance
- disability insurance
- tuition reimbursement
Related Guides
Related Categories
Related Job Pages
More Director Jobs
Market Director, Merchandising
SyscoA multinational distributor of food products, Sysco offers careers in information technology, sales, warehousing, and as drivers and encourages individuals tran
• Responsible for market-level performance, leading the management of the market merchandising team • Lead a large team (10+) of market planners and market analysts to achieve team goals • Conduct comprehensive performance reviews with each associate per Sysco standards • Oversee market-level realized equity, earned income and product mix including item equity management and market cost utilization • Manage the steady-state execution of supplier, corporate and Market Merchandising initiatives
• Serve as the Scrap and Manufacturing Process Waste Reduction Network Program Lead, including definition of measurement systems, visibility, and reporting for material, process, and performance-related waste. • Act as Operations Productivity Lead, managing business productivity process implementation and ongoing evolution across the network. • Partner with Site FP&A teams to align definitions, standardize financial measures, and ensure consistent application of productivity, scrap, labor, and cost-of-sales metrics across global manufacturing sites. • Define and drive labor efficiency and workforce utilization optimization metrics, including financial impact assessment and prioritization insights to support workforce strategy decisions. • Lead alignment of financial and operational performance metrics across SAP S/4, MES, and emerging AI-driven analytics solutions, in partnership with Operations Finance and AI & Data teams. • Drive automation of next-generation manufacturing performance metrics to enable scalable, timely, and decision-ready insights. • Ensure consistency and integrity of financial inputs supporting manufacturing execution, productivity, and cost-of-sales initiatives across the global manufacturing network. • Establish performance measurement systems that translate business performance into financial insights, enabling fact-based decision-making. • Drive capacity optimization analyses and develop cost attribution models that translate manufacturing execution and capacity decisions into clear financial impact to support network-level decision-making. • Lead the Bend the Cost Curve initiative for Manufacturing, defining initiatives and tracking value realization across the network. • Deliver financial value by fostering a culture of continuous improvement, with emphasis on scrap and waste reduction, productivity optimization, and cost-of-sales improvement.
• Define and execute the wholesale strategy while driving operational excellence • Lead the implementation of wholesale initiatives, ensuring alignment with timelines, budgets, and quality standards • Partner with Operations, Finance, Technology, and Product teams to ensure seamless execution of wholesale programs • Monitor KPIs and financial metrics to assess program impact and identify improvement opportunities • Build and lead a high-performing team focused on strategy execution and continuous improvement
• Develop and implement GPO strategies aligned with enterprise goals. • Drive contract performance and market competitiveness through data-driven insights. • Serve as the primary liaison with GPOs, health authorities, and key decision-makers. • Build and maintain strong partnerships to enhance member value. • Oversee process optimization (e.g., Order-to-Cash), ensuring standardization and compliance. • Develop technology roadmaps to support procurement and operational efficiency. • Monitor market dynamics and purchasing data to identify trends and opportunities. • Manage KPIs and deliver measurable economic value to members and clients. • Partner with sales, marketing, IT, legal, and finance to ensure cohesive GPO engagement. • Coach and mentor staff to foster a high-performance, collaborative culture. • Lead negotiations on pricing, terms, and conditions with suppliers.



