Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. Summary The Senior Test Delivery Lead is a program level‑ leadership role within the Testing Center of Excellence (TCoE), positioned between the Test Delivery Director and Test Delivery / QA Leads. This role is responsible for the end to end‑ oversight of testing delivery for one or more programs, ensuring execution aligns with approved scope, schedules, quality expectations, and SLA/KPI commitments. The Senior Test Delivery Lead translates strategic direction into actionable delivery plans, providing strong governance and execution oversight while enabling Delivery Leads to focus on project‑level execution. Your role in our mission - Program Level‑ Delivery Oversight Provides oversight for testing delivery across assigned programs, monitoring progress, dependencies, risks, and quality outcomes throughout the SDLC. Ensures test planning, execution, and reporting remain aligned with program milestones, release schedules, and business priorities. - Stakeholder and Cross ‑Functional Coordination Acts as the primary program level coordination point between Test Delivery Leads, Release Test Managers, product, development, conversion, and release management teams. Ensures cross functional dependencies are actively managed and issues are resolved in a timely manner‑ to avoid delivery disruption. - Governance, Reporting, and Risk Management Participates in program and operational governance forums, reporting program health through metrics d riven status updates. Owns program level RAID management, ensuring risks and issues are identified early, mitigated appropriately, and escalated when required. Supports change governance by assessing impacts and ensuring alignment with SLA and quality commitments. - Metrics Driven‑ Execution and Continuous Improvement Reviews test execution metrics, defect trends, and SLA/KPI performance to identify improvement opportunities within assigned programs. Drives corrective actions, supports process enhancements, and ensures adoption of Test CoE standards and best practices. - Shared Services Integration Ensures effective engagement with Test CoE shared services, including automation, performance testing, environments, tooling, and test data management. Promotes consistent use of enterprise frameworks and accelerators to improve efficiency and delivery outcomes. - Demand and Capacity Support Supports demand and capacity planning for assigned programs by participating in pipeline reviews, contributing to effort estimation, and evaluating skill requirements. Works with Directors and TMO to ensure appropriate staffing alignment based on program scope and complexity. What we're looking for - Seasoned QA leader with 10+ years in software testing (5+ in leadership) across large healthcare/government programs, including Medicaid DDI, modernization, and CMS‑compliant state implementations. - Deep expertise in healthcare data and transactions, including HIPAA X12 (270/271, 276/277, 834, 837, 999, 835) and NCPDP D.0 pharmacy claims. - Proven leadership across full testing lifecycle—SIT, E2E, Regression, Performance, parallel and UAT. - Strong tooling and technical capabilities, including ALM, Jira, Zephyr, qTest, and experience with AI‑driven testing and functional/regression automation. - Highly effective communicator and stakeholder manager, skilled in executive reporting, risk management, cross‑team alignment, and guiding distributed teams with a governance‑driven, resilient leadership style. What you should expect in this role - This is a full-time permanent regular salaried (W-2) employee position. - Monday through Friday work schedule (40 hours per week). - Health (medical, dental, vision) benefits start on day 1 of employment. - Company match 401K and other benefits available within months of starting. - New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date. - For all hybrid and remote positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course provide better performance. - Video cameras must be used during all interviews, as well as during the initial week of orientation if hired. - Applying does not gurantee an interview, and the use of AI during screenings and interviews is prohibited. - This position will remain posted to accept applications until April 17, 2026. #LI-DS1 #LI-REMOTE #LI-NB1 The pay range for this position is $113,900.00 - $162,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

• Support maintaining the validated state of systems by assessing the impact of changes, fixes and enhancements • Contribute to the analysis of patches, adjustments and controlled changes, identifying technical, functional and process impacts • Assist in responding to customer inquiries about system behavior, features and possible deviations • Monitor and support the handling of incidents, deviations, non-conformities and service requests • Support tracking of corrective, preventive and evolutionary requests • Contribute to system qualification and requalification activities • Support initial requirements gathering, process understanding and solution design • Assist in defining and reviewing system parameterizations, access rights and system functions • Support the preparation, review and organization of technical and functional documents, such as: • Functional, technical and configuration specifications • Architecture documents • Risk analyses • Test protocols, scripts and reports • Support test execution, organization of evidence and consolidation of results • Ensure traceability between requirements, risks, tests, accesses and incidents • Collaborate with internal teams and clients, contributing to the quality of deliverables • Support continuous improvement of processes, controls and area templates

• Design, develop, and execute comprehensive test strategies across UI, API, and database layers to ensure end-to-end product quality. • Build and maintain robust automated test frameworks using modern tools, directly contributing to faster release cycles and improved product reliability. • Collaborate with cross-functional teams in Agile environments to implement shift-left testing practices and catch defects early in the development lifecycle. • Lead data validation initiatives using SQL and database technologies, ensuring data integrity across complex financial systems. • Drive continuous improvement of testing processes and methodologies, mentoring team members and contributing to quality engineering best practices. • Participate in requirement analysis and design reviews, providing quality-focused insights that shape product development decisions.

Role Description On our client's behalf, we’re hiring a QA & Training Supervisor to lead their quality and performance across our Patient Concierge team. This role sits at the core of our operations — ensuring every agent interaction meets a high standard while actively developing team performance through structured coaching and training. This is not a passive QA role. You will own quality, drive improvement, and directly impact team performance. Responsibilities - Quality Assurance & Performance Monitoring - Monitor and evaluate agent interactions to ensure alignment with client expectations and service standards. - Identify performance gaps, trends, and areas for improvement across the team. - Maintain consistent QA scoring and feedback processes. - Coaching & Agent Development - Conduct structured coaching sessions to improve agent performance and communication. - Deliver clear, actionable feedback that drives measurable behavior change. - Support agents in building confidence, consistency, and service quality. - Training Program Ownership - Design, implement, and continuously improve onboarding and training programs. - Ensure new hires are fully prepared to perform at a high level from day one. - Develop training materials, documentation, and structured learning paths. - Reporting & Performance Insights - Prepare coaching reports, QA summaries, and performance trend analysis. - Track agent progress and training outcomes. - Provide visibility into team performance and quality metrics. - Operational Ownership - Manage your QA review cycle and training calendar independently. - Ensure consistency in training delivery and quality standards. - Maintain structured processes and documentation across all activities. Qualifications - Proven experience in a high-volume customer service or call center environment. - Strong background in QA, coaching, or training roles. - Bilingual: Fluent in English and Spanish (written and verbal). - Excellent communication skills — clear, structured, and professional. - Strong organizational skills and ability to manage multiple priorities. - Ability to deliver feedback confidently while maintaining professionalism. Ideal Candidate - Detail-oriented with a strong ear for quality and communication. - Comfortable holding others accountable while supporting their growth. - Proactive and self-managed — doesn’t require constant oversight. - Calm under pressure and able to handle performance conversations effectively. - Focused on building a high-performance, quality-driven culture. Nice to Have - Previous supervisory or team leadership experience. - Experience in patient services, scheduling, or healthcare-related environments. - Familiarity with QA frameworks, call scoring systems, or CRM tools. What Success Looks Like - Consistent improvement in agent performance and QA scores. - New hires ramp quickly and meet quality expectations. - Coaching sessions lead to measurable behavior change. - Clear visibility into team performance through structured reporting. - A strong, consistent quality culture across the team. Interview Process - Initial Screening - Assess communication, QA experience, and bilingual proficiency. - Client Interview - Deep dive into coaching approach, QA methodology, and real scenarios. - Final Interview - Alignment on expectations, leadership style, and role ownership.