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Yelp logo
Yelp

Looking for a #FiveStarCareer? We know just the place!

Senior Lifecycle Marketing Manager, Restaurants

MarketingMarketingOtherRemoteSeniorTeam 1,001-5,000Since 2004H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

127 days ago

Salary

$106K - $198K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Senior Lifecycle Marketing Manager, Restaurants

Yelp

• Own and execute the end-to-end strategy and execution for lifecycle marketing campaigns from strategy to building to reporting, analysis, and optimization to drive aggressive acquisition for Restaurants’ products • Manage the entire customer journey, moving beyond simple acquisition to drive retention, upsell, and advocacy, treating lifecycle marketing as a product extension that drives "North Star" metrics • Be hands-on in our marketing automation platform (Salesforce Pardot) to set up email and push campaigns to educate, engage, and convert prospects across all restaurant segments (SMB, Mid-market, and Enterprise) • Partner with Marketing Ops and other Yelp LCM managers to inject Yelp Host messaging into every possible touchpoint across the entire company • Plan, design, and execute high-tempo lifecycle marketing tests (A/B testing subject lines, offer timing, and channel mix) to uncover opportunities for driving increased campaign engagement and conversion • Write creative briefs and manage production workflow • You will also design email headers via Canva and work with Figma files to ensure visual consistency • Manage Calendly events to streamline customer scheduling and engagement • Uncover opportunities for marketing campaign optimization across the customer lifecycle including segmentation and personalization, leveraging product usage data to trigger messages based on user behavior • Identify and troubleshoot issues in complex marketing programs, including utilizing Validity for email deliverability and list hygiene

Job Requirements

  • 5+ years of experience in email and lifecycle marketing or related field within a SaaS, B2B tech, or restaurant technology environment
  • 3+ years experience building marketing automation campaigns using top-tier tools such as Salesforce Marketing Cloud, Pardot, Braze, Hubspot, Eloqua or similar
  • Technical Proficiency: Expertise in Salesforce Pardot, specifically building Engagement Studio campaigns and form handlers
  • Ability to design assets using Canva and navigate Figma files
  • Experience managing Calendly events and integrations
  • Familiarity with Validity for monitoring sender reputation and deliverability
  • Comfortable modifying and updating HTML and CSS email templates
  • You have a growth mindset, viewing lifecycle marketing as a revenue engine; capable of designing and executing high-volume campaigns across Email, Push, and in-product messaging (IPM)
  • You have demonstrated expertise or strong interest in AI/ML—using AI for research, copywriting, optimization, and analysis
  • You are strongly analytical, using data to derive insights and produce regular reporting
  • You have strategic lifecycle marketing program experience, including Upsell/Cross-sell, nurturing, and retention (loyalty, referrals, or churn-reduction) campaigns and automation
  • You have outstanding communication skills—both written and verbal—with the proven ability to collaborate with technical stakeholders and influence leadership

Benefits

  • Full medical, vision, and dental
  • 15 days PTO
  • 12 paid holidays, plus one floating holiday
  • Up to 14 weeks of parental leave
  • Monthly wellness subsidy
  • Work from home reimbursement
  • Flexible spending account
  • 401(k) retirement savings plan
  • Employee stock purchase plan

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