The Continuous Improvement / Business Process Engineer (CI/BPE) supports operational improvement initiatives across healthcare call center and claims operations. This role focuses on executing well‑defined improvement work, documenting and analyzing processes, and supporting the implementation of efficiency, quality, and capacity improvements through structured continuous improvement methodologies, data analysis, and automation enablement. This is a hands‑on individual contributor role that partners closely with operations leaders, frontline subject matter experts, and technology teams. This role will work within scoped initiatives and priorities, applying standard tools and playbooks while developing deeper continuous improvement and process engineering skills. Responsibilities Process Improvement & Operational Execution - Support identification of inefficiencies, bottlenecks, and sources of rework within defined processes or functional areas - Apply Lean, Six Sigma, and continuous improvement tools as taught to reduce waste, cycle time, and operational friction - Execute assigned improvement initiatives from problem definition through implementation with guidance from senior practitioners or leaders - Assist in tracking benefits such as cost savings, capacity gains, quality improvements, and risk reduction - Participate in cross functional improvement efforts and support change adoption activities Business Process Documentation & Analysis - Conduct current state and future state process mapping using standard modeling techniques and templates - Participate in interviews, working sessions, and observations to understand operational workflows - Document and standardize processes to improve clarity, consistency, and handoff effectiveness - Maintain process documentation in partnership with business and technology stakeholders - Translate process information into clear, usable documentation for frontline and operational audiences Automation & Technology Support - Identify opportunities where automation, workflow tools, or AI may reduce manual effort or errors, with guidance - Partner with technology and automation teams to support solution design and feasibility assessment - Assist with operational impact analysis of proposed tools or process changes - Contribute to business case inputs by documenting effort, assumptions, and expected benefits - Support requirements documentation, testing, and implementation readiness activities as needed Data Analysis & Reporting - Use operational and performance data to support analysis and validate improvement opportunities - Develop and maintain basic metrics, trackers, and reporting to measure outcomes - Summarize findings and insights into clear, factual updates for project teams and leaders - Support benefits tracking and post implementation measurement activities Stakeholder Partnership & Communication - Partner primarily with frontline SMEs, supervisors, and project team members - Communicate progress, risks, and dependencies to project leads and senior CI/BPEs - Escalate key issues, decisions, or tradeoffs appropriately - Prepare written and verbal updates, including meeting materials and status summaries, with guidance Success Measures - Timely and accurate delivery of assigned improvement tasks and deliverables - Clear, usable process documentation that supports operational readiness - Demonstrated reductions in manual effort, rework, or cycle time within scoped initiatives - Accurate tracking and reporting of improvement metrics and benefits - Positive feedback from project leads, frontline partners, and senior CI/BPEs - Continued development of CI, process engineering, and analytical skills Qualifications - High School diploma required, Bachelors degree preferred - Minimum of 5 years experience in continuous improvement within operations, preferably healthcare - Foundational knowledge of Lean and/or continuous improvement methodologies with practical application - Experience with basic process mapping, documentation, and analysis - Comfort using data to support analysis and reporting (Excel required; BI tools a plus) - Ability to manage assigned tasks and priorities in a structured project environment - Willingness to learn, apply feedback, and build CI/BPE capability over time - Healthcare, pharmacy, claims processing, or call center operations exposure preferred - Prior authorization or utilization management familiarity preferred - Exposure to automation or workflow tools (RPA, low‑code, AI‑enabled tools) - Experience using Visio, SharePoint, Confluence, or similar documentation platforms - Detail‑oriented, execution‑focused, and collaborative working style Candidates who reside within 50 miles of the following locations may be asked to work in person on a hybrid schedule (three days per week): Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 93,200 - 155,400 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment. Job Summary Gather, analyze, and document business requirements for internal customers. Ensure technology solutions align with business needs and strategic goals. Design, document, test and leverage solutions. Major Tasks, Responsibilities, and Key Accountabilities - Interfaces with Business Stakeholders and IT infrastructure teams to define, gather, and document business processes and needs, and translate into detailed functional specifications for development. Performs business systems and process analysis of existing systems/processes. Conducts interviews and requirements gathering workshops. Ensures sign-off of all artifacts. - Coordinates requirements for new and existing applications. Assists in testing, training plan development and training, support for users, and developing user documentation (i.e. web manuals, reference guides, etc.). Participates in QA process; identifies test cases; explains complex processes; aids in developing test plans. - Develops detailed business cases, ROI calculations, value definition, cost assessments (expense/capital), benefits, and risk analyses. - Coordinates project tasks and project life cycle phases for small to mid-size projects (i.e. defining requirements, documentation, and process flows, etc.) to meet customer goals and requirements. - Coordinates communication with the client and prioritizes delivery of IT services. - Conducts root cause analysis using knowledge of applications, interfaces, and technology for defect resolution. - Assists with scope definition and implementation of a solution. Nature and Scope - Demonstrates skill in data analysis techniques by resolving missing/incomplete information and inconsistencies/anomalies in more complex research/data. - Nature of work requires increasing independence; receives guidance only on unusual, complex problems or issues. Work review typically involves periodic review of output by a supervisor and/or direct customers of the process. - May provide general guidance/direction to or train junior level support or professional personnel. Work Environment - Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. - Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. - Typically requires overnight travel 5% to 20% of the time. Education and Experience - Typically requires BS/BA in a related discipline. Generally 2-5 years of experience in a related field OR MS/MA and generally 2-4 years of experience in a related field. Certification is required in some areas. Preferred Qualifications RentalMan software knowledge a preferred. Strong rentals background required that preferably has experience in rental software and support. Oracle EBS and Help Desk experience is a plus If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.

Overview GovCIO is actively seeking a Business Analyst to join our team dedicated to modernizing and enhancing the VA.gov platform. This role involves deep analytical responsibilities and working closely with cross-functional teams to define clear requirements and solutions that enhance user experience and operational efficiency. The ideal candidate will have a thorough understanding of Agile methodologies and experience in a government environment. This position is fully remote and available to candidates within the Continental United States (CONUS). Responsibilities Analyzes and refines business requirements using Agile frameworks, creating detailed user stories and functional specifications that guide the development of software solutions. Participates in the product development lifecycle, ensuring thorough documentation and adherence to best practices in system design and user experience. Responsible for facilitating collaboration among stakeholders, gathering critical insights to enhance product functionality, and leading validation efforts to ensure solutions meet both technical and user needs. Drives the analysis and redesign of existing processes to improve efficiency and output quality. - Analyze system requirements and business processes; codes, test, debug and implement software solutions. - Develop comprehensive user stories and functional specifications to meet business needs. - Lead integration efforts and ensure that software and systems are fully compatible across multiple platforms. - Collaborate with project managers and software architects to plan development projects and to ensure solutions meet long-term business goals. - Conduct regular stakeholder meetings to gather detailed product and technical requirements and to maintain business process documentation throughout the project lifecycle. - Facilitate communication between organizational units to align operations and goals. - Actively participate in enhancement/development projects, including analysis of user needs, gathering requirements, and managing scope of work documentation. - When needed, lead backlog grooming, estimation meetings, retrospectives, sprint planning, and daily stand-ups to ensure smooth workflow and timely execution. Qualifications Required Skills and Experience - Bachelor's degree with 2-5 years experience (or commensurate work experience). Preferred Skills and Experience - Experience working directly with the VA or similar federal agencies. - Skilled in translating complex technical requirements into functional specifications. - Demonstrated ability to conduct comprehensive system and requirements analysis. Clearance Required - Public Trust Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here’s what you can expect: - During the Interview Process - Virtual video interview conducted via video with the hiring manager and/or team - Camera must be on - A valid photo ID must be presented during each interview - During the Hiring Process - Enhanced Biometrics ID verification screening - Background check, to include: - Criminal history (past 7 years) - Verification of your highest level of education - Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: - Employee Assistance Program (EAP) - Corporate Discounts - Learning & Development platform, to include certification preparation content - Training, Education and Certification Assistance* - Referral Bonus Program - Internal Mobility Program - Pet Insurance - Flexible Work Environment *Available to full-time employees Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $70,000.00 - USD $90,000.00 /Yr.

• Support the MPG Manager – MES in advancing Medicaid Enterprise Systems modernization initiatives, with a primary emphasis on American Samoa and potential support to additional U.S. states and territories. • Serve as a Business Analyst and MES Subject Matter Expert, supporting requirements gathering, analysis, and documentation related to Medicaid systems and business processes. • Assist in the development of core MES deliverables and artifacts, including: Requirements and analysis documentation Current-state and future-state process maps Gap analyses and options analyses Road-maps, planning materials, and status reports. • Support Eligibility and Enrollment (E&E) and other MES modules by analyzing operational work-flows, policy impacts, and system dependencies. • Assist with procurement-related activities as needed, including: Development and review of Request for Proposal (RFP) documentation Coordination of stakeholder reviews and feedback Market and vendor research to support informed decision-making. • Conduct and present market research and options analyses, synthesizing vendor data, trends, risks, and considerations into clear, actionable insights. • Support stakeholder engagement efforts by helping frame project objectives, documenting requirements, and capturing outcomes aligned with client goals. • Assist with, and at times facilitate, procurement and project activities such as vendor conferences, Q&A processes, evaluation sessions, and post-award discussions. • Provide analytical and ad-hoc support during contract development and negotiation activities, under the guidance of the MES Manager. • Apply knowledge of federal Medicaid requirements, territorial and state policies, and operational considerations to assess the impact of proposed system or process changes. • Build and maintain strong working relationships with BerryDunn colleagues, client staff, and vendor partners to support collaboration and successful delivery. • Contribute to a team-oriented consulting environment by being proactive, supporting colleagues and adapting to shifting priorities and client needs.