Role Description Evergen is seeking a subject matter expert (SME) for Donor Services/Donor Information, responsible for the following: - Serve as the SME and software owner for digitalDONOR, the Partner Portal, the Azure-based AI tissue donor screening platform, and other systems. - Select Technical Vendor management by acting as the primary point of contact, managing relationships, service performance, and SLAs. - Oversee technical implementation and testing by coordinating cross-functional teams to validate logic and outputs, and UAT testing. - Drive continuous process improvement by leading and supporting projects, including development of project plans, timelines, risk assessments, and stakeholder communication. - Partner Portal administration by overseeing configuration, minor updates, and implementing workflow improvements and enhancements. - Sharepoint and other low code business tool development for Donor Services by building lists, forms, and automation workflows. - Monitor performance of systems and escalate issues as needed. - Develop and conduct training for employees and partners related to owned/contracted software. - Develop, maintain, and update Standard Operating Procedures related to software. - Facilitate change control processes in accordance with quality system requirements related to software. - Support or lead investigations for non-conformances related to assigned software systems. - Other duties as required. Qualifications - Bachelors degree in Information Systems, Technology, or a Lifesciences or Healthcare related field. - 3+ years of experience in business systems analysis, healthcare technology, regulated industry environments. - Strong background in clinical chart review, medical record auditing, or clinical data analysis. - Experience working within a Quality management system (QMS) and change control environment. - Familiarity with managing enterprise systems and vendor-supported platforms, AI-enabled systems or clinical decision support tools, portal administration and user access management, systems integrations, Sharepoint development, and workflow automation experience. Requirements - Strong project management and organizational skills. - Ability to translate business requirements into technical solutions. - Excellent stakeholder communication and cross-functional collaboration. - Critical thinking and analytical mindset with strong problem-solving capabilities. - Ability to manage multiple priorities in a regulated environment. - Travel: Up to 10-20%, occasional travel will be needed for in-person interactions and attendance at conferences. Benefits - Annual CIP bonus opportunity of up to $8,000. Company Description Evergen is a global industry-leading contract development and manufacturing organization (CDMO) in regenerative medicine, headquartered in Alachua, FL, with manufacturing facilities in: - West Lafayette, IN - Eden Prairie, MN - Glencoe, MN - Neunkirchen, DE - Glasgow, UK - Marton, NZ Read more about Evergen’s commitment to advancing regenerative medicine here .

Role Description The Sales Operations Business Analyst acts as a strategic liaison between business stakeholders and Salesforce solutions, ensuring the platform supports organizational objectives and operational efficiency. This role is responsible for eliciting and analyzing business requirements, optimizing Salesforce processes, and partnering cross-functionally to enhance system functionality and user adoption. Essential Duties and Responsibilities - Salesforce Reporting, Support, and Access Management - Serves as Salesforce subject matter expert guiding teams on the design, development and maintenance of Salesforce reports, dashboards, and executive analytics supporting pipeline, forecasting, performance, deal progression, and sales productivity. - Administers report and dashboard folder structures and access, ensuring appropriate visibility and governance. - Acts as the primary escalation point for Salesforce related issues, providing ongoing support to sales teams through troubleshooting and user guidance. - Develops and maintains a user persona matrix defining role hierarchies, access controls, and responsibility assignments. - Partners with IT to manage the Salesforce user lifecycle and system access, including onboarding, offboarding, access modifications, role-based permissions, and ongoing monitoring to ensure data integrity, compliance, and appropriate user activity. - Salesforce Business Analysis and Platform Optimization - Contributes to the Salesforce product roadmap by researching, analyzing, and supporting the implementation of solutions that enable sales effectiveness and revenue growth. - Identifies sales process gaps, inefficiencies, and data quality issues, recommending scalable, operations led improvements to enhance system effectiveness. - Evaluates Salesforce triannual releases to assess feature impact and opportunities for the Sales organization. - Translates sales business needs and stakeholder requests into clear user stories, use cases, and functional requirements, bridging technical and business audiences. - Partners with IT and cross-functional stakeholders on enhancements, integrations, and internal releases to ensure alignment with go-to-market and revenue objectives. - Conducts user acceptance testing (UAT) and post-release validation of new and updated Salesforce functionality to support BAU changes and enhancements. - Process Documentation, Data Quality, and Training Support - Monitors, audits, and reports on Salesforce data quality, proactively identifying issues and recommending improvements to data accuracy, completeness, and consistency. - Executes data imports and maintenance activities to support Sales business operations. - Partners with subject matter experts to develop and maintain standard operating procedures (SOPs) and job aids to ensure standardized, well-documented processes. - Coordinates training sandbox release management, including testing and deployments in collaboration with Sales Operations Systems, IT, and Training teams. - Performs other duties as assigned. Qualifications - Bachelor's degree in business administration, computer science, or a related field or equivalent combination of education and experience. - 3–5 years of relevant experience, including at least 3 years as a CRM or Salesforce Business Analyst. - Hands-on expertise with Salesforce Sales Cloud, including strong knowledge of Salesforce Reports and Dashboards. - Experience working in an Agile environment, with working knowledge of tools such as JIRA. Requirements - Strong analytical, problem-solving, and critical-thinking skills, with the ability to translate business requirements into effective technical solutions. - Solid understanding of sales-related business processes and CRM best practices. - Proven ability to lead and facilitate user acceptance testing (UAT) sessions. - Excellent written and verbal communication skills, with the interpersonal ability to collaborate effectively across technical and business teams. - Proficiency in documenting workflows and creating process diagrams. Other Qualifications - Salesforce certifications (e.g., Salesforce Administrator, Salesforce Business Analyst) preferred. Company Description TPx is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation. We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please let us know during the application process. #LI-Remote Req: #26-0009

Job Summary Participates in design and build of relevant, timely and accurate business rules configurations within lending platforms to automate corporate credit and pricing strategies. Responsible for all credit risk and scoring functions within lending platforms to ensure systems are adhering to compliance, credit and line of business expectations. Must be able to analyze and configure business rules in a timely and efficient manner. Responsibilities include, but not limited to, decision engine administration and configuration, data and requirement analysis, assistance in reporting needs through data integration while adhering to strict change control processes.Perform sophisticated data analytics encompassing data mining, inferential statistical analysis, and predictive analytics. Identify actionable insights from various (or multiple) sources of data that measurably improve business outcomes or reduce business risk. Leverage analytic insights to build actionable strategies supporting the entire life cycle of lending products. Job Duties and Responsibilities - Translates line of business and/or credit requirements, including regulatory items, into detailed specifications for automated decision engine. Analyzes system impacts associated with credit, compliance and pricing policies. - Conducts data mapping and analysis for origination platforms integration with automated decision engines. - Conducts automated decision rule configurations to support corporate credit and pricing policies for numerous lending platforms to including loans and credit cards. - Evaluates and solves complex business processes with a focus on efficiency opportunities, credit risk functions, regulatory compliance while ensuring effective handling of lending policies. - Must be able to work with numerous lines of business on strategic projects as a key player adhering to project scope and timelines. - Develops test plans and conducts a variety of testing to include unit, integration and user acceptance testing. Coordinates with internal teams and/or external vendors on testing initiatives to ensure implementation readiness. - Coordinates communication and documentation of system/process changes to key business units. Provides production support for questions and issue resolution. - Assists with executing processes to analyze changes to loan portfolios and prepares reports for management to include compliance reviews and exams, oversight committees and executive management. - Acts as Subject Matter Expert for lending platform(s) to include understanding of integration and decision engine rule building with expertise in credit bureau reporting and system functionality with a focus on regulations associated with each lending portfolio. - Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion. - Performs other related duties as required. The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Synovus is an Equal Opportunity Employer committed to fostering an inclusive work environment. Minimum Education: - Bachelor's degree in computer science, information systems, mathematics or a related field; or an equivalent combination of education and experience. Minimum Experience: - Six years of job related credit experience or similar configuration background - Required Knowledge, Skills, & Abilities: - Thorough understanding of credit within the financial services industry, including processes and systems. - Skill in functioning as both a project coordinator/leader and project member - Strong analytical, troubleshooting and problem-solving skills with keen attention to detail. - Skill in communicating in both technical and user-friendly language. - Previous experience with loan origination systems - Advanced experience with business rule engine configuration - Extensive experience with test plan development, execution and change control management - Knowledge of regulations associated with consumer and/or small business lending - Extensive knowledge in credit bureau reporting - Proficient in Microsoft Excel, Word and Power Point Preferred Knowledge, Skills, & Abilities: - Financial services industry background. - Previous experience on large/strategic projects

Job Summary Responsible for BSA/AML/OFAC Compliance functions for assigned regions, business segments, and BSA/AML/OFAC Compliance units within the financial services holding company to fulfill regulatory compliance management requirements in support of the enterprise-wide BSA/AML/OFAC compliance program. Uses professional knowledge, experience and analytical criteria to identify BSA/AML/OFAC compliance risk and helps ensure that proper controls, procedures, processes and training are developed to mitigate these risks Job Duties and Responsibilities - Serves as a Enterprise - BSA Compliance Business systems subject matter expert and system resource, taking a lead role in the application of these area(s) of expertise. Provides technical innovation and leadership to satisfy customers' business requirements. Provides direction in one or more IT system platforms. Assists in the business process design, redesign and documentation as needed for new technology; ensures technology solutions are in compliance with and uphold organizational standards. Develops business models to represent requirements, such as use cases, business process flows, and data flow diagrams. Provides direction and training to team members on support IT - BSA system platforms. - Supports multiple system related projects to enhance and build sustainable integrated processes. Ensures that data integrity issues are minimized. Analyzes and gathers requirements for system workflows. Creates detailed business cases and technical specification documents and provides support for implementation and post-implementation processes. - Facilitates meetings with lines of business and peer groups. Works directly with the stakeholders to solicit, analyze, and partners with IT to document and manage BSA requirements through the full project life cycle. Assists in designing visual mock-ups for application development. - Maintains constant communication with Synovus bank management at all levels, and develops strong working relationships. Obtains, captures, and validates needed information from stakeholders to form requirements through various analysis techniques. Translates high level business requirements into specifications for Vendors and IT organization. Responsible for requirements management, approval, change, and traceability. Proactively identifies gaps and recommends effective controls to the business for strengthening the target state environment. - Works on multiple projects as a project leader and assists in evaluating and identifying project complexity, assumptions, constraints, and dependencies. Provides technical advice on the industry standards, design, usage, functionality, behavior, and user interface specifications and configuration parameters related to supported or proposed technologies and services to fit business needs. - Ensures the alignment of third party vendor controls and standards with current organizational Enterprise Risk Management (ERM) governance. Navigates and oversees projects to support the strategy and implementation of regulatory requirements. Collaborates with Vendor Management, Information Technology and Operations to ensure systems and system interfaces adhere to regulatory requirements. - Manages the process of resolving business system problems and/or assumes responsibility for maintaining system integrity. Maintains a working knowledge of functional changes to the system. Maintains system configurations of the IT system platforms in relation to business needs. - Conducts systems analysis with a focus on business process models and use. Maintains a current knowledge base and understanding of technological trends; uses IT knowledge base to bring solutions to business units supported and enhance BSA Compliance's competitive edge. Performs root cause analyses of errors and system issues identified. Outlines and documents all root cause analysis outputs, with a focus on continuous improvement. - Proactively monitors industry and regulatory activity to identify trends, potential impact, best practices and opportunities for ongoing improvements to the BSA Compliance Program. Partners with risk management colleagues to assess the impact of required changes to policy and procedures across areas with business partner leads. - Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion. - Performs other related duties as required. The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Synovus is an Equal Opportunity Employer committed to fostering an inclusive work environment. Minimum Education: - Bachelor's Degree in Business Administration or related discipline, or an equivalent combination of education and experience Minimum Experience: - 5 - 8 years job specific experience Required Knowledge, Skills, & Abilities: - 5 years experience in AML/BSA compliance - High level knowledge of BSA/AML/OFAC law and regulations - Interpersonal skills and the ability to comfortably speak with individuals of all levels within and outside the organization - Written communication skills and the ability to articulate well in writing - Organizational skills and the ability to develop and adhere to a plan - Time management skills and the ability to work on multiple priorities simultaneously - Proficient in Word, Excel, and automated monitoring systems