• Lead the day-to-day operations of the care platform, balancing the needs of pet parents, veterinary professionals, and the business. • Set priorities and direction for the Pet Care and Veterinary Success teams, ensuring daily activities align with pet health outcomes and marketplace performance. • Act as the primary decision maker for how care is delivered day-to-day, including workflow design, escalation paths, service standards, and cross-team handoffs across Vetster. • Own chat performance, including quality, responsiveness, and resolution outcomes, while ensuring enterprise accounts receive consistent, high-touch support. • Guide teams through growth and change while maintaining consistent, high-quality care. • Direct proactive identification of care gaps, follow-ups, and re-engagement opportunities (e.g., lapsed clients, medication adherence). • Translate clinical insights into actions that improve pet outcomes, client trust, retention, and VetsterRx performance. • Ensure teams focus on high-impact activities that balance compassionate care with operational efficiency. • Own the health, reliability, and engagement of Vetster’s veterinary professional network. • Optimize scheduling, coverage, and capacity to meet demand while supporting veterinarian wellbeing. • Ensure accountability for appointment quality, reliability, and prescribing standards through monitoring and coaching. • Lead and develop Team Leads responsible for day-to-day execution. • Deploy teams effectively across peak demand and downtime, emphasizing proactive outreach and quality improvement. • Use KPIs and frontline insights to drive performance across pet health outcomes, client satisfaction, vet reliability, and revenue. • Partner with senior leadership to evolve and scale.

• Source, interpret, and scope new payment integrity policies to expand Rialtic's claims editing content library • Prioritize policy updates based on savings potential, client impact, and strategic alignment with platform goals • Leverage CMS, Medicaid, clinical guidelines, and industry trends to identify opportunities for new content development • Quantify and communicate policy value through data-driven analysis and clear financial impact assessments • Identify adoption gaps, implementation inefficiencies, and emerging opportunities within client programs • Work closely with product and engineering teams to ensure client needs inform platform development • Collaborate with content leadership to maintain consistency, quality, and relevance across the policy library • Serve as the payment integrity expert across enterprise initiatives, providing consultative guidance to internal teams

• FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. • By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today’s competitive marketplace. • We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results. • Since we don’t have a local legal entity, we’ve partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits. • **What to expect on your journey with us:** • - A solid and innovative company with a strong market presence • - A dynamic, diverse, and multicultural work environment • - Leaders with deep market knowledge and strategic vision • - Continuous learning and development

• Influence and support high and low-prescribing CGM physicians, diabetes education nurses, other health care professionals, office/hospital administrative staff, and durable medical equipment providers to prescribe Dexcom products to their patients. • Train healthcare professionals to use Dexcom products and integrate them into practice. • Represent Dexcom at local, regional, and national trade shows and diabetes exhibits to promote Dexcom products to a broad diabetes community. • Provide education on Dexcom products to pharmacies within the assigned territory. • Partner with market access, trade, government affairs, district and territory sales teams, and other departments to facilitate territory sales growth. • You will increase Dexcom’s market share and meet/exceed district/territory sales targets and KPIs in line with company expectations. • Implement Dexcom strategy and monitor progress towards sales goal achievement using Dexcom analytical tools. • Responsible and accountable for meeting territory sales goals as assigned. • Complete all administrative requirements in a timely fashion as directed by management.