Position: Global GTM Partner Program Manager Job Description: Arrow ECS is seeking a Global Partner Programs Manager to support the development, execution, and management of our global partner program. This role will work closely with the Global Partner Program Lead and collaborate across EMEA and US regions to establish program principles, design program frameworks, and ensure successful implementation and ongoing management. What You'll Be Doing - Program Development & Execution - Collaborate with the Global Partner Program Lead to define program principles, structure, and objectives. - Design and implement global partner program components aligned with Arrow ECS’s strategic goals. - Ensure consistency and scalability of the program across EMEA and US regions. - Cross-Regional Collaboration - Partner with regional teams to adapt global program standards to local market needs. - Act as a liaison between global and regional stakeholders to ensure alignment and smooth execution. - Program Management & Governance - Develop and maintain program documentation, guidelines, and governance models. - Monitor program performance and provide regular reporting to leadership. - Identify opportunities for program optimization and continuous improvement. - Stakeholder Engagement - Build strong relationships with internal teams, vendors, and partners to drive program adoption. - Communicate program updates, benefits, and requirements effectively across all levels. What We're Looking For - Bachelor’s degree in Business, Marketing, or related field (Master’s preferred). - 5+ years of experience in partner programs, channel management, or related roles within IT distribution or technology sectors. - Strong understanding of global partner ecosystems and channel dynamics. - Excellent project management skills with the ability to manage multiple priorities across regions. - Exceptional communication and stakeholder management skills. - Ability to work in a fast-paced, matrixed environment and influence without direct authority. Preferred Skills - Experience working in global roles with cross-cultural collaboration. - Familiarity with partner incentive programs, enablement initiatives, and program governance. - Proficiency in data analysis and reporting tools. Experience / Education Typically requires a minimum of 12 years of related experience with a 4 year degree; or 8 years and an advanced degree; or equivalent related experience. Work Arrangement Fully Remote: Must be able to travel to an Arrow office location as requested by Arrow leadership. What's In It For You At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package. - Medical, Dental, Vision Insurance - 401k, With Matching Contributions - Short-Term/Long-Term Disability Insurance - Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options - Paid Time Off (including sick, holiday, vacation, etc.) - Tuition Reimbursement - Growth Opportunities - And more! Annual Hiring Range/Hourly Rate: $143,100.00 - $175,009.56 Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. Location: US-CO-Colorado (Remote Employees) Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company’s request and sole discretion. Time Type: Full time Job Category: Business Support EEO Statement: Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy) We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Overview GENERAL SUMMARY OF POSITION: Under the general direction of the Manager or designee, the Program Coordinator will be responsible for coordinating assigned program activities. The primary responsibilities of the program coordinator include providing customer service to Medicaid clients to assist them with the Medicare enrollment process, handling in-coming calls from a diverse client population, conducting outreach and follow up calls to clients to ensure successful enrollment in Medicare, updating client records in proprietary database and reporting program activities and results. The Benefit Coordination Consulting (BCC) Program Coordinator will participate in the daily operations of Medicare Eligibility Enhancement Program projects and assist in the project activities relating to cost savings and revenue initiatives both in- and out-of-state. Responsibilities MAJOR RESPONSIBILITIES: - Coordinate and monitor assigned program activities. - Review and analyze data relating to program effectiveness. - Make recommendations for changes in procedures and guidelines and formulate strategies for accomplishing program objectives. - Provide technical assistance and advice to agency personnel and others concerning assigned programs in order to exchange information, resolve problems and ensure compliance with established policies, procedures and standards. - Develop and implement procedures and guidelines to accomplish assigned agency program objectives and goals. - Confer with management staff and other agency personnel to determine program requirements and availability of resources and assist in developing program evaluation criteria and standards. - Evaluate program activities and make recommendations for program modifications. - Review existing regulations that pertain to programs and services and make recommendations for improvements or changes, particularly as it relates to meeting contractual requirements. - Comply with established policies, health & safety regulations and requirements, procedures and department objectives. - Review and monitor compliance with the federal and state regulations. - Maintain the confidentiality of all business documents and correspondence per UMass Chan Medical School/ForHealth Consulting procedures and HIPAA regulations - Perform other related program duties as assigned. Qualifications REQUIRED QUALIFICATIONS: - Bachelor’s degree in business or public administration or related field; or equivalent experience. - Two years of related experience in business administration, business management or public administration. - Ability to understand, apply and explain pertinent laws, rules, regulations, policies, and procedures. - Ability to work independently and collaboratively. - Ability to relate and communicate well with a diverse client population. - Ability to communicate effectively in both writing and oral presentation. - Demonstrated ability to work appropriately with confidential information. - Skilled in problem solving and team building - Effective negotiating skills. - Strong interpersonal skills needed to interact with all organizational levels. - Demonstrated ability to assess priorities and operate in a flexible manner. - Demonstrated experience using computer based tools including email, Microsoft Word, Excel, PowerPoint and database environments. PREFERRED QUALIFICATIONS: - Previous professional experience in customer service or call center role. - Experience working with federal and state agencies, preferably health and human services organizations. - Knowledge of state and federal health insurance programs. - Ability to utilize questioning and listening skills that support effective telephone communication. - Ability to apply the proper telephone etiquette to satisfy various client and agency situations. - Experience working with Microsoft Access and SQL data environments

• Oversee day-to-day operations for the CCPM and TOC care management teams, ensuring efficient workflows, standardized processes, and consistent achievement of program goals. • Ensure delivery of high-quality longitudinal chronic/complex care management and best-in-class transitions of care, including adherence to clinical pathways, protocols, and documentation standards. • Continuously evaluate and improve the performance of CCPM and TOC programs and team members, consistent with Evergreen’s performance management philosophy. • Develop and implement collaborative strategies to improve program performance and patient outcomes (e.g., chronic disease control, complication prevention, and reduced readmissions) while ensuring patient and provider partner satisfaction. • Support newly hired CCPM/TOC team members through orientation and onboarding; provide ongoing training, coaching, and development for established team members. • Perform regular call and documentation (chart) audits to support performance management and identify opportunities for continuous improvement. • Prepare performance reports, dashboards (as applicable), and meeting materials for CCPM and TOC programs for internal and external audiences. • Oversee TOC workflows that support timely post-discharge outreach, medication reconciliation support, follow-up appointment coordination, and issue escalation to reduce avoidable readmissions. • Develop and foster relationships with key stakeholders (e.g., IDT members, market leaders, and other program leaders) to drive outcomes through collaboration and cross-program partnership across CCPM and TOC. • Build and maintain effective communication strategies between Evergreen and market stakeholders to foster strong relationships that support improved patient outcomes, in collaboration with market leaders. • Be a Culture Champion by cultivating a culture of high performance, transparency, trust, and collaboration. • Other duties consistent with this role, as assigned.

• Develop and execute content marketing strategies • Collaborate with cross-functional teams for branding initiatives • Analyze content performance metrics • Create compelling story-driven content that engages audiences