Overview GENERAL SUMMARY OF POSITION: Under the general direction of the Manager or designee, the Program Coordinator will be responsible for coordinating assigned program activities. The primary responsibilities of the program coordinator include providing customer service to Medicaid clients to assist them with the Medicare enrollment process, handling in-coming calls from a diverse client population, conducting outreach and follow up calls to clients to ensure successful enrollment in Medicare, updating client records in proprietary database and reporting program activities and results. The Benefit Coordination Consulting (BCC) Program Coordinator will participate in the daily operations of Medicare Eligibility Enhancement Program projects and assist in the project activities relating to cost savings and revenue initiatives both in- and out-of-state. Responsibilities MAJOR RESPONSIBILITIES: - Coordinate and monitor assigned program activities. - Review and analyze data relating to program effectiveness. - Make recommendations for changes in procedures and guidelines and formulate strategies for accomplishing program objectives. - Provide technical assistance and advice to agency personnel and others concerning assigned programs in order to exchange information, resolve problems and ensure compliance with established policies, procedures and standards. - Develop and implement procedures and guidelines to accomplish assigned agency program objectives and goals. - Confer with management staff and other agency personnel to determine program requirements and availability of resources and assist in developing program evaluation criteria and standards. - Evaluate program activities and make recommendations for program modifications. - Review existing regulations that pertain to programs and services and make recommendations for improvements or changes, particularly as it relates to meeting contractual requirements. - Comply with established policies, health & safety regulations and requirements, procedures and department objectives. - Review and monitor compliance with the federal and state regulations. - Maintain the confidentiality of all business documents and correspondence per UMass Chan Medical School/ForHealth Consulting procedures and HIPAA regulations - Perform other related program duties as assigned. Qualifications REQUIRED QUALIFICATIONS: - Bachelor’s degree in business or public administration or related field; or equivalent experience. - Two years of related experience in business administration, business management or public administration. - Ability to understand, apply and explain pertinent laws, rules, regulations, policies, and procedures. - Ability to work independently and collaboratively. - Ability to relate and communicate well with a diverse client population. - Ability to communicate effectively in both writing and oral presentation. - Demonstrated ability to work appropriately with confidential information. - Skilled in problem solving and team building - Effective negotiating skills. - Strong interpersonal skills needed to interact with all organizational levels. - Demonstrated ability to assess priorities and operate in a flexible manner. - Demonstrated experience using computer based tools including email, Microsoft Word, Excel, PowerPoint and database environments. PREFERRED QUALIFICATIONS: - Previous professional experience in customer service or call center role. - Experience working with federal and state agencies, preferably health and human services organizations. - Knowledge of state and federal health insurance programs. - Ability to utilize questioning and listening skills that support effective telephone communication. - Ability to apply the proper telephone etiquette to satisfy various client and agency situations. - Experience working with Microsoft Access and SQL data environments

• Oversee day-to-day operations for the CCPM and TOC care management teams, ensuring efficient workflows, standardized processes, and consistent achievement of program goals. • Ensure delivery of high-quality longitudinal chronic/complex care management and best-in-class transitions of care, including adherence to clinical pathways, protocols, and documentation standards. • Continuously evaluate and improve the performance of CCPM and TOC programs and team members, consistent with Evergreen’s performance management philosophy. • Develop and implement collaborative strategies to improve program performance and patient outcomes (e.g., chronic disease control, complication prevention, and reduced readmissions) while ensuring patient and provider partner satisfaction. • Support newly hired CCPM/TOC team members through orientation and onboarding; provide ongoing training, coaching, and development for established team members. • Perform regular call and documentation (chart) audits to support performance management and identify opportunities for continuous improvement. • Prepare performance reports, dashboards (as applicable), and meeting materials for CCPM and TOC programs for internal and external audiences. • Oversee TOC workflows that support timely post-discharge outreach, medication reconciliation support, follow-up appointment coordination, and issue escalation to reduce avoidable readmissions. • Develop and foster relationships with key stakeholders (e.g., IDT members, market leaders, and other program leaders) to drive outcomes through collaboration and cross-program partnership across CCPM and TOC. • Build and maintain effective communication strategies between Evergreen and market stakeholders to foster strong relationships that support improved patient outcomes, in collaboration with market leaders. • Be a Culture Champion by cultivating a culture of high performance, transparency, trust, and collaboration. • Other duties consistent with this role, as assigned.

• Develop and execute content marketing strategies • Collaborate with cross-functional teams for branding initiatives • Analyze content performance metrics • Create compelling story-driven content that engages audiences

• Own the full project lifecycle for Brand Studio work, from intake and scoping through kickoff, production, review, and delivery. • Triage incoming requests: review creative briefs, clarify deliverables and timelines with requesters, and route work to the right designers with the context they need to start. • Build and maintain projects in Asana with task breakdowns, assignments, milestones, and dependencies so nothing falls through the cracks. • Run project kickoffs, facilitate check-ins, and drive review cycles. You’re the person who keeps each project moving forward day to day. • Track delivery health across active work. Flag blockers early, follow up on overdue tasks, and keep status visible to the team and stakeholders. • Keep creative teams heads-down on the work, not the coordination around it. • Be the day-to-day point of contact for cross-functional partners on the projects you’re running - keeping requesters informed, unblocked, and accountable for their side of the work. • Translate creative timelines and capacity into language that business stakeholders can act on. When priorities compete, escalate tradeoffs clearly and advocate for conditions that let good creative work happen. • Partner with Brand Studio leadership and the broader PMO team to keep workload and resourcing visible across the organization. • Contribute to the operational systems that support Brand Studio by testing workflows, surfacing what’s working and what’s not, and helping refine processes based on what you see in the day-to-day. • Document project patterns, handoff protocols, and recurring workflows so institutional knowledge doesn’t live in one person’s head. • Partner with Brand Studio leadership and the PMO team on capacity planning, intake design, and process improvements - bringing ground-level insight from the projects you’re running.