• Own End-to-End Beta Delivery: Lead multiple concurrent ACE beta programs from kickoff through completion, ensuring each engagement delivers production-ready implementations and measurable business outcomes. • Act as the Client Lead: Serve as the primary point of contact for enterprise clients, leading working sessions, milestone reviews, and executive readouts while building trusted relationships across marketing, digital, and technology stakeholders. • Drive Program Execution: Own program plans, timelines, dependencies, and risk management. Translate client goals into clear execution roadmaps and ensure alignment across all stakeholders. • Partner Closely with Engineering: Work closely with Product, Engineering, and Data/AI teams to scope, sequence, and deliver work. Engage with distributed and offshore teams to keep execution on track and unblock delivery. • Ensure Business Impact & Conversion: Make value explicit. Ensure clients can clearly understand and articulate the impact of ACE, positioning every beta for successful conversion into long-term deployment and expansion. • Operate with Commercial Awareness: Understand ACE pricing, packaging, and growth paths. Partner with Account Directors to support expansion while protecting and growing account value.

• Oversees the development and execution of strategic planning for unit • Oversees program and project level forecasting and tracking • Directs the communication of financial policies and procedures • Manages monthly forecasting and client chargeback process • Oversees the annual budget process

• Lead the end-to-end commissioning lifecycle for all mechanical systems in mission-critical facilities • Ensure systems are installed, tested, verified, and handed over to operations • Integrate design intent with field execution and orchestrate multi-disciplinary teams • Manage risk and deliver auditable commissioning evidence that enables on-time, on-budget readiness • Attend commissioning meetings and track schedule adherence, issue closure rates, and system performance metrics

• Lead the full project lifecycle from kickoff to go-live across multiple customers, developing and managing project plans, timelines, and deliverables • Serve as the primary delivery lead and trusted advisor during onboarding, facilitating discovery sessions and translating customer goals into milestones • Lead integrations with identity systems like Okta, Azure AD, Ping Identity, CyberArk, and custom disconnected app workflows • Develop and maintain onboarding playbooks, implementation guides, FAQs, training materials, and internal documentation