• Act as the primary HR contact for onboarding, lifecycle events, and terminations. • Manage sensitive cases, attend calls or meetings, and draft legally sound documentation. • Build and manage relationships with payroll providers, benefits brokers, and HR legal advisors. • Be the first point of contact for client queries on benefits, payroll queries, compliance, and workforce planning. • Stay ahead of labor laws and cultural nuances in Italy to provide actionable guidance. • Review and advise on employment contracts and risk mitigation. • Guide clients through Performance Improvement Plans (PIPs) and ensure timely salary changes. • Act as SPOC for employees’ immigration/mobility needs in collaboration with the Global Mobility team. • Identify delegable tasks, document processes, and ensure smooth handover for efficiency. • Drive automation and AI adoption to streamline HR processes. • Lead efforts to standardize and improve HR practices globally.

• Oversee the HR IT regional platforms and foundations, including but not limited to SuccessFactors, SAP HCM, SAP BTP, SAP CI. • Support HR IT Global integration topics, Implementation of HR IT Master Data Management solutions, utilizing both cloud and on-premise technologies. • Utilizes knowledge in SAP Human Capital Management (HCM) applications to support business needs. • Serve as the knowledge source for HR IT technologies, architecture, and data flow. • Perform and act as a Technology Expert in HR end-to-end Business processes and configuration. • Define for global guidelines for HCM Developments and Operations • Act as the technical authority within the area of responsibility. • Drive innovations and improve existing technologies. • Create innovative business solutions using ABAP and other technologies such as object-oriented programming, reports, FI interfaces, • Design and develop reliable, sustainable, best practice HCM solutions aligned with customer requirements and expectations. • Provide expert level end to end business process consulting to internal customers, serving as the IT partner and provider at a Regional level for HR departments, Center of Excellence, and HR Services. • Liaison with HR Operation and IT community to understand needs, develop IT-concepts and blueprints, implement systems solutions and evaluate success. • Actively contribute to the development and implementation of new strategies and technologies. • Ensure optimization of HR-IT technical landscape, platforms and data flows, focusing on strategy, portfolio, architecture and roadmap.

• Work on organizational design and job classification issues • Manage the HR function’s organization and performance • Focus on talent and human resources development • Contribute to digital HR initiatives • Lead project management and planning activities • Participate in firm-wide internal initiatives to support development and visibility

• Customer Relationship Management • Act as the lead point of contact representing QuantumWork Advisory from project kick-off through closure. • Act as the key bridge to understand business requirements and build empathy with the user experience to identify the optimal technical and service design solution. • Research and Analysis • Develop a detailed understanding of the current process, operational design and technology challenges and define a clear and agreed problem statement. • Gain insight into client requirements and business needs. • Conduct on-site or virtual workshops with customers to validate requirements and gain consensus around project scope and plan. • Oversee and support data collection, analysis, and solution design phases. • Leveraging design thinking method and philosophy, understand and capture the needs of the customer through an outside-in lens • Conduct interviews and surveys, existing process maps and technology diagrams to Work with the team to develop a journey map to understand pain points • Tenaciously question, challenge assumptions, and analyse information to diagnose the root of an issue, design optimal solutions, and assess short- and long-term impact of recommendations. • Service and Technology Design • Design and recommend solutions that improve the user experience. • Recommend either optimising current technologies or implementing new technologies across the talent acquisition cycle including ATS, CRM, Search and Match, AI and Automation, Scheduling and Marketing tools. • Leverage their excellent working knowledge of the talent cycle and recruitment processes and how they are best supporting by technology. • Build a clear technology strategy and roadmap. • Product Development • When not working on client projects contribute to the development of the Advisory Practice by developing playbooks, methodologies, and toolsets to ensure each project is seamless and as efficient as possible. • Proactively identify best practices form the market and work with leadership to meet and exceed these benchmarks • Market Analysis • Research and document industry trends & technologies • Provides consultation on technology best practices and trends • Project Management • Provide project leadership on advisory projects and manage resourcing and work allocation. • Commercial • Ensure each project meets profit margin targets. • Technology • The role is a key conduit between business needs and more technical requirements. • (It is expected for highly technical requirements, specialist resources would be engaged within the project to support this role). • Analyze clients’ business and technical challenges and design comprehensive solutions that integrate smoothly into customer environments. • Provides consultation to internal and external leadership on technology best practices and trends. • Recommends appropriate courses of action to technology vendors and leadership on technical issues. • Sales and Expansions • Constantly identify opportunities for advisory projects to support the client on their Worktech digital transformation journeys.