• Work on organizational design and job classification issues • Manage the HR function’s organization and performance • Focus on talent and human resources development • Contribute to digital HR initiatives • Lead project management and planning activities • Participate in firm-wide internal initiatives to support development and visibility

• Customer Relationship Management • Act as the lead point of contact representing QuantumWork Advisory from project kick-off through closure. • Act as the key bridge to understand business requirements and build empathy with the user experience to identify the optimal technical and service design solution. • Research and Analysis • Develop a detailed understanding of the current process, operational design and technology challenges and define a clear and agreed problem statement. • Gain insight into client requirements and business needs. • Conduct on-site or virtual workshops with customers to validate requirements and gain consensus around project scope and plan. • Oversee and support data collection, analysis, and solution design phases. • Leveraging design thinking method and philosophy, understand and capture the needs of the customer through an outside-in lens • Conduct interviews and surveys, existing process maps and technology diagrams to Work with the team to develop a journey map to understand pain points • Tenaciously question, challenge assumptions, and analyse information to diagnose the root of an issue, design optimal solutions, and assess short- and long-term impact of recommendations. • Service and Technology Design • Design and recommend solutions that improve the user experience. • Recommend either optimising current technologies or implementing new technologies across the talent acquisition cycle including ATS, CRM, Search and Match, AI and Automation, Scheduling and Marketing tools. • Leverage their excellent working knowledge of the talent cycle and recruitment processes and how they are best supporting by technology. • Build a clear technology strategy and roadmap. • Product Development • When not working on client projects contribute to the development of the Advisory Practice by developing playbooks, methodologies, and toolsets to ensure each project is seamless and as efficient as possible. • Proactively identify best practices form the market and work with leadership to meet and exceed these benchmarks • Market Analysis • Research and document industry trends & technologies • Provides consultation on technology best practices and trends • Project Management • Provide project leadership on advisory projects and manage resourcing and work allocation. • Commercial • Ensure each project meets profit margin targets. • Technology • The role is a key conduit between business needs and more technical requirements. • (It is expected for highly technical requirements, specialist resources would be engaged within the project to support this role). • Analyze clients’ business and technical challenges and design comprehensive solutions that integrate smoothly into customer environments. • Provides consultation to internal and external leadership on technology best practices and trends. • Recommends appropriate courses of action to technology vendors and leadership on technical issues. • Sales and Expansions • Constantly identify opportunities for advisory projects to support the client on their Worktech digital transformation journeys.

• Serve as the first point of contact for HR-related inquiries from employees • Support the full employee lifecycle including recruitment, onboarding, performance management, and offboarding. • Administer employee benefits programs and benefit communications. • Administer all employee leave programs, including FMLA, ADA, state-specific leaves, personal leaves, and other time-off requests. • Maintain accurate and confidential employee records in HRIS and personnel files. • Partner with managers to address employee relations issues, conduct investigations, and recommend appropriate actions. • Assist in developing and implementing HR policies and procedures in compliance with federal, state, and local laws. • Support payroll processing by providing accurate employee data and resolving discrepancies.

• Participate in the design and deployment of key HR processes • Act as the primary HR contact for employees and managers • Produce HR reporting and contribute to compensation policy matters • Raise awareness among all employees and managers about HR policies • Design and lead talent development initiatives • Take part in international-scale projects within the firm