Your role at DynatraceAs a Lead Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships with Dynatrace’s highest strategic customers. You will serve as a trusted advisor, ensuring the successful deployment and adoption of all Dynatrace products. Customers hold CSE's in high regard as experts and rely on you to guide them through ways of obtaining the greatest value from their Dynatrace solutions. You will be a point of contact and resource for other Technical Account Managers which include coaching, mentoring, and providing feedback. These duties will also expand into partnering with other CSE’s and customers to ensure success with Dynatrace Solutions. Responsibilities and Duties - Coach, Mentor, and provide feedback on an ongoing basis to other CSE’s while providing tactical recommendations - Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values - Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer’s footprint - Be the customer’s advocate by knowing their goals and use cases, then suggesting process changes, product adoption, configuration, and additional features to meet their requirements - Function as a frontline technical resource for “best practice” and informal customer questions - Engage and review with customer support as a customer advocate to ensure speedy resolution of customer issues - Engage with Product management as the customer advocate on product roadmap discussions - Participate and prepare for Monthly and Quarterly Business Reviews with customers - Maintain current functional and technical knowledge of Dynatrace products and services - Help to document best practices in developing and using Dynatrace - Partners with support engineers, PM, and R&D to help customers and account teams to speed resolution. They must help, communicate, escalate and advocate on behalf of the customer. - Provides insight, advice, and ‘street credibility’ with technical teams to understand technical issues and possible workarounds. - Helps customers and account teams to understand support ticket trends/themes to be used to develop success plans, enablement advice, etc. - Has deep understanding of customers’ infrastructure, architecture, and business/regulatory requirements to speed up resolution. What will help you succeed - Education: Bachelor's degree in Computer Science, Information Technology, or equivalent work experience - Work experience 5+ years of experience - Prior leadership experience that is demonstratable - Experience working with large enterprise customers, including executive leadership - Demonstrated ability in leadership, mentorship, and organizational behavior - A track record of going above and beyond for your team and customers - Exceptional corporate presentation and relationship-building skills with technical and non-technical audiences - Must have exceptional English written and verbal communications skills, additional languages like Spanish or Portuguese are a plus, as well as organizational and teamwork skills, and the ability to act fast and responsibly - Impeccable time management skills and an ability to self-direct - Demonstrated experience being a Subject Matter Expert (SME) for Dynatrace technologies, methodologies, frameworks, and 3rd party technologies related to Dynatrace - Willingness to learn new technologies and resolve complex technical issues - Professional Level Dynatrace certification (or get certification within six months) - Industry-relevant Associate Level certification (AWS, Azure, k8s, …) - Strong technical understanding and experience in SaaS industry - Familiar with one or more of the following technologies related to Dynatrace: - Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc. - Web and application server technologies such as Apache, IIS, WebSphere, WebLogic, REACT and JBoss - Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax - Mobile application technologies such as iOS and Android Webkit. - DevOps toolchain applications such as Ansible, Jenkins, Chef, Puppet, etc. - CMDB/ITSM Technologies/platforms such as ServiceNow and BMC - Must be customer service oriented and believe in teamwork, collaboration, adaptability & Initiative. - Demonstrable success in thinking strategically and executing tactically while providing consistent and high customer satisfaction and retention levels in a fast-paced environment Why you will love being a Dynatracer - A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. - Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. - A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. - An environment that fosters innovation, enables creative collaboration, and allows you to grow. - A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. - A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. - A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. - Attractive compensation packages and stock purchase options with numerous benefits and advantages. Compensation and RewardsThe targeted base pay range for this role is 116K to 145K. When determining your salary, we consider your skills, experience, education, work location and internal equity Equal Employment OpportunityAll your information will be kept confidential according to EEO guidelines. We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.

Role Description As a ZCX Global Service Manager, you will collaborate closely with one of Zoom's largest customers. The GSM ensures the customers' success with Zoom products and services and delivers customer satisfaction and happiness. Responsibilities - Serving as the primary technical contact for managed clients, owning their Zoom environment, configurations, and overall system health. - Managing and troubleshooting complex Zoom Contact Center workflows, including call routing, IVR configurations, agent profiles, and queue management. - Using Zoom Dashboards and telemetry tools to identify and resolve potential issues—such as audio/video quality degradation or intermittent call drops—before they impact the client’s business. - Configuring and optimizing Zoom AI Companion and AI-powered support tools (like Zoom Virtual Agent) to align with specific client business needs and workflows. - Executing "Moves, Adds, Changes, and Deletions" (MACD) for Zoom Phone and Contact Center, ensuring seamless transitions during client organizational shifts. - Diagnosing and resolving intricate issues involving VoIP, SIP, TCP/IP, DNS, and firewalls. Qualifications - Have a BD in Engineering/Computer Science/Technology or equivalent work experience. - Have 3–5+ years supporting contact center or software environments in customer-facing roles. - Have expertise in Zoom Contact Center or comparable platforms, with advanced troubleshooting abilities in call flows, queues, and routing configurations. - Have expertise in IP Telephony, SIP, Managed Services, and frameworks related to IT service management principles. - Demonstrate exceptional communication skills to convey technical concepts effectively to audiences without technical expertise. - Demonstrate exceptional analytical abilities, expertise in solving complex problems, and proficiency in managing projects within enterprise or telecommunications environments. - Serve as a trusted technical subject matter expert, providing reporting, identifying trends, and recommending improvements. - Have customer-focused and collaborative skills, able to build trust, address concerns diplomatically, and work flexibly across time zones when needed. Requirements - Salary Range or On Target Earnings: - Minimum: $97,600.00 - Maximum: $225,700.00 - Starting pay will be based on a number of factors and commensurate with qualifications & experience. - Location-based compensation structure may apply. Benefits - Our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health. - Support work-life balance and contribute to their community in meaningful ways. Company Description Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential.

Role Description Join Us: Lead Asset Intelligence as a Sr. EMR Technician — Guide Accuracy, Optimize Systems, Support Critical Operations. Are you an experienced equipment and maintenance data professional who thrives on accuracy, leadership, and hands‑on collaboration? Do you enjoy guiding teams, translating field observations into reliable asset data, and ensuring complex maintenance systems are set up for long‑term success? CHA Consulting, Inc. is seeking a Sr. EMR Technician to join our Asset Management Team in a part‑time, as‑needed, remote capacity. In this role, you’ll serve as a technical leader—overseeing field efforts, reviewing detailed asset documentation, and ensuring CMMS and CCMS data is accurate, optimized, and client‑ready. This is an ideal opportunity for a seasoned professional who enjoys mentoring others while contributing expertise to high‑impact client projects. What You'll Do: - Serve as a senior technical resource for equipment and instrumentation data, supporting EMR field activities and documentation standards - Supervise and guide field walkdowns of client assets, ensuring accurate capture of equipment hierarchy, instrumentation, and asset details - Review and approve technical documentation, spreadsheets, and Master Asset Listings (MAL) prepared by junior team members - Lead and facilitate project team and stakeholder meetings to support timely, accurate population of asset data into CMMS and CCMS platforms - Provide oversight of field work activities, including asset movement and inventory coordination within stockroom environments - Apply advanced understanding of equipment function, instrumentation, and calibration requirements to support preventive maintenance optimization - Develop and maintain standard operating procedures (SOPs), offering feedback and enhancements as project needs evolve - Mentor and train team members on equipment management, calibration data, and system requirements for client maintenance platforms Qualifications - High school diploma or equivalent required; Bachelor’s degree preferred - Minimum of 12 years of related experience required - Excellent written and verbal communication skills - Ability to foster a positive and collaborative culture across project teams - Proficiency in Microsoft Office 365 and cloud‑based tools - Advanced Microsoft Excel skills, including spreadsheet manipulation and knowledge of formulas - Demonstrated ability to train and mentor junior team members - Strong attention to detail with the ability to manage multiple projects simultaneously - Ability to adhere to client site‑specific requirements - Knowledge of metrology data management preferred - Mastery of CMMS software such as SAP, BlueMountain, and Maximo required - Proficiency with SharePoint and digital file management systems - Excellent organizational skills and professional client‑facing presence - Valid driver’s license required; ability to travel locally as needed Benefits - Apply your deep technical expertise to improve the accuracy, reliability, and usability of asset and maintenance data for critical client systems - Work flexibly in a part‑time, as‑needed role while collaborating with knowledgeable professionals who value precision, mentorship, and continuous improvement - Make a meaningful impact by strengthening maintenance strategies, compliance reporting, and long‑term asset performance Salary Range $43.26 - $52.88. Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. Culture/EEO Statement At CHA, we work every day to create solutions, help people, and improve our world, committed to creating and fostering excellence in our diverse and highly talented teams. Our teams continually strive to find better ways – always searching, never settling – to achieve extraordinary results. Our values around hiring, training, and community engagement reflect a company culture that is inclusive and forward leaning, always pushing the limits of what is possible. We as an organization celebrate the values of inclusion and equality, and advocate for the full participation of all people in an environment free of discrimination. To support these values, we invite all qualified applicants to be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability, protected veteran status, or any other characteristic protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? After key customers have purchased and are implementing our products, the Technical Account Management (TAM) team takes ownership of the customer relationship and becomes their advocate within NiCE. The Technical Account Manager (TAM) begins to engage with the customer before they go live on the contact center platform, and works closely with the customer from that point forward to ensure their success. Our TAMs are seasoned account management and technical resolution professionals who are at the top of their field and are unified in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives. The TAM is a deeply experienced and expert account management professional, responsible for resolving the most complex problems and providing excellent technical and customer service to specific key accounts. The TAM will help customers overcome issues that arise, succeed in their business using our technology and services, expand their usage of our products, be a reference to prospective customers, and be a long-term and loyal customer. The accounts assigned are generally our largest, most complex and challenging customers. How will you make an impact? - Take ownership of the customer relationship for key CX customers and become their advocate within NiCE, engaging before go-live and working closely with customers to ensure their success. - Resolve the most complex problems and provide excellent technical and customer service to specific key accounts, including resolving technically and emotionally challenging and high-stakes issues. - Exemplify an effective and productive relationship with assigned accounts, holding regular discussions to review open issues, understand their contact center and business, ensure CX solutions meet their needs, and become a trusted partner and advisor. - Ensure all technical challenges, issues, cases, and requests are handled properly and within SLA targets by partnering with Technical Support, Professional Services, Product Management, and Engineering. - Be accountable for customer satisfaction, retention, and referenceability for all assigned accounts. Have you got what it takes? - 8+ years in a Technical/Service role in software, telecommunications or in customer service, call/contact center and/or service delivery - Demonstrated technical problem solving proficiency - Excellent analytical and advanced troubleshooting skills with end-users/customers - Working technical knowledge of contact center software/design/functionality - Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport You will have an advantage if you also have: - TCP/IP networking knowledge and VoIP technology exposure - Comprehensive knowledge of TCP/IP, telecom circuits from DS0 through OC-48 - Understanding of network topology and telecommunications architecture (PBX, Carriers and VoIP) - Understanding of basic scripting fundamentals - Solid understanding of TCP/IP and internet fundamentals - Extensive software, telecommunications and IP Telephony - Experience using SIP signaling - Competent in database and SQL concepts and scripting - Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.