• Take ownership of the customer relationship for key CX customers and become their advocate within NiCE, engaging before go-live and working closely with customers to ensure their success. • Resolve the most complex problems and provide excellent technical and customer service to specific key accounts, including resolving technically and emotionally challenging and high-stakes issues. • Exemplify an effective and productive relationship with assigned accounts, holding regular discussions to review open issues, understand their contact center and business, ensure CX solutions meet their needs, and become a trusted partner and advisor. • Ensure all technical challenges, issues, cases, and requests are handled properly and within SLA targets by partnering with Technical Support, Professional Services, Product Management, and Engineering. • Be accountable for customer satisfaction, retention, and referenceability for all assigned accounts.

Make an impact at NTT Global Data Centers Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported. Your role at a glance The Service Delivery Specialist is an advanced contributor responsible for driving operational efficiency and standardization through system, organization, and process integration across global construction initiatives. Acting as liaison between key GDC departments (HR, IT, Finance, etc.) and GID, this role aligns enterprise systems, data, and workflows to optimize resource efficiency and performance outcomes. This role will deploy best practices and digital tools to enhance performance, collaborates cross-functionally to align with strategic goals and establishes governance frameworks for continuous improvement. The role ensures compliance with service level agreements (SLAs), tracks key performance indicators (KPIs), and demands the ability to distill complex information into clear, concise, communications for diverse audiences. What we are looking for KEY responsibilities - Drive operational efficiency and standardization across global construction. - Identify and implement scalable process improvements. - Streamline workflows and eliminate inefficiencies. - Deploy best practices and digital tools to enhance departmental performance. - Collaborate cross-functionally to create visibility and align with strategic goals. - Establish governance frameworks for continuous improvement. - Support document review and management and control changes to standard operating procedures. - Facilitate service delivery audits and assist in the implementation of audit recommendations. - Track and analyze KPIs to evaluate service delivery performance and identify areas for improvement. - Ensure compliance with regulatory requirements, industry standards, and internal policies. - Set up governance structures to enable delivery of business outcomes. - Understand and support business continuity recovery strategies and plans. - Deliver effective training to support adoption of systems, tools, and best practices. KNOWLEDGE & ATTRIBUTES - Fluent in SharePoint, Power BI, MS Office Suite (especially PowerPoint), Microsoft Copilot, and ChatGPT. Visio and/or process mapping skills are desired. - Proven ability to integrate systems, processes, and workflows across business units. - Ability to condense complex information into clear, concise, professional communications. - Excellent verbal and written communication skills with executive presentation capability. - Impeccable attention to detail and consistent delivery of high-quality work. - Strong project management skills with ability to manage multiple initiatives in a fast-paced environment. - Organized, analytical, and structured with strong critical thinking and problem-solving skills to address complex challenges. Works well in a team environment and independently, ability influence without authority. - Experienced in developing and delivering effective training and knowledge transfer. Proven ability to contribute to performance strategies that drive operational excellence and business outcomes. Extended communication and interpersonal skills for effective collaboration, stakeholder management, and reporting. Commitment to continuous learning and staying updated with industry trends and best practices. - ACADEMIC QUALIFICATIONS & CERTIFICATIONS - Bachelor's degree or equivalent in Engineering, Construction Management, Compliance, Business Administration or related field. REQUIRED EXPERIENCE - 5+ years of similar role experience within a global services organization, preferably in construction, mission critical, data center, semi-conductor, IT or similar - Desirable certifications include ITIL (Information Technology Infrastructure Library) and Six Sigma, and PMP (Project Management Professional). PHYSICAL REQUIREMENTS - Primarily sitting with some walking, standing, and bending. - Able to hear and speak into a telephone. - Close visual work on a computer terminal. - Dexterity of hands and fingers to operate any required to operate computer keyboard, mouse, and other technical instruments Work conditions & other requirements - This position is remote supporting the globe with an occasional need to travel for team offsites. Extensive daily laptop usage with a reliable internet connection. - Remote-based position with extensive daily use of digital collaboration tools Compensation Pay Range This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device. NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $104,900 - $194,700. All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance. Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package. Who we are As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime. NTT Global Data Centers is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

• Lead the technical relationships for a named set of merchants within a vertical or category; you will be responsible for building the trust of your technical counterparts while also fostering long-term relationships with all merchant partners • Manage and provide technical guidance for new merchant integrations, reducing your merchants' risk by actively working with them to identify problematic technical approaches and driving new feature and product adoption with retail partners, including betas and pilots • Support clients through their lifetime as Affirm partners; quickly resolve critical technical issues for your accounts; quarterback multi-departmental efforts to resolve complicated issues in a timely manner • Provide early feedback to engineering and product teams while iterating on new products • Identify areas to improve operational efficiencies and onboard our merchants more quickly

LOCATION This is a remote position supporting partners in the Mid-West. Candidates must be based in the greater Chicago area to be considered. SUMMARY NetApp’s channel partners are the frontline of how we reach customers at scale. The Partner Technical Lead (PTL) is a senior technical enablement role built to make those partners better, more capable, more confident, and more independent in positioning and selling the NetApp portfolio. Aligned to our Mid-West Sales Districts, the PTL serves as the go-to technical resource who builds deep relationships with partner technical leadership, drives NetApp mindshare, and accelerates partner-led growth. This is not a traditional SE role. You won’t be running customer demos or closing individual deals. Instead, you’ll be building the engine that makes partners self-sufficient, shaping their technical strategy, standing up enablement programs, and ensuring they can lead with NetApp across infrastructure, data management, hybrid cloud, and AI-driven data solutions. WHAT YOU'LL DO - Own the technical enablement strategy for an assigned portfolio of channel partners, building a structured plan that scales partner capability over time. - Develop partner SEs and architects so they can independently run technical discovery, solution design, competitive positioning, and customer-facing presentations with NetApp solutions. - Build and maintain trusted relationships with partner CTOs, technical directors, and practice leads,becoming a strategic advisor, not just a vendor resource. - Influence partner technical strategy by connecting NetApp’s portfolio to their go-to-market priorities, service offerings, and customer base. - Partner with Channel Account Managers to plan and deliver high-impact enablement activities including partner QBRs, technical workshops, hands-on labs, and lunch-and-learn sessions. - Assess partner technical maturity across the NetApp portfolio and create tailored development plans to close skill and knowledge gaps. - Track enablement KPIs such as partner certification attainment, technical engagement frequency, and partner-sourced opportunity creation. - Educate partners on how NetApp fits within their broader technology portfolio and how to position NetApp solutions against competitive offerings. - Support technical whiteboarding, architecture discussions, and solution scoping with partner teams to deepen their technical confidence. - Keep partners current on new product releases, roadmap updates, and competitive differentiators so they can lead with conviction. - Align closely with Channel Account Managers, field SEs, and regional sales leadership to prioritize partner focus areas and joint initiatives. - Provide structured feedback to product, marketing, and channel program teams on partner readiness, competitive gaps, and enablement effectiveness. QUALIFICATIONS - 7+ years of experience in enterprise infrastructure technologies, including storage, data management, networking, compute, and hybrid/multi-cloud architectures. - 5+ years of hands-on experience working with and enabling channel partners in a technical capacity (e.g., Channel SE, Partner Solutions Architect, Partner Technical Manager, or equivalent). - Deep understanding of the partner ecosystem, how partners build practices, position technology, sell solutions, and deliver services to end customers. - Proven ability to communicate complex technical concepts to both deeply technical and business-oriented audiences. - Demonstrated ability to influence without direct authority and build lasting credibility with senior technical stakeholders. - Strong strategic thinking skills with the ability to develop and execute enablement plans tied to measurable outcomes. - Comfortable operating in a matrixed environment, navigating multiple internal and external stakeholders simultaneously. Preferred - Direct experience with NetApp, ONTAP, StorageGRID, Cloud Volumes, or comparable enterprise storage/data management platforms. - Experience building or scaling a partner enablement program from the ground up. - Technical certifications (NetApp NCSIE, Cisco, VMware, AWS/Azure/GCP) are a strong plus. WHY THIS ROLE NetApp’s growth strategy is partner-led. As a PTL, you’ll sit at the intersection of technology and business development, directly shaping how our partners go to market with NetApp. The partners you enable will drive pipeline, win competitive deals, and expand NetApp’s footprint across enterprises. This is a high-visibility, high-impact role for someone who thrives on building capability at scale and wants to be a force multiplier across the channel. Compensation: The target salary range for this position is 205,700 - 266,200 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. The range is based on 'On Target Earnings’ (OTE) representing the total potential earnings, which is the sum of the base salary and potential commission earned when performance targets are achieved. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, employee stock purchase plan, and/or restricted stocks (RSU’s). These offerings are subject to regional variations and governed by local laws, regulations, and company policies. We will provide detailed information about the specific benefits for your region during the recruitment process.